Laser Technician/ Esthetician Resume Example
Knowledgeable and dedicated customer service representative with over 5 years of experience in the service industry. Great team player, comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Extensive food/beverage and esthetics/skincare knowledge with a commitment to maintaining professional relationships with clients to create a consistent and profitable brand image/company.
- Answered phones, maintained front desk & checked in patients for spa & clinic services.
- Kept organized treatment room/front desk.
- Scheduled patients for both spa services and clinic services.
- Sold/educated patients on various skincare lines (including Revisions, ZO and PCA skincare).
- Kept in touch with skincare/laser reps & placed orders when needed.
- Performed various spa services on a daily basis (including laser hair removal, IPL photofacials, microneedling, chemical peels, dermaplaning, NIR skin tightening, tattoo removal, skin tightening lasers and more).
- Assisted in other cosmetic procedures/helped injector educate patients.
- Helped plan events, specials and marketing opportunities.
- Implemented an entirely new membership program
- Regularly saw 50-80 patients per week.
- Prescribed personalized skin care regimens.
- Resolved customer complaints and facilitated conflict resolutions.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Assisted manager with daily spa operations, including opening and closing procedures.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Helped to market and promote events.
- Opened/closed restaurant.
- Was often simultaneously the manager on duty and a server on the floor.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Checked identification to enforce age regulations for alcoholic beverages.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Greeted and maintained relationships with regular customers.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Managed food resources, memorized orders and coordinated service in 50+-table restaurant.
- Greeted & sat guests at appropriate tables.
- Kept a clean and presentable restaurant.
- Frequently bussed tables and cleaned bathrooms.
- Often served as both a waitress, food runner and a hostess.
- Got promoted from hostess to server within 3 months.
- Checked out guests/ran cash register.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Laser Physics and Tissue Interactions, Laser Safety and Regulations, Client Care, Clinical Laser Applications, Didactic Course, Laser Hair, Intense Pulse Light Photo facial, Laser Veins, Laser Tattoo Removal, Fractional Laser Wrinkle Reduction, Radiofrequency Skin Tightening, Laser Cellulite Reduction, Laser Acne Reduction, Advanced Medical Aesthetics Training
Facial Services, Product Knowledge and Application, Microdermabrasion, Facial and Body Waxing, Lash and Eyebrow Tinting, Lash Extension Application, Salon Basics, Client Care, Skin and Anatomy Basics
- Excellent work ethic
- Credit card processing
- Sales expertise
- Complaint resolution
- Inbound and Outbound Calling
- Medical terminology knowledge
- Money handling abilities
- Staff education and training
- Stocking and replenishing
- POS systems expert
- Creative problem solving
- Professional telephone demeanor
- Retail materials management
- Good listening skills
- Proficient in eyebrow and lash tinting
- Spa retail sales
- Waxing and Laser Hair Removal
- Dermaplaning
- Skin Rejuvenation
- Injections Safety
- Customer consultation
- Skincare expert
- Excellent team player
- Scheduling
- Medical recordkeeping
- ECW clinical software use
- Licensed esthetician
- Professional demeanor
- Customer Service
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Resume Overview
School Attended
- National Laser Institute
- The Salon Professional Academy
- Marcus High School
Job Titles Held:
- Laser Technician/ Esthetician
- Server Supervisor
- Server
- Host & Server
Degrees
- Certified Laser Safety Officer And Certified Laser Technician , 02/2019
Licensed Esthetician , Esthetics 01/2019
High School Diploma , 01/2017
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