Compassionate, hardworking and friendly, I have obtained a breadth of job experience across a number of fields. In the realm of customer service, I pride myself on being approachable, dedicated to my work, and a fast learner. Remaining organized and on top of my tasks is of the utmost importance and I am committed to the work that I do, whatever that may be. I believe teamwork to be an invaluable skill, as well as the ability to take direction and work on one's own. I treat everyone around me, fellow employee and customer alike, with respect and encouragement.
Skills
Amiable, friendly, and helpful with great interpersonal skills
Outstanding customer service and pleasant, easy to work with as a team member
Quick learner and able to function in fast-paced, high pressure environments
Dependable, responsible, and trustworthy
Impeccable reasoning and sales skills
Able to work independently as well as with a team
Comfortable answering questions and offering assistance
Articulate and effective in communication
Detail oriented and able to carry out complex or multi-step processes
Familiar with Microsoft Word and Excel, the Google workplace, Adobe Premier, Adobe Photoshop, and most social media platforms.
Experience
06/2020 to 10/2020
Shipt ShopperShipt – Port Hueneme, CA,
5 star rating in all areas: customer satisfaction, on-time delivery, and customer service skills.
Claimed customer orders on the Shipt mobile app for delivery in my area.
Selected fresh, quality items to fulfill customer requests and inquired if substitutions were necessary.
Practiced food safety procedures while shopping for perishable goods.
Abided by dietary restrictions noted in order details and communicated directly with customers if any further questions arose.
Bagged completed orders and delivered to correct addresses within the delivery window.
10/2019 to 04/2020
Laboratory AssistantAbcam Plc – Fremont, CA,
Assistant to department head in the Microbiology and Immunology Lab at the University of Michigan.
Carried out all preparation for Microbiology 350, a course run by the University.
Cultivated bacteria and broth, poured agar plates, and incubated specimens for student experiments.
Cleaned, maintained, and calibrated laboratory equipment to ensure continuous accuracy and functionality.
Sanitized workstations and instruments to avoid cross-contamination.
Isolated, identified, and prepared microbiology specimens for examination.
Monitored lab and classroom supplies and proactively replenished for convenience and availability.
04/2019 to 08/2019
Wait Staff MemberTreasure Island Casino – Welch, MN,
Implemented sanitary food handling, holding and service protocols.
Operated POS terminals to input orders, split bills and calculate totals.
Handled customers politely, assisted in selecting appetizers, entrees and desserts, made recommendations for alternative items due to food allergies or intolerances, and checked back in regularly to confirm satisfaction.
Greeted customers during seating, answered questions and recommended specials, wine, and desserts to increase profits.
Restocked nonperishable food items, condiments, napkins, water glasses and mugs to keep serving stations well-supplied.
Prepared salads, appetizers, and set up garnish stations to assist kitchen staff.
Completed closing duties nightly including emptying trash, vacuuming, compiling dishes for opening dishwashers, polishing silverware, and clearing and resetting tables for opening shift.
09/2018 to 06/2019
Campus Food Pantry CoordinatorThe Boar's Head – Charlottesville, VA,
Sole manager of the local community college's campus food pantry, a free service to all students of Mid Michigan struggling with food insecurity, hygiene, and clothing needs.
Received student order forms with the desired products and food items, filled orders, and arranged pick-up times in the student's schedules.
Oversaw said food pickups.
Monitored food safety and rotation process by enforcing procedures.
Collected and tracked data and conducted daily inventory checks to create reports.
Unloaded, transported, and stocked goods and nonperishable donations.
Coordinated with superior to streamline process and ease of use for students.
06/2018 to 08/2020
Childcare ProviderKarry Kiste-Toner – City, STATE,
Delivered direct, supervised care to groups of children between ages 8 and 12 for two consecutive summers.
Cared for family pets in addition and handled general household chores for parents and guardians.
Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
Incorporated music and art activities to encourage creativity and expression.
Engaged children in frequent game-time including problem-solving, puzzle, collaborative, and competitive games.
Assisted children in development of social, communication and problem-solving skills.
Led children in tidying up, meal prep, and outside chores to teach responsibility.
Improved group and individual behavior by employing positive management strategies.
Discussed new developments, misbehavior, and concerns with parents or guardians.
Kept children safe and secure at all times.
Education and Training
Expected in 05/2019
High School Diploma: Clare High School - Clare, MI, GPA:
High School GPA: 4.0
Ranked in Top 10% of class
Dual Enrollee-completed 35+ college credits while still in high school
Honor Roll three consecutive years
National Honors Society member two consecutive years
University of Michigan HAIL Scholarship Recipient
Quizbowl Team Member
Gay-Straight Alliance club member
Expected in 05/2019
Dual Enrollment: Mid Michigan College - Mount Pleasant, MI, GPA:
College GPA: 4.0
Completed coursework in Mathematics, Sciences, Humanities, and Social Sciences over the course of three years
Phi Theta Kappa Honors Society of Mid Michigan College Member
Offered a position as TA for a Biology course
Attended classes while working at the College
Expected in 04/2023
In-Progress Bachelor of Arts: Social Theory And Practice University Of Michigan - Ann Arbor - Ann Arbor, MI GPA:
Current college GPA: 3.8
Major: Social Theory and Practice
Minors: Law, Justice, and Social Change and Creative Writing
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