Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

To leverage my 5+ years of client-facing experience, ease of understanding of how to use technology, public speaking and teaching skills into a job where I can bring other people to appreciate and use technology for their own business/personal development.


Fluent in Spanish: Speaking, writing, and reading.

Teaching and training experience.

Ability to work with Windows & Mac OS X.

Experience using CRM tools: Zendesk and Salesforce.

L2 Technical Support Engineer, 09/2015 - Current
Franklin County Public Schools Frankfort, KY,
  • On top of completing L1 Technical Support Engineer tasks, perform the following:
  • Accountable for escalations and ensuring requests are handled in a timely manner.
  • Ensure timely communication to our customers on important issues.
  • Mentor Level 1s to gain better understanding of our products, business procedures, as well as professional development.
  • Assist in the translation of articles to Spanish and identify new training material that needs to be created.
L1 Technical Support Engineer, 02/2014 - 09/2015
Taulia Inc City, STATE,
  • Assist in providing first level support for Taulia's SaaS Dynamic Discounting solutions.
  • Work closely with Fortune 500 companies and their suppliers in a professional and friendly way, always striving to provide excellent customer service.
  • Effectively assist customers and gather relevant data to be able to perform a detailed investigation to identify the root cause of a problem.
English Teacher, 07/2013 - 08/2013
Colegio Piave City, STATE,
  • Taught English at a private pre-school in classrooms of about 15-20 kids.
  • Developed lesson plans and fun learning activities for the children.
  • Temporary as I was covering a maternity leave.
English and Spanish Customer Service Representative, 07/2012 - 06/2013
Conservice City, STATE,
  • Assisted our client's renters by helping them understand their utility bills.
  • Received 96% or higher in call- quality scores monthly.
  • Answered about 70 calls a day and took about 40 payments daily.
Latino Finance Assistant/Translator research assistant, 2008 - 06/2012
Cache County USU Extension City, STATE,
  • Handled event logistics including: travel, food arrangements, event set-up, and publicity for finance and relationship strengthening workshops for the Latino community.
  • Taught relationship and finance classes.
  • Cultivated relationships with grade schools and high schools in Cache Valley as well as professors from Utah State University to support us with the location of the event, publicity or by being teachers in our classes.
  • Translated a financial binder into Spanish for USU Extension.
Interviewer and Research Assistant, 2009 - 06/2012
Utah State University City, STATE,
  • Interviewed couples that participated in step-family courses.
  • Entered interviews and survey data into SPSS (Statistics Software).
  • Translated 'Strong Latino Couple Relationships' activity book for Dr.Linda Skogrand.
Presenter and Financial Counselor Intern, 2011 - 04/2011
Family Life Center At USU City, STATE,
  • Gave financial assessment and workshops to couples or individuals interested in purchasing their own home, filing for bankruptcy or foreclosing on a home.
Bachelor of Arts: Family, Consumer and Human Development Family Finance, Expected in 2011
Utah State University - Logan, UT
GPA: GPA: 3.3

Family, Consumer and Human Development Family Finance GPA: 3.3

Fluent in English & Spanish: reading, speaking and writing.

Enjoy playing any sport, because I love playing games and I am a highly competitive person. An interesting fact is that I was President, Vice-president, Secretary, and Captain (in different occasions) of Utah State University Women's Rugby while attending college.

Enjoy playing the drums along to music and enjoy spending my free time outside no matter the weather. I also enjoy traveling and one of my favorite trips was going to Germany in 2010 to study the language and culture there.

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  • Utah State University

Job Titles Held:

  • L2 Technical Support Engineer
  • L1 Technical Support Engineer
  • English Teacher
  • English and Spanish Customer Service Representative
  • Latino Finance Assistant/Translator research assistant
  • Interviewer and Research Assistant
  • Presenter and Financial Counselor Intern


  • Bachelor of Arts

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