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Lead Resume Example

Resume Score: 80%

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LEAD
Professional Summary

Proven customer service professional highly effective in promoting a positive and productive environment. Seeking a analytical role in a progressive organization where my management and leadership skills can be demonstrated in overcoming obstacles and to make a substantial contribution to the growth and profitability of a company.

Skills
  • Detail Oriented
  • Powerful Sense of Urgency
  • Ability to adapt and embrace change
  • Team Leader
  • Excellent written and oral communication skills
  • Problem Solver
  • Outside of the Box Thinker
  • Self-Managed & Motivated
  • Interpersonal Communication
  • Relationship Management
  • Results Driven
  • Microsoft Office Suite Proficient
Work History
Lead, 02/2020 to Current
Company Name – City, State
  • Inspired team to deliver measurable results for the store's various business sectors.
  • Led a sales force that discovered customers' needs and delivers solutions to build Apple loyalty.
  • Offered technical support team helps maintain customers' trust in Apple and its products.
  • Brought business team experience to business customers at Apple.
  • Trained staff, coached customers how to get the most out of their Apple products.
  • Build lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, creating excitement around products, launches, programs, and initiatives.
  • Responsible for upholding high standards regarding communication and confidentiality.
  • Responsible for driving staff to create customer experiences that enhance Apple loyalty, deliver measurable results and help enrich customers' lives.
  • Proven ability to drive amazing customer experiences — and results — through team development.
  • Experience with diplomatically managing multiple commitments to customers, staff, and operations.
  • Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
  • Ability to manage separate business groups within a complex environment.
  • Strong communication skills to clearly impart the Apple vision to the teams you oversee.
  • Responsible for inspiring your team to create ownership opportunities for customers on the sales floor.
  • Guided the talent that provides technical support and training, while working in partnership with the business team.
  • Oversaw operations such as inventory and visual merchandising.
Business Expert, 09/2019 to 02/2020
Company Name – City, State
  • Introduced Apple solutions, technology, and services to business customers.
  • Spent time on the sales floor, meeting first-time and current business customers and learning their needs.
  • Generated new leads and built relationships, connecting over the phone or through in-store workshops and events.
  • Discovered customer needs through briefings and work with the Business Team to prepare and present proposals.
  • Worked with the entire Business Team to craft the ideal solutions.
  • Informed and offered customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, helped build success - not only for my team, but for our customers as well.
  • Knowledge of how businesses use technology and what Apple solutions can offer them.
  • Comfort using the phone to interact with customers and to position business solutions.
  • Ability to facilitate business experiences through in-store briefings, workshops, and events.
Genius Administrator, 10/2017 to 08/2019
Company Name – City, State
  • Provide insightful advice and friendly, hands-on technical support to Apple customers in need.
  • Quickly diagnosed product issues on the spot, explaining situations with patience and compassion.
  • Offered solutions to quickly get users up and running again.
  • Stay conscious of their time demands as well as your own.
  • Fulfilling service commitment with style, speed, and skill.
  • Earned the trust of customers and coworkers alike as I offered mentorship, knowledge, and even tips and training.
  • Strong people skills and a knack for problem solving.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of customer appointments.
Guest Service Agent, 07/2016 to 02/2018
Company Name – City, State
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Provided guest assistance, including recommendations for tourist attractions.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Maintained consistent positive customer feedback.
Education
BBA: Business Management, 05/2019
The University of Texas At San Antonio - City, State
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Resume Overview

School Attended

  • The University of Texas At San Antonio

Job Titles Held:

  • Lead
  • Business Expert
  • Genius Administrator
  • Guest Service Agent

Degrees

  • BBA : Business Management , 05/2019

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