Enthusiastic Lead Associate Operations at JPMORGANCHASE Bank for the last 13 years with a total of 29 years of banking experience working for JPMORGANCHASE Bank and working closely with highly effective teams. Highly talented individual boasting a background in decision making,issue resolution and customer assistance. Known for obeying safety and security procedures and well trained in keeping up in operations and for keeping the team updated with new policy and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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As a Lead Associate Operations on a Branch Banking team. I support the branch and Associates to ensure customer financial transactions are completed accurately and efficiently,while complying with all policies,procedures,and regulatory banking requirements. Manger on duty responsibilities include overseeing daily operations, ensuring employee productivity monitoring efficiency of all processes, and creating a positive work environment for employees. I also meet regularly with the branch manager to stay up-to-date with organizational changes, issues and improvements.
I contribute significantly to the success of my branch by helping with the following:
• Support with all aspects of branch operations, including loss control, compliance, and audit standards
• Mentor newly appointed Associates
• Cultivate strong business relationships with customers to drive business development
• Oversee opening and closing operations in compliance with the current company policy and procedures
• Operate ATMs by filling, setting, auditing, and trouble shooting problems
• Balance vaults and orders branch cash based on branch needs
• Schedule and perform vault and cash box audits
• Coordinate schedules,administrative functions, quality assurance and process improvements to bolster operational output
• Supervise day-to-day facility operations in accordance with set policies and guidelines
• Assist with answering phones, filing paperwork, entering data to support operations department
• Process and approve wires
• Researched customer and teller transactions
Supervised branch personal and operations in absence of branch manager,keeping operations and work flows running smoothly.
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