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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Experienced Laboratory Manager with a focus on continuous improvement. Always seeking opportunities to enhance efficiency, processes or operations. Detail-oriented and patient-focused laboratorian with good communication and problem -solving abilities. Offering 16 years of laboratory experience and seeking a new professional opportunity to make a positive impact on laboratory operations and patient care.

Skills
  • Policy updates
  • Maintaining records
  • Clear verbal and written communication
  • Personal and professional integrity
  • Mentoring and coaching
  • Patient-oriented
  • Staff training and development
  • Team development
Education
McNeese State University Lake Charles, LA Expected in 2003 Bachelor of Science : Medical Technology - GPA :
Certifications and Licensure
  • LSBME licensure
  • ASCP certification
Experience
Evonik - Laboratory Manager
Tonawanda, NY, 07/2019 - Current
  • Oversee laboratory staff in patient sample collection and testing in in a rural hospital laboratory.
  • Schedule and oversaw staff to maximize productivity.
  • Manage quality control program covering all laboratory activities.
  • Perform patient testing in chemistry, urinalysis, immunohematology, coagulation, serology, and hematology.
  • Manage departmental inventory and supply ordering.
  • Evaluate employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Revise policies and procedures in accordance with changes in local, state and federal laws and regulations.
  • Maintain all confidential personnel files, licensing, and competency assessment records.
  • Process and/or develop reports for department performance in Quality Assurance Program.
  • Review and approve time cards for laboratory staff for processing by payroll department.
  • Manage the submission of Proficiency Testing results and the assessment of evaluations.
  • Ensure equipment maintenance and verification checks are performed as scheduled.
Pacific Medical Centers - Manager, Manufacturing and Laboratory Services
Hood River, OR, 02/2017 - 07/2019
  • Oversee laboratory staff in the manufacturing of blood components, product testing, and patient testing in in a blood center laboratory.
  • Ensure compliance with all laboratory, company, and regulatory requirements.
  • Serve as department representative during internal and external assessments.
  • Schedule staff to maximize productivity.
  • Carefully select, develop and retain qualified staff.
  • Process and/or develop reports for department performance.
  • Developed and maintain department "huddle" board as part of Operational Excellence adoption.
  • Conduct or approve the performance evaluations for all department employees.
  • Review and approve time cards for processing by payroll department.
  • Create annual goals and objectives for department and individual team members.
  • Organize and lead monthly staff meetings with 18 team members.
  • Completed LEAN/Six Sigma Yellow Belt Training and actively participate in multiple process improvement projects.
  • Identify and effectively resolve personnel issues.
  • Manage the reporting and resolution of deviations.
  • Maintain and ensure accuracy and completeness of CLIA documents, including staff competency assessments.
  • Manage the submission of Proficiency Testing results and the assessment of evaluations.
Lake Charles Memorial Hospital - Blood Bank Section Leader
City, STATE, 08/2011 - 01/2017
  • Facilitated Joint Commission, CAP, and AABB inspections to achieve successful outcomes for ongoing accrediation.
  • Generated monthy reports for Performance Improvement activities.
  • Set and implemented successful laboratory policies and procedures covering the initiation and actions taken with Massive Transfusion Protocol Activation and the implementation of blood bank automated testing.
  • Kept equipment in good working order and facilities clean, neat and organized, ensuring that all required preventive maintenance was performed as scheduled.
  • Performed blood bank/transfusion service tests, including types, screens, crossmatches, antibody identifications, DATs, elutions, antigen typing, and antibody titers.
  • Managed departmental inventory and ordering of supplies and reagents.
  • Served as the subject matter expert in the blood bank/transfusion services section of a hospital laboratory.
  • Oversaw technical processes to ensure compliance with laboratory SOPs and regulations.
  • Ensure the accuracy, completeness, timeliness, and document control of testing records.
  • Composed/revised policies and SOPs to remain in compliance with external regulations.
  • Served as a CAP assessor.
Lake Charles Memorial Hospital - Medical Technologist
City, STATE, 07/2003 - 08/2011
  • Maintained clean and fully operational laboratory equipment.
  • Followed laboratory guidelines for handling biological specimens.
  • Performed patient testing and quality control in blood bank/transfusion services, microbiology, hematology, urinalysis, serology, and urinalysis.
  • Performed all assigned duties in compliance with internal SOPs and external regulations.
  • From January 2009 to August 2011, served as blood bank quality assurance coordinator, ensuring quality program was appropriate and in compliance, as well as reporting blood bank quality indicator performance to the hospital PI committee.

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School Attended

  • McNeese State University

Job Titles Held:

  • Laboratory Manager
  • Manager, Manufacturing and Laboratory Services
  • Blood Bank Section Leader
  • Medical Technologist

Degrees

  • Bachelor of Science

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