Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions.

Motivated professional considered talented leader and driven problem solver. Brings 10 years of experience in Assistant Lead Management role. Offers outstanding attention to detail and work coordination.

Manager with vast experience in management. Strengths include sales skills, critical thinking and ability to communicate with individuals at all levels.

Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 10 years of related experience combined with results-focused and quality-driven approach.

Organized work station with dynamic customer service, typing and great knowledge talents. Seeks new position to help your organization grow and become more successful. Delivers the best quality in customer interactions . Remains poised in stressful environments.

Detail-oriented, organized and self-motivated professional able to build and strengthen owner, company and government agency relationships. Prepared to offer expertise to dynamic, fast-paced position with opportunity to make lasting impacts on company success.

Skilled management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Assistant Lead manager with talent for Managing a store and all its occupants and getting answers quickly for the customer. Strong knowledge of Sales and customer service. Communicative and team-oriented with proficiency in Microsoft 365, Office, Excel, and POS. Proven history of fostering great interaction and skill to meet team, individual and management objectives.

Assistant Lead Manager with demonstrated command of excellent customer service. Expert with developed aptitude for Taking Action and finalizing the sale.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Talented Assistant Lead Manager and team leader offering 5 to 10 years of success in retail environments. Offers proven ability to build effective teams and leadership. Committed to identifying and leveraging opportunities for growth.

Hardworking and reliable with strong ability in leading teams and customer service. Offering typing skills, excellent customer service and organization skills. Highly organized, proactive and punctual with team-oriented mentality.

  • Knowledge of leasing and market conditions
  • Microsoft Office
  • Sales and marketing
  • Project organization
  • Relationship development
  • Supervision
  • Process improvement
  • Communications
  • Administrative support
  • Team building
  • Team management
  • Planning and coordination
  • CCTV
  • Business operations
  • Operational improvement
  • RFI Scanners
  • Customer service
  • Security systems
  • Organization
  • Problem resolution
  • Inventory management
  • MS Office
04/2015 to 05/2020 Lead Assistant Manager Ppg Industries, Inc. | Logan, UT,
  • Oversaw daily operations, maintenance and administration of various properties.
  • Supervised and coordinated work of Store members and cashiers to optimize productivity and enhance results.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Maintained records of all activities involving Furniture and cashiering.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Developed strong, professional relationships with management and employees and residents by initiating collaboration and delivering exemplary service and engagement.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated maintenance and repair requests with Ashley Furniture department and contacted
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Recognized for fostering good working relationships with owners, residents and board members.
  • Managed day-to-day operations for 1-unit 1 property with over 50 occupants.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

09/2007 to 11/2008 Customer Service Representative Ulta Salon, Cosmetics & Fragrance, Inc. | Chandler, AZ,
  • Assessed customer needs and upsold products and services to maximize Store sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately 2-3 customers each within a 30 minute period with all there questions and needs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 10 to 30+ inbound calls per day and directed to designated individuals or departments.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Addressed 10 website inquiries per day, converting 5 into renewal customers.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in 10% reduction in complaint calls.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
03/2004 to 08/2007 Lead Cashier Freds Inc. | City, STATE,

Helped stock the store, trained new cashiers, maintained the front end

  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
  • Inspected checkout areas every day and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Worked closely with front-end staff to assist customers.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Oversaw work of 5 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customers find specific products, answering questions and offering advice.
  • Counted and balanced cashier drawers.
  • Helped customers find store locations and complete purchases.
  • Monitored exits for security issues.
  • Accepted merchandise returns.
  • Maintained work area in clean and neat manner.
  • Greeted customers promptly and responded to questions.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Supervised more than 4 cashiers and associates to maximize performance, efficiency and service levels.
  • Worked in competitive team environment to exceed revenue quotas, meeting daily quota of $9,000 to $10,000.
  • Built and maintained productive relationships with employees.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Managed cashier shifts and breaks.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Education and Training
Expected in 06/1998 High School Diploma | Baker County Senior High School, Glen Saint Mary, FL GPA:

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  • Baker County Senior High School

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  • Customer Service Representative
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  • High School Diploma

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