Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Proven customer service professional highly effective in promoting a positive and productive environment. Seeking a analytical role in a progressive organization where my management and leadership skills can be demonstrated in overcoming obstacles and to make a substantial contribution to the growth and profitability of a company.
Skills
Detail Oriented
Powerful Sense of Urgency
Ability to adapt and embrace change
Team Leader
Excellent written and oral communication skills
Problem Solver
Outside of the Box Thinker
Self-Managed & Motivated
Interpersonal Communication
Relationship Management
Results Driven
Microsoft Office Suite Proficient
Work History
02/2020 to Current
LeadH-E-B – South Houston, TX,
Inspired team to deliver measurable results for the store's various business sectors.
Led a sales force that discovered customers' needs and delivers solutions to build Apple loyalty.
Offered technical support team helps maintain customers' trust in Apple and its products.
Brought business team experience to business customers at Apple.
Trained staff, coached customers how to get the most out of their Apple products.
Build lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, creating excitement around products, launches, programs, and initiatives.
Responsible for upholding high standards regarding communication and confidentiality.
Responsible for driving staff to create customer experiences that enhance Apple loyalty, deliver measurable results and help enrich customers' lives.
Proven ability to drive amazing customer experiences — and results — through team development.
Experience with diplomatically managing multiple commitments to customers, staff, and operations.
Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
Ability to manage separate business groups within a complex environment.
Strong communication skills to clearly impart the Apple vision to the teams you oversee.
Responsible for inspiring your team to create ownership opportunities for customers on the sales floor.
Guided the talent that provides technical support and training, while working in partnership with the business team.
Oversaw operations such as inventory and visual merchandising.
09/2019 to 02/2020
Business ExpertAccenture – Kansas City, MO,
Introduced Apple solutions, technology, and services to business customers.
Spent time on the sales floor, meeting first-time and current business customers and learning their needs.
Generated new leads and built relationships, connecting over the phone or through in-store workshops and events.
Discovered customer needs through briefings and work with the Business Team to prepare and present proposals.
Worked with the entire Business Team to craft the ideal solutions.
Informed and offered customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, helped build success - not only for my team, but for our customers as well.
Knowledge of how businesses use technology and what Apple solutions can offer them.
Comfort using the phone to interact with customers and to position business solutions.
Ability to facilitate business experiences through in-store briefings, workshops, and events.
10/2017 to 08/2019
Genius AdministratorFisher Island Club – Miami Beach, FL,
Provide insightful advice and friendly, hands-on technical support to Apple customers in need.
Quickly diagnosed product issues on the spot, explaining situations with patience and compassion.
Offered solutions to quickly get users up and running again.
Stay conscious of their time demands as well as your own.
Fulfilling service commitment with style, speed, and skill.
Earned the trust of customers and coworkers alike as I offered mentorship, knowledge, and even tips and training.
Strong people skills and a knack for problem solving.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of customer appointments.
07/2016 to 02/2018
Guest Service AgentDrury Inn And Suites – City, STATE,
Answered guest inquiries and provided information regarding hotel services and amenities.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Greeted guests upon arrival and offered assistance.
Assisted guests with check-ins, account inquiries and any additional services needed.
Provided guest assistance, including recommendations for tourist attractions.
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Maintained consistent positive customer feedback.
Education
Expected in 05/2019
BBA: Business Management The University of Texas At San Antonio - San Antonio, TX GPA:
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