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Lead Assistant Manager Resume Example

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LEAD ASSISTANT MANAGER
Professional Summary

Marketing-savvy Assistant Manager offering 30-year background in retail.. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Results-focused Supervisor offering experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable team leader with exemplary retail history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Strong organizational and communication skills with attention to detail and accuracy. Cultivates open communication with employees and provide feedback to improve job performance. Dedicated Assistant Manager with experience managing 15-20 employees. Leads by example, providing exceptional customer service. Accomplished Assistant Manager with years of experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Marketing-savvy Assistant Manager offering many years background in retail sales. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives.

Skills
  • Recruiting and interviewing
  • Strategic Planning
  • Training
  • Staff Management
  • Employee performance evaluations
  • Employee scheduling
  • Staff supervision
Work History
03/2018 - CurrentLead Assistant Manager | Speedway LLC - Lapaz, IN
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored employee performance and developed improvement plans.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
09/2013 - 05/2015Housekeeping Assistant | Century Center - South Bend, IN
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted and polished surfaces to achieve attractive shine.
  • Operated [Equipment] and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
09/2011 - 11/2013Customer Service Associate | 7-11 - South Bend , IN
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Greeted customers entering store and promoted sales or special programs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Processed purchases and handled payment transactions using POS system.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Skilled using cash register including processing sales discounts and refunds.
10/2009 - 07/2011General Manager | SONIC Drive In - Oklahoma City, OK
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Held weekly meetings with District Managers to identify techniques to overcome sales obstacles.
  • Enforced quality assurance protocols to deliver ideal customer experience. Instructed overhaul of company best practices, leading to significantly increased staff retention rates. Was ranked 3rd out of 23 franchises.
  • Managed budget implementations, employee reviews, training, schedules.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
06/1981John Adams High School, South Bend, iNHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Speedway LLC
  • Century Center
  • 7-11
  • SONIC Drive In

School Attended

  • John Adams High School

Job Titles Held:

  • Lead Assistant Manager
  • Housekeeping Assistant
  • Customer Service Associate
  • General Manager

Degrees

  • High School Diploma :

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