lead auditor manager on duty resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Efficient, Honest, Dedicated, and Organized professional with integrity to do what is right and fair to benefit all persons involved. I am focused and excited to reestablish myself in the workforce and join a company with same qualities. After raising a family and overcoming some personal issues I am looking forward to utilizing skills such as customer service, conflict resolution, among other skills learned from a variety of hotels that have included Hilton, Marriott, and Ramada properties as well as smaller privately owned hotels. This vast experience hast enabled me the ability, experience, and honor to assist the diversity of many personalities.
Skills
Customer Service
Supervisory
Conflict Resolution
Priority Management
Time Management
Written and Verbal Communication
Data Entry
Microsoft Word
PBX (Multi Phoneline consoles)
type 50-60 wpm with 100% accuracy
Adding Machine/10 Key Calculator
Copy and fax machine
Education and Training
Sun Valley High SchoolAston, Pennsylvania, Expected in 06/1989 ā āHigh School Diploma: - GPA:
Delaware County Vocational School Folcroft, Pennsylvania, Expected in 06/1989 ā āCertificate of Completion:Nurse Assistant - GPA:
Ranked in Top 10% of class
Completed professional development in Nurse Assistant
Taking Vital Signs
Different styles of bed making
Patient Care including changing dressings, hygiene care, dressing patient for day, proper use of geriatric chairs, therapeutic massage for patient care
Sanitation procedures and proper care for soiled linens
Delaware County Vocational SchoolFolcroft, Pennsylvania, Expected in 06/1989 ā āCertificate of Completion:Early Childhood Development And Education - GPA:
Classwork involved worksheets, books and discussions.
Training involved a in school daycare program that students taught children brought in to school at a reduced cost to parents. This claas was overseen and monitored by the instructor of the class.
Experience
Fairļ¬eld Inn - Lead Auditor/Manager on Duty City, STATE, 09/2001 - 12/2001
Strived to maintain a warm and inviting welcome for guests.
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach. Solutions to maintain guest relations for future stays as well as profitable for the company.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Set up continental breakfast in mornings.
Clarion Hotel, Airport Ramada - Lead Auditor/Manager on Duty/Supervisor City, STATE, 12/1999 - 07/2000
Strived to maintain a warm and inviting welcome for guests as well as a relaxed and positive work environment for employees.
Handled employee problems in absence of general manager.
Collaborated with upper management to improve productivity of operations.
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach. Solutions to maintain guest relations for future stays as well as profitable for the company.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Greeted and followed procedures for arrivals and departures
Created reservations for new and returning guests
Comfort Inn, Formerly Chadd's Ford Ramada Inn - Lead Auditor/Manager on Duty/ Supervisor City, STATE, 09/1996 - 12/1999
Complied with company policies, objectives and communication goals.
Conducted employee evaluations and reviews.
Supervised team of three employees in hotel establishment, maintaining positive and productive atmosphere to enhance employee experience.
Handled up to approximately $100,000 worth of cash and card transactions daily with accuracy and efficiency.
Redesigned training program for new employees to decrease training time and increasing more successful customer service.
Provided ongoing training to address staff needs.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Established and enforced clear goals to keep employees working collaboratively.
Resolved customer complaints in a professional manner leaving customers satisfied with how problem was resolved and if necessary a fair compensation provided while remaining profitable for the company.
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