Lead Resume Example
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LEAD
Professional Summary
Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality banquet work. Focused on customer satisfaction and team productivity.
Skills
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Work History
Lead | 06/2017 to Current
H-E-B - Carthage , TX
H-E-B - Carthage , TX
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Analyzed employee workloads to meet seasonal fluctuation needs.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
- Thoroughly cleaned bathrooms establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
- Organized custodial closets to reduce time looking for needed shift items.
- Disinfected and mopped floors and hallways areas to maintain sanitation and cleanliness standards.
- Monitored safety and adjustments to optimize productivity.
Dietary Aide | 03/2020 to 04/2020
Harbor Retirement Associates - Gainesville , FL
Harbor Retirement Associates - Gainesville , FL
- Quickly and accurately served specific meals to patients with special dietary needs.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Banquet Server | 01/2010 to 10/2018
New Castle Hotels Llc - Bangor , ME
New Castle Hotels Llc - Bangor , ME
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Prepared salads and appetizers to back up kitchen staff.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Plated food and ensured plate presentation and food quality were of highest standard.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 10 to 100.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Crew Member | 03/2013 to 08/2016
Cava - Roswell , GA
Cava - Roswell , GA
- Monitored optimal fishing locations to maximize catch results on each trip.
- Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
- Drove team success by completing food jobs quickly and accurately.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Kept activities moving smoothly by coordinating schedules and personnel.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
- Monitored and interpreted weather to make proactive adjustments to operating plans.
- Inspected equipment and completed basic repairs to maintain functionality.
Education
Banneker High School - City, State | High School Diploma
3.0 GPA
Minneapolis Technical Community coll - City, State | Some College (No Degree)Generals
Everest Institute - Eagan - City, State | CertificateMedical Assisting
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Resume Overview
School Attended
- Banneker High School
- Minneapolis Technical Community coll
- Everest Institute - Eagan
Job Titles Held:
- Lead
- Dietary Aide
- Banquet Server
- Crew Member
Degrees
- Banneker High School - City , State | High School Diploma
Minneapolis Technical Community coll - City , State | Some College (No Degree)
Everest Institute - Eagan - City , State | Certificate
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