Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing,
and efficient with the capacity to multi-task.
05/2013 to 11/2017
Lead Barista, ManagerCoffee Culture － Corvallis, OR
Led a 5 team of members, including scheduling, training and conflict resolution.
Maintained calm demeanor during high-volume periods and special events.
Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
Monitored cafe for seating availability, safety and well being of guests.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
02/2007 to 09/2012
Lead Barista/Trainer/Gelato MakerCafe del Mundo － Anchorage, AK
Weighed, ground and packed coffee per customer orders.
Updated menu with daily offerings and specials, using personalized artistic touches.
Correctly followed all health, safety and sanitation guidelines.
Provided onsite training for new staff members.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Planned and executed all aspects of gelato making, including ordering/purchasing ingredients, creating new recipes, following recipe standards and procedures to ensure a quality, consistent product and cleaning/maintaining gelato machine & freezers.
10/2006 to 12/2006
Morning Baker/Dessert MakerCharlotte's Cafe － Kenai, AKProduced units of finished bread per 4-hour shift.
11/2004 to 05/2006
Morning Baker/Barista/CounterVintage Fare Cafe － Juneau, AK
Education and Training
General Linn Benton Community College － Albany, OR, USA