High-energy and resilient, bringing leadership skills and knowledge developed with on field experience. Proficient in conducting inspections, customer service and promoting efficient production. Clear communicator with decisive and well-organized nature.
Skills
Production monitoring
Equipment maintenance
Workplace safety
Issue resolution
Team supervision
Quality control
Quality Improvement
Safety
Call center experience
Experience in leadership
Fluent in Spanish
Quantitative skills
Credit card payment processing
Customer relations
Store maintenance
High-energy attitude
Product organization
Adaptive team player
Problem-solving abilities
Sales expertise
Product recommendations
Customer assistance
Loss prevention
Cash management
Cash register operation
Bank deposits
Credit and cash transactions
Payment processing
Effective customer upselling
Processes and procedures
Goal-oriented
Leadership
Issue and conflict resolution
Team building
Brand management
People skills
Communication
Customer service
Working collaboratively
Education and Training
Fontana A. B. Miller High SchoolFontana, CAExpected in 05/2017 ā āHigh School Diploma: - GPA:
Experience
Ryder System - Lead Walton, KY, 09/2020 - 01/2021
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Delegated daily tasks to team members to optimize group productivity.
Optimized staffing levels with strategic scheduling and task delegation.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Rotated goods in inventory by following āfirst in, first outā approach to keep shelves organized and well-stocked.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Staged and sorted multiple types of products for loading to comply with preset instructions.
Noted current product inventory levels to support completion of order requests and audits.
Trained staff on material handling processes to reduce shipping times.
Monitored all processing equipment and machinery for proper start-up, operation and shut down.
Safeguarded compliance standards by delivering support to production staff to continuously met milestones and goals.
The Hon Company - Manager Charlotte, NC, 05/2019 - 08/2020
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Recruited and hired qualified candidates to fill open positions.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Trained employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Reduce operation cost by 30%.
Managed inventory tracking and physical inventory counts to minimize loss.
Assessed, optimized and elevated operations to target current and expected demands.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Fostered healthy team environments to promote collaboration and boost productivity.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented conversations with customers to track requests, problems and solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Reviewed account and service histories to identify trends and issues.
Educated customers on special pricing opportunities and company offerings.
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