Passionate team member with proven organizational, time management and multitasking abilities in both medical and business administration settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes.
Skills
Clinical training
Broad medical terminology knowledge
Cultural awareness and sensitivity
Healthcare expertise
Quality assurance controls
Documentation procedures expert
Calendar Management
Document control
Administrative duties
Project Management
Business correspondence
Excel spreadsheets
Strong problem solver
Business writing
Communications
Administrative support
Project organization
Customer service
Experience
Laboratory Care Techician, 08/2020 - Current Newport Group – Scottsdale, AZ,
Kept unit well-stocked and efficient with necessary medical supplies.
Improved patient care, safety and compliance by partnering with nurses.
Collected lab specimens in adherence with safety protocols for patient tests.
Collected and labeled blood and other specimens to prepare for delivery to laboratory.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Maintained fully-stocked phlebotomy cart, carrier, and station.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Labeled blood vials with critical information like time of collection, date, and patient name.
Coordinated workflow based on stat, schedule, or outpatient needs.
Processing Specialist, 10/2019 - 07/2020 Us Oncology, Inc. – Newark, DE,
Researched and obtained any further information for incomplete documents.
Reviewed data for deficiencies or errors and corrected any incompatibilities.
Recognized by management for providing exceptional customer service.
Maintained detailed logs of all experiments and relevant data and updated databases with new information.
Sanitized workstations and instruments to avoid cross-contamination.
Adhered to all laboratory requirements and enforced compliance with regulations.
Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expenditure log for lab.
Completed administrative support work to maximize laboratory efficiency.
Maintained inventory of supplies and equipment by creating record of all stock.
Used multiple electronic medical software, including Sunquest and Epic to conduct patient intakes and send correspondence.
Labeled blood vials with critical information like time of collection, date, and patient name.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Laboratory Assistant, 07/2017 - 10/2019 Novant Health – Cornelius, NC,
Adhered to all laboratory requirements and enforced compliance with regulations.
Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Guided administrative and professional staff through computer and software problems.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Used multiple electronic medical software, including Sunquest and Epic to conduct patient intakes and send correspondence.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Labeled blood vials with critical information like time of collection, date, and patient name.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Administered continuous and 12-lead electrocardiogram monitoring.
Customer Service Representative, 08/2016 - 02/2017 Planet Fitness – City, STATE,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize membership sales.
Trained new employees each month in procedures and policies in order to maximize team performance.
Set up and activated customer accounts to maintain QA satisfaction levels.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered customer questions and addressed concerns, resulting reduction in complaint calls.
Education and Training
: Buisness Administration, Expected in - Century College - White Bear Lake, MN GPA:
Certification: Phlebotomy, Expected in 08/2014 - Century College - White Bear Lake, MN GPA:
Certficate: Certified Nuring Assistant, Expected in 02/2015 - Anoka Technical College - Anoka, MN GPA:
: Generals, Expected in - Lake Superior College - Duluth, MN GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
