Lead resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality banquet work. Focused on customer satisfaction and team productivity.

  • Salesmanship skills
  • Nutritional knowledge
  • Health codes compliance
  • Organizational skills
  • Employee mentoring
  • Buffet setup and takedown
  • Food preparation techniques
  • High-volume dining
  • Outstanding cleanliness
  • Safety standards training
  • Cash register operation
  • Safe food handling
  • Trained in food safety guidelines
  • Memorizing product codes
  • Flexibility
  • Accurate cash handling
  • Team building
  • Flexible and adaptable
  • Banquets and catering
  • Guest and client satisfaction
  • Problem solving
  • Excellent customer service
  • Food safety understanding
  • Strong team member
  • Dining customer service
  • Table setting arrangements
  • Dining crew workflow optimization
  • Check payment processing
  • Service prioritization
Work History
06/2017 to Current Lead H-E-B | Carthage, TX,
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Thoroughly cleaned bathrooms establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Disinfected and mopped floors and hallways areas to maintain sanitation and cleanliness standards.
  • Monitored safety and adjustments to optimize productivity.
03/2020 to 04/2020 Dietary Aide Harbor Retirement Associates | Gainesville, FL,
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
01/2010 to 10/2018 Banquet Server New Castle Hotels Llc | Bangor, ME,
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Prepared salads and appetizers to back up kitchen staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 10 to 100.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
03/2013 to 08/2016 Crew Member Cava | Roswell, GA,
  • Monitored optimal fishing locations to maximize catch results on each trip.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Drove team success by completing food jobs quickly and accurately.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Monitored and interpreted weather to make proactive adjustments to operating plans.
  • Inspected equipment and completed basic repairs to maintain functionality.
Expected in High School Diploma | Banneker High School, Atlanta, GA GPA:

3.0 GPA

Expected in | Generals Minneapolis Technical Community coll, Minneapolis, MN GPA:
Expected in Certificate | Medical Assisting Everest Institute - Eagan, Saint Paul, MN GPA:

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Resume Overview

School Attended

  • Banneker High School
  • Minneapolis Technical Community coll
  • Everest Institute - Eagan

Job Titles Held:

  • Lead
  • Dietary Aide
  • Banquet Server
  • Crew Member


  • High School Diploma
  • Some College (No Degree)
  • Certificate

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