Lead Banquet Server Resume Example
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LEAD BANQUET SERVER
Summary
Skills
Fine Dining Service
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Experience
Lead Banquet Server | 02/2020 to CurrentHei Hotels & Resorts - Costa Mesa , CA
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on meals during [Type] events, answering questions and bringing special orders.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Set up for events with up to [Number] attendees, preparing serving and appetizer trays and setting tables.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued table checks and collected payments from customers.
Lead Banquet Server | 08/2017 to CurrentHei Hotels & Resorts - Pasadena , CA
- Set up for events with up to [Number] attendees, preparing serving and appetizer trays and setting tables.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on meals during [Type] events, answering questions and bringing special orders.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Bar Server | 08/2017 to 09/2018Momofuku - New York , NY
- Built excellent relationships with guests to achieve repeat business.
- Delivered high-quality beverages in fast-paced, customer-centered setting.
- Resolved issues with guest orders.
- Complied with local and state liquor and food handling laws and regulations.
- Demonstrated menu knowledge by enthusiastically making recommendations.
- Anticipated guest needs, including drink refills and clearing empty glasses.
- Collected and processed payments via cash and credit card.
Assisted Manager | 11/2007 to 08/2017Golden Valley Country Club - City , STATE
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Oversaw team development according to industry service standards to further customer loyalty.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Education and Training
Benjamin Franklin Mex - - City,State | | High School Diploma07/1984
University of Mexico - - City,State | | Some College (No Degree)Bussines Administration
Minneapolis Community And Technical College - - City,State | | Some College (No Degree)Customer Service
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Resume Overview
School Attended
- Benjamin Franklin Mex
- University of Mexico
- Minneapolis Community And Technical College
Job Titles Held:
- Lead Banquet Server
- Bar Server
- Assisted Manager
Degrees
- Benjamin Franklin Mex - City , State | High School Diploma
University of Mexico - City , State | Some College (No Degree)
Minneapolis Community And Technical College - City , State | Some College (No Degree)
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