Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Diligent problem-solver with resourceful approach to challenges and organized style. Leverages radiology and lab expertise to manage job functions. Excellent communicator with focus on results.

  • 2022 Kelly SETT Kudos Awards
  • 2020 Kelly OCG Kudos Spotlight Award
  • 2019 Kelly OCG Kudos Awards
  • 2019 Medical Squadron Top Supervisor of the Quarter
  • New Staff Training
  • Departmental Operations Management
  • Team Collaboration
  • Spreadsheet Data Tracking
  • Customer Satisfaction
  • Lab Operations
  • Safety Guidelines
  • Infection Control
  • File and Recordkeeping
  • Attention to Detail
  • Customer Service Standards
  • Compiling Information
  • Data Reports
  • Office Procedures
  • Work Planning and Prioritization
Work History
07/2017 to Current Lab Supervisor Ascension (System Office) | La Grange Park, IL,
  • Developed and maintained monthly/yearly Kelly lab staff statistical reports for leadership team.
  • Scheduled monthly one on one meetings with team members along with follow up discussions when needed or requested.
  • Provided employee mentoring, with occasional correction, regarding difficult customer or partner.
  • Managed personnel and partner relationships sometimes requiring flying on-site to communicate in person to strengthen those relationships.
  • Performed annual employee reviews with follow-up meetings.
  • Involved in prospective employee interviewing, follow-up onboarding, and new lab employee guide creation.
  • Collaborated with customers and team members to gather equipment, instrumentation, tissue, personnel, and supplies to integrate all pieces for successful course implementation.
  • Established grant cost worksheet for Acclarent Educational Grants for annual product request value up to $300K for approved Resident and Fellow training courses.
  • Coordinated multiple Acclarent grant leadership meetings to address shortfall in capital equipment outlays for Educational Grants and its application in requesting process for 10-20 yearly grant courses.
  • Approved PTO, timecard and expenses along with partner lab metrics gathering.
  • Cooperated with staff to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Maintained documentation on tasks performed in lab on as required basis.
  • Quickly learned new lab skills to include dissection, robotics, and navigation and applied them to courses improving efficiency and productivity.
  • Created radiation lab safety documentation for Kelly SETT staff that closely aligns with ARRT and Johnson & Johnson aligned standards.
  • Tracked specimen delivery and pick-up, lab preparation and short-term storage, CT (when required), along with appropriate GoLIMS database inventory gathering.
05/2007 to 03/2020 Superintendent Hospital Services American Axle & Manufacturing | Three Rivers, MI,
  • Managed 35 plus individuals working in multiple disciplines to include: Radiology, Pharmacy, Dietary, Physical Therapy, Optometry, Dental, and Lab; broken down into four departments with four Supervisors with assistants.
  • Oversaw delegation of training and deployments of personnel to multiple locations annually, in groups up to 25, to hospital facilities, austere conditions, and international combat locations.
  • Guided careers for up to 140 service members as their enlistments ended, to include options to retrain into another chosen career or unit; release from service; or retirement.
  • Responsible for EPR (Enlisted Performance Reports) for members on every two-year basis.
  • Engaged supervisors with semi-annual performance feedback reports of personnel to see how each member is doing.
  • Directed mass-casualty training exercise to include multi-service groups, multi-units on base, and over 150 personnel in preparing for possibility of medical emergency of mass-casualty occurrence.
  • Assisted in setup of 25 plus bed field hospital capable of handling between 3,000-5,000 patients for mix of 25 surgical and medical inpatients.
  • Scheduled personnel work shifts for day, evening, night, weekend, and swing, to facilitate proper function of hospital setting.
08/2016 to 07/2017 Clinical Field Assurance Specialist Endologix | City, STATE,
  • Superintended review, analysis, and summation of medical records and images (e.g., CT, MRI, angiography) provided in conjunction with customer complaints, for inclusion into investigation reports for primarily non-escalated case events leading to less than 2% device failure rate.
  • Acknowledgement and confirmation of reported and unreported failure modes, as observed in medical records or imaging studies.
  • Utilized department mapping software to document expected clinical results.
  • Facilitated Adjudication process, as needed to include report writing and meeting preparation.
  • Engaged in decision making, development, and/or review process related to Medical Device Reporting (MDR) and/or Vigilance or other international reporting.
  • Collaborated with Patient Safety Director as subject matter expert for radiology as needed or as requested.
  • Supported regulatory body interface related to inquiries associated with adverse event reporting.
  • Provided clinical and technical interface of other Field Assurance department employees.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems.
08/2007 to 08/2016 IT Support Specialist Berkshire Hathaway HomeServices | City, STATE,
  • Managed 10 office networks to include 20 Cisco WAP, 42 Cisco 2900 Series Switches and 10 Cisco 2900 Series Routers.
  • Facilitated backup of local servers and off-site tape storage solution.
  • Implemented office moves involving seven sites including transfer of servers offsite, reconfiguring tech closets and mapping network structure.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Administered technological diagnosis and management of over 40 office staff and 700 agents’ computers to include software, hardware, and printing
  • Resolved escalated issues by serving as subject matter expert on wide ranging issues.
  • Created help desk tickets, troubleshot, and resolved desktop issues across multiple platforms to include both Windows and Apple computer systems.
  • Prepared new computers according to internal policies on standardized software and security deployments.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Translated complex technical issues into digestible language for non-technical users.
Expected in 12/2015 Bachelor of Science | Radiologic Sciences Northwestern State University of Louisiana, Natchitoches, LA GPA:

American Association of Radiologic Technologists

California Association of Radiologic Technologists

American Society of Radiologic Technologists



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School Attended

  • Northwestern State University of Louisiana

Job Titles Held:

  • Lab Supervisor
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  • Bachelor of Science

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