laboratory operations manager resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Career Profile
Organized and dependable Laboratory Operations Manager successful at managing multiple priorities with a positive attitude. Oversight of all areas in the Clinical Laboratory in a 200+ bed hospital overseeing 80+ personnel. Over 16 years of Clinical Laboratory experience and 5 years of management and supervisory experience provides the background to effectively coordinate and direct laboratory operations. Excellent interpersonal skills, communication, planning, and regulatory experience. Proven ability to adapt to change through development of teamwork while maintaining productivity standards in a complex regulatory environment.
Achievements
Achieved 110% percent productivity rate to produce 9% savings in labor expenses, and reduced supply expenses by 2% in FY22.
Experienced in conflict resolution, coaching, and developing staff.
Identified/implemented mechanisms to automate reporting of results in Cerner - attainted 18% increase in automated reporting (47% to 64%) and alleviated staffing need by 0.4 FTE.
Achieved 99.4% compliance rate with The College of American Pathologists inspection FY23.
Exceeded expectations in all service quality metrics (Turnaround Times, Stat Draws, QAM by 8AM, Timed Draws, Blood Culture.
Partnered with Quality Department, CNO, and nursing directors to implement RN specimen labeling requirements and improve patient safety.
Knowledge of Regulatory requirements – CAP, Joint Commission, CLIA, EPA.
Participation in Environment of Care Committee.
Maintained budget targets every year including productivity/cost containment.
Policy and Procedure development/maintenance/ authorship.
Experience
12/2020 to CurrentLaboratory Operations Manager Food Safety Net Services | Commerce, CA,
Manage day-to-day laboratory operations of 85 direct reports to ensure proper functioning of laboratory and quality of laboratory services.
Manage collaboratively and coach others to achieve optimal performance; delegates effectively; praises/rewards contributions; defines clear roles and responsibilities; sets goals and leads initiatives; adjusts plans as necessary.
Adept understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.
Strong focus on preserving the organization’s mission, vision and values in decision making and action.
Key Contributions:
Led Laboratory Quality Committee to ensure compliance to Joint Commission and College of American Pathologist accreditation requirements.
Achieved employee engagement scores was 6% higher than CommonSpirit average in FY22.
Stabilization of workforce through recruitment and retention.
Increased efficiency/leveraged technology; identified/implemented mechanisms to automate reporting of results.
05/2018 to 12/2020Clinical Chemistry Supervisor County Of Contra Costa, California | Martinez, CA,
Provide technical scientific oversight of Chemistry Department testing and staff of 9 direct reports.
Ensure compliance with state, federal, and accreditation agencies
Key contributions:
Demonstration of increase in revenue through identifying new testing opportunities.
100% compliance on Chemistry CAP Inspection FY19
Emphasis on Customer Service assuring laboratory provides timely quality results to all hospital departments as well as patients.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.