Lead Resume Example
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LEAD
Professional Summary
Proven customer service professional highly effective in promoting a positive and productive environment. Seeking a analytical role in a progressive organization where my management and leadership skills can be demonstrated in overcoming obstacles and to make a substantial contribution to the growth and profitability of a company.
Skills
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Work History
Lead, 02/2020 to Current
H-E-B – South Houston , TX
H-E-B – South Houston , TX
- Inspired team to deliver measurable results for the store's various business sectors.
- Led a sales force that discovered customers' needs and delivers solutions to build Apple loyalty.
- Offered technical support team helps maintain customers' trust in Apple and its products.
- Brought business team experience to business customers at Apple.
- Trained staff, coached customers how to get the most out of their Apple products.
- Build lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, creating excitement around products, launches, programs, and initiatives.
- Responsible for upholding high standards regarding communication and confidentiality.
- Responsible for driving staff to create customer experiences that enhance Apple loyalty, deliver measurable results and help enrich customers' lives.
- Proven ability to drive amazing customer experiences — and results — through team development.
- Experience with diplomatically managing multiple commitments to customers, staff, and operations.
- Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage separate business groups within a complex environment.
- Strong communication skills to clearly impart the Apple vision to the teams you oversee.
- Responsible for inspiring your team to create ownership opportunities for customers on the sales floor.
- Guided the talent that provides technical support and training, while working in partnership with the business team.
- Oversaw operations such as inventory and visual merchandising.
Business Expert, 09/2019 to 02/2020
Accenture – Kansas City , MO
Accenture – Kansas City , MO
- Introduced Apple solutions, technology, and services to business customers.
- Spent time on the sales floor, meeting first-time and current business customers and learning their needs.
- Generated new leads and built relationships, connecting over the phone or through in-store workshops and events.
- Discovered customer needs through briefings and work with the Business Team to prepare and present proposals.
- Worked with the entire Business Team to craft the ideal solutions.
- Informed and offered customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, helped build success - not only for my team, but for our customers as well.
- Knowledge of how businesses use technology and what Apple solutions can offer them.
- Comfort using the phone to interact with customers and to position business solutions.
- Ability to facilitate business experiences through in-store briefings, workshops, and events.
Genius Administrator, 10/2017 to 08/2019
Fisher Island Club – Miami Beach , FL
Fisher Island Club – Miami Beach , FL
- Provide insightful advice and friendly, hands-on technical support to Apple customers in need.
- Quickly diagnosed product issues on the spot, explaining situations with patience and compassion.
- Offered solutions to quickly get users up and running again.
- Stay conscious of their time demands as well as your own.
- Fulfilling service commitment with style, speed, and skill.
- Earned the trust of customers and coworkers alike as I offered mentorship, knowledge, and even tips and training.
- Strong people skills and a knack for problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of customer appointments.
Guest Service Agent, 07/2016 to 02/2018
Drury Inn And Suites – City , STATE
Drury Inn And Suites – City , STATE
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Provided guest assistance, including recommendations for tourist attractions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
Education
BBA: Business Management, 05/2019
The University of Texas At San Antonio - City, State
The University of Texas At San Antonio - City, State
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Resume Overview
School Attended
- The University of Texas At San Antonio
Job Titles Held:
- Lead
- Business Expert
- Genius Administrator
- Guest Service Agent
Degrees
- BBA : Business Management , 05/2019
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