Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality banquet work. Focused on customer satisfaction and team productivity.
Skills
Salesmanship skills
Nutritional knowledge
Health codes compliance
Organizational skills
Employee mentoring
Buffet setup and takedown
Food preparation techniques
High-volume dining
Outstanding cleanliness
Safety standards training
Cash register operation
Safe food handling
Trained in food safety guidelines
Memorizing product codes
Flexibility
Accurate cash handling
Team building
Flexible and adaptable
Banquets and catering
Guest and client satisfaction
Problem solving
Excellent customer service
Food safety understanding
Strong team member
Dining customer service
Table setting arrangements
Dining crew workflow optimization
Check payment processing
Service prioritization
Work History
06/2017 to CurrentLeadH-E-B | Carthage, TX,
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Analyzed employee workloads to meet seasonal fluctuation needs.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
Thoroughly cleaned bathrooms establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
Organized custodial closets to reduce time looking for needed shift items.
Disinfected and mopped floors and hallways areas to maintain sanitation and cleanliness standards.
Monitored safety and adjustments to optimize productivity.
03/2020 to 04/2020Dietary AideHarbor Retirement Associates | Gainesville, FL,
Quickly and accurately served specific meals to patients with special dietary needs.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
01/2010 to 10/2018Banquet ServerNew Castle Hotels Llc | Bangor, ME,
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Prepared salads and appetizers to back up kitchen staff.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Plated food and ensured plate presentation and food quality were of highest standard.
Managed closing duties, including restocking items and reconciling cash drawer.
Verified food tray contents and transported each from kitchen to banquet hall.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 10 to 100.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
03/2013 to 08/2016Crew MemberCava | Roswell, GA,
Monitored optimal fishing locations to maximize catch results on each trip.
Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
Drove team success by completing food jobs quickly and accurately.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Kept activities moving smoothly by coordinating schedules and personnel.
Observed safety precautions and practices when using heavy machinery and equipment.
Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
Monitored and interpreted weather to make proactive adjustments to operating plans.
Inspected equipment and completed basic repairs to maintain functionality.
Education
Expected in High School Diploma | Banneker High School, Atlanta, GAGPA:
3.0 GPA
Expected in | GeneralsMinneapolis Technical Community coll, Minneapolis, MNGPA:
Expected in Certificate | Medical AssistingEverest Institute - Eagan, Saint Paul, MNGPA:
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