labor and employee relations manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Adept at coaching managers to improve employee relations, increase understanding of legal requirements, policy implementation and developing best practices. Can effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.

Summary of Skills
  • HR Coaching & Consulting
  • Training and development design
  • Performance management strategies
  • Employee & Labor relations
  • Organizational development
  • Strong analytical and problem solving skills
  • Recruitment strategist
  • Workforce improvements
  • Employee retention
  • Excellent interpersonal skills
05/2022 to Current Labor and Employee Relations Manager Divisions, Inc. | Pittsburgh, PA,
  • Counsel/coach/train 350 management staff on organizational policies, procedures, and best practices.
  • Provide expertise on related HR functions specific to operational need.
  • Develop and execute pertinent trainings for managers quarterly.
  • Recognize areas of improvement, develop solutions and implement.
  • Foster effective relationships with business leaders and organization stakeholders as well as HR business partners, HR teams and legal officers.
  • Develop, interpret, and administer human resource policies and procedures.
  • Interpret collective bargaining unit contract and advise management staff on addressing operational requirements within contract parameters
  • Provide coaching and guidance to managers to address behavior or performance concerns in alignment with organizational process and best practices
  • Develop effective working relationship with union organizers
  • Conduct thorough investigations of employee concerns including complaints of discrimination and/or harassment and propose objective recommendations and resolution
  • Conduct employee and labor grievance hearings and provide objective determination
05/2016 to 05/2022 Human Resources Manager Corvel | Nottingham, MD,
  • Developed and implemented HR strategies and initiatives aligned with overall business strategies.
  • Monitored overall HR strategies, systems, and procedures across the affiliation sector and developed as needed.
  • Managed recruitment and selection process.
  • Established and maintained the onboarding process inclusive of benefit packet & probation evaluation tools to support new employees in their role reducing onboarding timeline by 80%.
  • Maintained affiliation mission through training, development, engagement, and motivation increasing morale by 25%.
  • Provided interpretation of labor contracts to managers, employees, and other HR staff as it applies to the affiliation workforce as well as individual situations.
  • Consulted with over 15 managers and over 500 employees on sensitive labor and employee relations matters, grievances, performance issues and disciplinary actions.
  • Ensured legal compliance by monitoring and implementing applicable human resource policies and federal and state requirements, conducting investigations, and maintaining records.
  • Facilitated on-going communication and working relationships with employee representative organizations including coordination of joint labor-management committees.
  • Effectively facilitated cohesive relationships and cultures between NYU and H+H facilities.
  • Developed
  • Researched and analyzed competitive compensation practices in the job market.
  • Collectively developed job descriptions to accurately describe job functions.
  • Coordinated immigration process for visa applications to support mobility requests for domestic and international long and short-term assignments.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
05/2010 to 05/2016 Administrative Supervisor Montefiore Medical Group | City, STATE,
  • Direct oversight for day-to-day administrative operations and human resources.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Expected in 12/2022 to to Master of Science | Executive Coaching & Organizational Consulting New York University, New York, NY GPA:
  • Honoree of Flag Bearer
  • 3.93 GPA
Expected in 05/2016 to to Bachelor of Science | Business Administration And Management Monroe College, The Bronx, NY GPA:

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Resume Overview

School Attended

  • New York University
  • Monroe College

Job Titles Held:

  • Labor and Employee Relations Manager
  • Human Resources Manager
  • Administrative Supervisor


  • Master of Science
  • Bachelor of Science

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