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LEAD
Summary
Experienced [Job Title] knowledgeable about [Area of expertise] and [Area of expertise]. Flexible professional with well-developed [Skill] and [Skill] abilities. Desiring to contribute in team-based environment with energetic and expanding group.
Skills
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Experience
H-E-B | Marlin , TXLead07/2018 - Current
- Compiled data for KPI reports to disseminate to the customer, Clerks and management team
- Wrote work instructions for processes in the Returns Department and Consumer Outbound
- Proactively identified and solved complex problems impacting operations in Consumer and Returns Departments
- Monitored multiple databases to keep track of all company inventory
- Supported Consumer in operational improvements and resolution of retail order processing problems to deliver top-notch customer service
- Provided onsite training
- Checked inventory for required supplies, including Repackaging material for Returns and supplies for normal operation for Consumer and returns. While also keeping and active records for reordering
- Planned and executed the new outbound processing operation for Consumer
- Led team of 10 Material Handlers engaged in VAS and processing retail orders in Consumer
- Led team of 5 Clerks, 2 Material Handlers, and 1 PIT Operator engaged in receiving, and processing returns
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Compiled and analyzed receiving data to determine best approaches to improve repackaging
- Optimized staffing levels with strategic scheduling and task delegation
- Followed Fortress staffing strategies to achieve production goals
- Kept work flowing smoothly in and out of Consumer and Returns department by working closely with receiving, shipping, inventory and other personnel to coordinate movements
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands
- Promoted product quality by closely inspecting items and working with the packaging team members to correct identify scrap from return to stock product
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
- Developed open and professional relationships with team members, enabling more effective issue resolution
- Communicated and coordinated with multiple departments to achieve top results
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Fostered positive employee relationships through effective communication, training and development coaching
- Maintained open and professional team relationships to quickly identify and resolve issues
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
- Created training manuals targeted at resolving simple and difficult customer issues
- Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel
- Integrated process improvements to increase overall workflow
- Delivered high-quality Processing training to meet targets for each new product launch
- Evaluated employee performance, identified areas of improvement and communicated plans to employees
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
- Delegated daily tasks to team members to optimize team productivity
- Documented daily production levels, materials use and special incidents to keep management informed of all activities
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Created and maintained production schedules based on employee productivity, and company needs
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Trained new employees on Clerk and Material Handling positions to support team efficiency
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Sunset Grown | Madison , MEPrime Now Associate10/2017 - 08/2018
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
- Replenished inventory with focus on addressing customer needs
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Notified custodian immediately of any spills or replenishment issue, enabling quick clean-up and remediation
- Bent, lifted, opened, and moved Various products weighing up to 50 pounds
- Removed outdated and overripe items from stock to eliminate health risks
- Used carts, baskets and pallet jack equipment to load, unload and move heavy products
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Secured products when transporting to different areas of store to prevent merchandise damage
- Prepared products, including dry and cold goods for shipping according to company specifications
- Accurately keyed in data for packages into computer system using handheld scanners, averaging 30 packages per hour
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Used RF scanner to pick items from bins and complete orders
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Identified unsafe materials such as dry ice within packages and notified proper personnel
- Packaged items with appropriate materials to prevent damage during shipping
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility
- Printed accurate labels and applied to boxes, crates and containers prior to shipment
- Read orders to obtain item numbers and located merchandise in bins or on shelves
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members
Goodwill | City , STATEGrader06/2015 - 03/2016
- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor
- Assisted customers by locating items and moving heavy purchases to vehicles
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways
- Received incoming product deliveries and relocated to storage shelves, coolers or bins
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
- Updated signage to reflect new pricing or temporary promotional strategies
- Removed debris from aisles to avoid blocking customers or adding any safety concerns
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
- Maintained accurate and current order and shipment forms, inventory documentation and customer records
- Accurately recorded inventory levels to support completion of order requests and audits
- Counted and stocked merchandise as specified by inventory control log
- Properly disposed of debris and box packaging
- Stocked and rotated products, supplies and paper goods
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor
- Monitored the work space to ensure that it was neat, orderly and safe
- Blocked and faced all products on shelves and displays to meet company policies
- Palletized merchandise for easy movement to sales floor locations
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Checked shelves to ensure adequate stock
- Manually lifted materials weighing up to 30 pounds on regular basis
- Greeted customers and retrieved products requested
Education and Training
The Art Institute of Dallas | CitySome College (No Degree) in Interior Design
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Resume Strength
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- Word choice
- Length
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Resume Overview
School Attended
- The Art Institute of Dallas
Job Titles Held:
- Lead
- Prime Now Associate
- Grader
Degrees
- Some College (No Degree) in Interior Design
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