Labor and Employee Relations specialist with highly effective skills at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. While driven to improve morale, decrease turnover and improve productivity. Background in employee engagement, performance management and negotiation. As well as experienced retail management adept at problem solving, customer service and hiring and training hardworking, quality staff. Assistant Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Determined with strong interpersonal skills and extensive retail and sales experience.
Summary of Skills
Employee relations
Training and development
Performance management strategies
Labor Relations
Retail Management
Business Administration
Store Operations
Leadership
Organizational Development
Customer Service
Interpersonal
Fashion Merchandising
Inventory Management
Experience
Labor and Employee Relations Specialist, 04/2015 - Current State Of Massachusetts – Milford, MA,
Implemented an innovative employee incentive program, which resulted in a increase in staff productivity
Answered employee questions regarding Labor and Employee relations topics and resolved any issues
Advised managers on organizational policy matters and recommend needed changes
Directed personnel, training and labor relations activities.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
Negotiate with unions in collective bargaining negotiations.
Handle grievances at work
Negotiate compensation rates, benefits, working conditions, and rates of advancement
Administer labor relations policies and agreements.Ensure adherence to established policies and practices
Develop and implement documentation and reporting for administration of labor relations
Keep abreast of labor laws and collective bargaining
Assess employee needs and whether organization can fulfill them
Interpret and administer contracts pertaining to wages, grievances, employee welfare, pensions, health care, union and management practices and more
Draft contract proposals
Compile information and statistics on the economic proposals of both labor and management
Help create management training programs
Participate in meetings between labor and management
Draft suspension, terminations, and warnings alongside of general counsel
U.S. President Appointed Commissioner Administrative Assistant (Intern) , 04/2014 - 04/2015 Ralph Lauren – Hanover, MD,
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Managed daily office operations and maintenance of equipment.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Maintained and reserved the executive conference room calendar.
Received and screened a high volume of internal and external communications, including email and mail.
Properly routed agreements, contracts and invoices through the signature process.
Managed the day-to-day calendar for the company’s senior director.
Created weekly and monthly reports and presentations.
Received and distributed faxes and mail in a timely manner.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Posted open positions on company and social media websites.
Created PowerPoint presentations used for business development.
Facilitated working relationships with co-tenants and building management.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Supplied key cards and building access to employees and visitors.
Dispersed incoming mail to correct recipients throughout the office.
Served as central point of contact for all outside companies and congress needing to gain access or meeting to Commissioner.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Planned travel arrangements for Commissioner and executives staff.
Assistant Store Manager, 2014 - 04/2014 DSW – City, STATE,
Responsible for all inventory
control functions including shipping and receiving, financial processes and
building maintenance
Managed processes related to
clearance merchandise, unit markdowns and damaged products
Conducts shrink
awareness training and ensures store is LP compliant
Open and closed store in rotation with other
management staff
Managed store back office/stockroom, front register area and
administration of store procedures
Managed timekeeping system
for all store associates. Process new hire paperwork and maintain HR file
compliance
Lead and manage associate
compliance to all company policies and procedures.By using monthly Ops Assessment
to identify and correct operational deficiencies in the store
Oversaw maintenance requests
and resolutions while maintaining a log of store equipment issues.
Jr.Assistant Store Manager , 05/2007 - 2014 Target – City, STATE,
Design and implemented customer satisfaction metrics.
Delivered excellent customer service by greeting and assisting each customer.
Help keep Target brand
experience consistent, positive and welcoming for guests
Hire, supervise and train team
members to achieve Target sales, service, presentation goals and metrics
Assist in training new employees
Monitor inventory
Assist in product display and
pricing
Develop employees
Help develop and organize community
events
Manager on duty, Manage the
entire store and each department manager
Produce daily task for employees
Give employees evaluation on work
expectations as well a annual performance reviews
On-boarding new employees
Scheduling to the needs of the business
Operations, Forecast sales needs and
adjust to the business
Education
Master of Arts: Human Resource Development , Expected in 2015 - Bowie State University - Bowie, MD GPA:
Bachelor of Science: Human Ecology , Expected in 2012 - University of Maryland Eastern Shore - Princess Anne, MD GPA:
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School Attended
Bowie State University
University of Maryland Eastern Shore
Job Titles Held:
Labor and Employee Relations Specialist
U.S. President Appointed Commissioner Administrative Assistant (Intern)
