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Lead Resume Example

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LEAD
Professional Summary

Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality banquet work. Focused on customer satisfaction and team productivity.

Skills
  • Salesmanship skills
  • Nutritional knowledge
  • Health codes compliance
  • Organizational skills
  • Employee mentoring
  • Buffet setup and takedown
  • Food preparation techniques
  • High-volume dining
  • Outstanding cleanliness
  • Safety standards training
  • Cash register operation
  • Safe food handling
  • Trained in food safety guidelines
  • Memorizing product codes
  • Flexibility
  • Accurate cash handling
  • Team building
  • Flexible and adaptable
  • Banquets and catering
  • Guest and client satisfaction
  • Problem solving
  • Excellent customer service
  • Food safety understanding
  • Strong team member
  • Dining customer service
  • Table setting arrangements
  • Dining crew workflow optimization
  • Check payment processing
  • Service prioritization
Work History
Lead | 06/2017 to Current
H-E-B - Carthage , TX
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Thoroughly cleaned bathrooms establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Disinfected and mopped floors and hallways areas to maintain sanitation and cleanliness standards.
  • Monitored safety and adjustments to optimize productivity.
Dietary Aide | 03/2020 to 04/2020
Harbor Retirement Associates - Gainesville , FL
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Banquet Server | 01/2010 to 10/2018
New Castle Hotels Llc - Bangor , ME
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Prepared salads and appetizers to back up kitchen staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 10 to 100.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Crew Member | 03/2013 to 08/2016
Cava - Roswell , GA
  • Monitored optimal fishing locations to maximize catch results on each trip.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Drove team success by completing food jobs quickly and accurately.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Monitored and interpreted weather to make proactive adjustments to operating plans.
  • Inspected equipment and completed basic repairs to maintain functionality.
Education
Banneker High School - City, State | High School Diploma

3.0 GPA

Minneapolis Technical Community coll - City, State | Some College (No Degree)Generals
Everest Institute - Eagan - City, State | CertificateMedical Assisting
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Banneker High School
  • Minneapolis Technical Community coll
  • Everest Institute - Eagan

Job Titles Held:

  • Lead
  • Dietary Aide
  • Banquet Server
  • Crew Member

Degrees

  • Banneker High School - City , State | High School Diploma
    Minneapolis Technical Community coll - City , State | Some College (No Degree)
    Everest Institute - Eagan - City , State | Certificate

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