Experienced Teller with over 5 years of experience in banking. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic worker with a clear understanding of time management & professionalism. I am motivated to learn, grow, and excel in this industry.
Skills
Teamwork
Staff Management
Due Diligence
Cash Handling
Audit Management
Customer Complaint Resolution
Account Closing
Loss prevention
Relationship building and management
Night and safe deposit procedures
Rapid 10-key data entry
Problem resolution
Organization
Communications
Customer service
Work History
Lead Associate of Operations, 09/2015 to Current Old Second Bancorp, Inc. – Chicago, IL,
Maintained balancing record with 97% rate of accuracy.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Coordinated daily cash reconciliation in high-volume location.
Processed quarterly vault and ATM audits with zero error rate.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Identified sales opportunities and referred customers to branch partners in financial services.
Assisted estimated 50 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Enthusiastically greeted customers and offered dedicated service during entire transaction.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Organized and removed online banking files no longer in use.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Senior Teller, 07/2014 to 08/2015 Wegmans Food Markets, Inc. – Owings Mills, MD,
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Promoted products or services to each customer to consistently achieve sales targets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Politely assisted over 75 customers per day in fast and high-pressure environment.
Maintained, organized and stocked teller window areas.
Handled foreign currency and performed currency transaction reports.
Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
Sales Associate, 06/2012 to 05/2014 Wegmans Food Markets, Inc. – State College, PA,
Tracked stock using company inventory management software.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Prepared cash deposits up to $3000.00 with zero discrepancies.
Educated customers on promotions to enhance sales.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate, 10/2010 to 05/2012 JC Penney Co Inc. – City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Processed product returns and assisted customers with other selections.
Educated customers on promotions to enhance sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma: , Expected in 05/2011 Show Low High School - Show Low, GPA:
Secretary for Future Business Leaders of America (FBLA)
Elected Captain of Varsity Dance Team
Professional development completed in Business Management
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
