Lead Banquet Server resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Fine Dining Service
Food Presentation
Food safety understanding
Buffet setup and takedown
Menu knowledge
Food inspection
Safe food handling
Conflict Resolution
Food transportation
Regulatory compliance
Table setting arrangements
White glove service
Wine pairings
Banquet hall set up
Customer order management
Wine and spirit knowledge
Effective customer upselling
Table Bussing
Food Handlers License and Alcohol Servers Certification
Quality control
Check payment processing
Fine Dining Service
Food Presentation
Food safety understanding
Buffet setup and takedown
Experience
02/2020 to Current
Lead Banquet ServerHei Hotels & Resorts – Costa Mesa, CA,
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Educated guests on meals during [Type] events, answering questions and bringing special orders.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Set up for events with up to [Number] attendees, preparing serving and appetizer trays and setting tables.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
08/2017 to Current
Lead Banquet ServerHei Hotels & Resorts – Pasadena, CA,
Set up for events with up to [Number] attendees, preparing serving and appetizer trays and setting tables.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Educated guests on meals during [Type] events, answering questions and bringing special orders.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
08/2017 to 09/2018
Bar ServerMomofuku – New York, NY,
Built excellent relationships with guests to achieve repeat business.
Delivered high-quality beverages in fast-paced, customer-centered setting.
Resolved issues with guest orders.
Complied with local and state liquor and food handling laws and regulations.
Demonstrated menu knowledge by enthusiastically making recommendations.
Anticipated guest needs, including drink refills and clearing empty glasses.
Collected and processed payments via cash and credit card.
11/2007 to 08/2017
Assisted Manager Golden Valley Country Club – City, STATE,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Completed inventory audits to identify losses and project demand.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Education and Training
Expected in 07/1984
High School Diploma: Benjamin Franklin Mex - Mexico City , NM GPA:
Expected in
: Bussines Administration University of Mexico - Mexico City , Mex GPA:
Expected in
: Customer Service Minneapolis Community And Technical College - Minneapolis, MN GPA:
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