Lead Associate Operations Mod resume example

Supervised branch personal and operations in absence of branch manager,keeping operations and work flows running smoothly.

• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Built rapport with account holders by reaching out with product recommendations and account updates.
• Maximized efficiency through effective resource allocation and employee management.
• Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
• Managed branch team of 8 full and part-time employees.
• Managed scheduling, training and cash controls.
• Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
• Directed promotion and brand loyalty efforts to build direct relationships with customers.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Processed and approved wires
• Did teller transactions.

• Researched client requests to create best possible solutions for diverse needs.
• Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.
• Built customer loyalty and retention by delivering excellent banking experiences.
• Opened personal accounts
• Notary
• Processed teller transactions

• Coached and trained new bank tellers.
• Managed overdraft reports and performed audits.
• Maintained, organized and stocked teller window areas.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Handled foreign currency and performed currency transaction reports.
• Politely assisted customers in fast and high-pressure environment.
• Created teller schedule to keep weekly and weekend shifts properly staffed.
• Identified potential needs through observation, questioning and listening.
• Introduced customers to other bank team members to help meet financial needs.
• Replenished ATM funds in empty canisters prior to validation process.
• Investigated and promptly resolved issues with patron accounts.
• Provided customers with appropriate literature on banking products and services.
• Answered inquiries regarding checking and savings accounts and other related products.
• Vault custodian