LiveCareer-Resume

Lead resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-energy and resilient, bringing leadership skills and knowledge developed with on field experience. Proficient in conducting inspections, customer service and promoting efficient production. Clear communicator with decisive and well-organized nature.

Skills
  • Production monitoring
  • Equipment maintenance
  • Workplace safety
  • Issue resolution
  • Team supervision
  • Quality control
  • Quality Improvement
  • Safety
  • Call center experience
  • Experience in leadership
  • Fluent in Spanish
  • Quantitative skills
  • Credit card payment processing
  • Customer relations
  • Store maintenance
  • High-energy attitude
  • Product organization
  • Adaptive team player
  • Problem-solving abilities
  • Sales expertise
  • Product recommendations
  • Customer assistance
  • Loss prevention
  • Cash management
  • Cash register operation
  • Bank deposits
  • Credit and cash transactions
  • Payment processing
  • Effective customer upselling
  • Processes and procedures
  • Goal-oriented
  • Leadership
  • Issue and conflict resolution
  • Team building
  • Brand management
  • People skills
  • Communication
  • Customer service
  • Working collaboratively
Education and Training
Fontana A. B. Miller High School Fontana, CA Expected in 05/2017 High School Diploma : - GPA :
Experience
Ryder System - Lead
Walton, KY, 09/2020 - 01/2021
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Delegated daily tasks to team members to optimize group productivity.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Staged and sorted multiple types of products for loading to comply with preset instructions.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Trained staff on material handling processes to reduce shipping times.
  • Monitored all processing equipment and machinery for proper start-up, operation and shut down.
  • Safeguarded compliance standards by delivering support to production staff to continuously met milestones and goals.
The Hon Company - Manager
Charlotte, NC, 05/2019 - 08/2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Reduce operation cost by 30%.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed returned items in accordance with store policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
Ryder System - Lead
West Chester, OH, 10/2018 - 05/2019
  • Assisted with administrative tasks to better understand industry processes.
  • Met with customers to discuss options for selection of products and services.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Developed and monitored weekly staff schedules.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Handled inbound telephone calls from interested customers.
  • Collaborated with management to resolve concerns and problem calls.
  • Gave information about available products and services.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Created training manual for all employees to use as reference guide.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Developed position rotation to support continuous improvement and operator development.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Fontana A. B. Miller High School

Job Titles Held:

  • Lead
  • Manager
  • Lead

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: