Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Proactive law firm administrator with proven strengths coaching talented teams in fast-paced office environments. Committed to quality, productivity and organization. Detail-oriented and reliable with 16 years of experience building skilled teams and streamlining processes. Experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Skills
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Experience
Law Firm Administrator, 04/2021 - Current
Attorney Resource – Dallas, TX,
Attorney Resource – Dallas, TX,
- Improved office organization by developing filing system and customer database protocols.
- Established successful program by creating master schedules and overseeing staff professional development.
- Spearheaded special projects throughout lifecycle to final resolution.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Managed daily operations within our law office office by supporting continuous delivery of excellent services and care.
- Ordered office equipment and supplies after researching vendors and obtaining quotes.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
- Scheduled maintenance for office equipment to keep machines operating efficiently.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Evaluated program performance against expectations.
- Communicated company philosophies and policies, demonstrated work routines and documented performance.
- Pitched in to help with office tasks, including paralegal duties during busy periods and staff absences.
- Planned and executed successful corporate meetings, lunches and special events for large and small groups.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
Paralegal, 10/2006 - 04/2021
Children's Healthcare Of Atlanta – North Atlanta, GA,
Children's Healthcare Of Atlanta – North Atlanta, GA,
- Organized client calendars, prepared mailings and handled high call volumes.
- Identified and analyzed legal documents, discoveries and contracts.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Entered client data into TABS and Citrix Sharefile to manage records and customer relationships
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Trained staff on office procedures and case-specific duties.
- Interviewed clients and obtained vital case information to support associates.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
- Coordinated subpoena services and other support activities for legal office.
- Identified and solved complex problems to elevate legal team and business direction.
- Researched documents and publications to establish case-altering details and evidence.
- Partnered with attorneys to provide detailed performance reports for corrective action planning.
- Supported leadership by examining deeds of trust to determine grantor, grantee, trustee and loan amounts.
- Monitored legal volumes to correct discrepancies and implement updates.
- Spearheaded special legal projects through emergency resolutions to reduce time.
Receptionist, 06/2005 - 10/2006
Healthdrive Corporation – Dallas, TX,
Healthdrive Corporation – Dallas, TX,
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed several incoming calls per day.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Directed and oversaw office personnel activities.
- Coordinated and communicated with clients daily to gather pertinent information.
- Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
- Assisted visitors by directing to appropriate personnel and answering calls and emails daily.
- Drafted professional business communication, including mediation agreements and correspondence for same.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and completed requested tasks.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Documented and routed business correspondence to manage office paperwork.
- Pulled and organized requested documentation.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained front office cleanliness and organized supplies and productivity.
- Determined needs of visitors and provided information or solutions.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Education and Training
Associate of Arts: , Expected in 06/2002
Peace College - Raleigh, NC,
Peace College - Raleigh, NC,
Bachelor of Science: Political Science, Expected in 12/2004
North Carolina State University - Raleigh, NC,
North Carolina State University - Raleigh, NC,
Additional Information
2020 and 2021 Co-Planner for North Carolina Bar Association CLE
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Resume Overview
School Attended
- Peace College
- North Carolina State University
Job Titles Held:
- Law Firm Administrator
- Paralegal
- Receptionist
Degrees
- Associate of Arts
- Bachelor of Science
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