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Lead Resume Example

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LEAD
Summary

Experienced [Job Title] knowledgeable about [Area of expertise] and [Area of expertise]. Flexible professional with well-developed [Skill] and [Skill] abilities. Desiring to contribute in team-based environment with energetic and expanding group.

Skills
  • Product packaging
  • Safety and compliance
  • Supervisory experience
  • Shipping and receiving
  • Excellent with numbers
  • Invoice verification
  • Inventory organization
  • Wrapping and boxing
  • Product verification
  • Freight labeling
  • Customer service-oriented
  • Process improvement
  • Database entry
  • Team collaboration
  • Professional and mature
  • Advanced MS Office Suite knowledge
  • Production monitoring
  • Production logging
  • Order preparation
  • Recordkeeping and reporting
  • Shipping coordination
  • Staff leadership and direction
  • Report writing
  • Correction action planning
  • Storage organization
  • Training coordination
  • Lockout and tagout procedures
  • Event planning and execution
  • Quick learner
  • Restocking and display setup
  • Results-oriented
  • Reporting and documentation
Experience
Company Name | City, StateLead07/2018 - Current
  • Compiled data for KPI reports to disseminate to the customer, Clerks and management team
  • Wrote work instructions for processes in the Returns Department and Consumer Outbound
  • Proactively identified and solved complex problems impacting operations in Consumer and Returns Departments
  • Monitored multiple databases to keep track of all company inventory
  • Supported Consumer in operational improvements and resolution of retail order processing problems to deliver top-notch customer service
  • Provided onsite training
  • Checked inventory for required supplies, including Repackaging material for Returns and supplies for normal operation for Consumer and returns. While also keeping and active records for reordering
  • Planned and executed the new outbound processing operation for Consumer
  • Led team of 10 Material Handlers engaged in VAS and processing retail orders in Consumer
  • Led team of 5 Clerks, 2 Material Handlers, and 1 PIT Operator engaged in receiving, and processing returns
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
  • Compiled and analyzed receiving data to determine best approaches to improve repackaging
  • Optimized staffing levels with strategic scheduling and task delegation
  • Followed Fortress staffing strategies to achieve production goals
  • Kept work flowing smoothly in and out of Consumer and Returns department by working closely with receiving, shipping, inventory and other personnel to coordinate movements
  • Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands
  • Promoted product quality by closely inspecting items and working with the packaging team members to correct identify scrap from return to stock product
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
  • Developed open and professional relationships with team members, enabling more effective issue resolution
  • Communicated and coordinated with multiple departments to achieve top results
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Fostered positive employee relationships through effective communication, training and development coaching
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
  • Created training manuals targeted at resolving simple and difficult customer issues
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel
  • Integrated process improvements to increase overall workflow
  • Delivered high-quality Processing training to meet targets for each new product launch
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
  • Delegated daily tasks to team members to optimize team productivity
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Created and maintained production schedules based on employee productivity, and company needs
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Trained new employees on Clerk and Material Handling positions to support team efficiency
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Company Name | City, StatePrime Now Associate10/2017 - 08/2018
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
  • Replenished inventory with focus on addressing customer needs
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
  • Notified custodian immediately of any spills or replenishment issue, enabling quick clean-up and remediation
  • Bent, lifted, opened, and moved Various products weighing up to 50 pounds
  • Removed outdated and overripe items from stock to eliminate health risks
  • Used carts, baskets and pallet jack equipment to load, unload and move heavy products
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized
  • Secured products when transporting to different areas of store to prevent merchandise damage
  • Prepared products, including dry and cold goods for shipping according to company specifications
  • Accurately keyed in data for packages into computer system using handheld scanners, averaging 30 packages per hour
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
  • Used RF scanner to pick items from bins and complete orders
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse
  • Kept work areas clean, neat and organized for optimal productivity and worker safety
  • Identified unsafe materials such as dry ice within packages and notified proper personnel
  • Packaged items with appropriate materials to prevent damage during shipping
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment
  • Read orders to obtain item numbers and located merchandise in bins or on shelves
  • Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members
Company Name | City, StateGrader06/2015 - 03/2016
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor
  • Assisted customers by locating items and moving heavy purchases to vehicles
  • Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
  • Updated signage to reflect new pricing or temporary promotional strategies
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records
  • Accurately recorded inventory levels to support completion of order requests and audits
  • Counted and stocked merchandise as specified by inventory control log
  • Properly disposed of debris and box packaging
  • Stocked and rotated products, supplies and paper goods
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor
  • Monitored the work space to ensure that it was neat, orderly and safe
  • Blocked and faced all products on shelves and displays to meet company policies
  • Palletized merchandise for easy movement to sales floor locations
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Checked shelves to ensure adequate stock
  • Manually lifted materials weighing up to 30 pounds on regular basis
  • Greeted customers and retrieved products requested
Education and Training
The Art Institute of Dallas | CitySome College (No Degree) in Interior Design
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Resume Overview

School Attended

  • The Art Institute of Dallas

Job Titles Held:

  • Lead
  • Prime Now Associate
  • Grader

Degrees

  • Some College (No Degree) in Interior Design

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