LiveCareer-Resume

Lead resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-energy and resilient, bringing leadership skills and knowledge developed with on field experience. Proficient in conducting inspections, customer service and promoting efficient production. Clear communicator with decisive and well-organized nature.

Skills
  • Production monitoring
  • Equipment maintenance
  • Workplace safety
  • Issue resolution
  • Team supervision
  • Quality control
  • Quality Improvement
  • Safety
  • Call center experience
  • Experience in leadership
  • Fluent in Spanish
  • Quantitative skills
  • Credit card payment processing
  • Customer relations
  • Store maintenance
  • High-energy attitude
  • Product organization
  • Adaptive team player
  • Problem-solving abilities
  • Sales expertise
  • Product recommendations
  • Customer assistance
  • Loss prevention
  • Cash management
  • Cash register operation
  • Bank deposits
  • Credit and cash transactions
  • Payment processing
  • Effective customer upselling
  • Processes and procedures
  • Goal-oriented
  • Leadership
  • Issue and conflict resolution
  • Team building
  • Brand management
  • People skills
  • Communication
  • Customer service
  • Working collaboratively
Education and Training
Fontana A. B. Miller High School Fontana, CA Expected in 05/2017 – – High School Diploma : - GPA :
Experience
Ryder System - Lead
Walton, KY, 09/2020 - 01/2021
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Delegated daily tasks to team members to optimize group productivity.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Rotated goods in inventory by following ā€œfirst in, first outā€ approach to keep shelves organized and well-stocked.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Staged and sorted multiple types of products for loading to comply with preset instructions.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Trained staff on material handling processes to reduce shipping times.
  • Monitored all processing equipment and machinery for proper start-up, operation and shut down.
  • Safeguarded compliance standards by delivering support to production staff to continuously met milestones and goals.
The Hon Company - Manager
Charlotte, NC, 05/2019 - 08/2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Reduce operation cost by 30%.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed returned items in accordance with store policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
Ryder System - Lead
West Chester, OH, 10/2018 - 05/2019
  • Assisted with administrative tasks to better understand industry processes.
  • Met with customers to discuss options for selection of products and services.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Developed and monitored weekly staff schedules.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Handled inbound telephone calls from interested customers.
  • Collaborated with management to resolve concerns and problem calls.
  • Gave information about available products and services.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Created training manual for all employees to use as reference guide.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Developed position rotation to support continuous improvement and operator development.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

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Resume Overview

School Attended

  • Fontana A. B. Miller High School

Job Titles Held:

  • Lead
  • Manager
  • Lead

Degrees

  • High School Diploma

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