May 2019-April 2020Kitting and Assembly Team Lead | Drive Fulfillment | Lehi, Utah
Kept work areas clean, organized and safe to promote efficiency and team safety.
Safely and effectively completed instructing, preparing, creating, improving procedures, quality inspections, for product assembly lines.
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
Implemented organization programs for determined tasks, achieving better results.
Reviewed finished goods components quality to assess conformance with tolerances and remove unacceptable products.
Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging all products.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Held meetings with employees to evaluate performance and make plans for improvement.
Cultivated productive and safe atmosphere while supervising team of 35 employees.
Operated forklifts and pallet jacks equipment to move heavy loads and maintain production levels.
Safely operated shrink-wrap machine to prepare finished goods for inspections and packaging.
Assembled products and components using variety of equipment, including shrink-wrap, linx printer, bands, making proactive adjustments to settings to produce work within tight tolerances.
Distributed individual assignments to team members and monitored progress against production timetables.
Analyzed blueprints and work orders to understand specifications and complete accurate assembly of all type of products.
Prepared more than 2 shipments per day with over 17000 completed products.
Optimized safety and productivity by regularly cleaning and organizing work zones.
Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
Worked 4 different stations each 2 hours to provide optimal coverage and meet production goals.
Operated all machinery safely to reduce workplace accidents.
Took on additional job duties, including receiving items, cycle counting, inventory adjustments, order picker, label printing and shrink wrap machine technical during unexpected backlog, resulting in meeting project target date.
Continuously checked finished products for quality assurance according to strict guidelines.
Mentored new employees by relaying information on company procedures, safety requirements and assignments and delivered constructive criticism upon completion of job tasks.
Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Mentored junior team members on protocols and procedures of each station to maximize contributions.
Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Planned production schedules for minutes/hours/days/weeks/months, taking employee production rates, company needs and seasonal changes into account.
Provided management with reports and efficiency information through up-to-date daily logs and detailed production reports.
Reviewed project specifications and drawings prior to assembling all the finished good components to better understand assignments and expected deadlines.
Quickly adapted plans and adjusted any type of equipment to maintain high standards of functionality and safety.
Performed minor maintenance on shrink-wrap machine, linx printer and band equipment to keep tools operational and detailed all repair work in reports for the Manager.
October 2018-April 2019Customer Service Agent | ATENTO | Bucaramanga, Santander
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Recommended products to customers and suggested other options if preferred product was unavailable.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Educated customers how to use company systems, complete forms and obtain desired services.
Adapted to new applications and maintained knowledge of current technologies.
Contributed to company achieving and holding industry-leading customer service ratings.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Delivered superior client services, fostering strong rapport, retention and satisfaction.
Assisted call-in customers with questions and orders.
Compiled customer feedback and recommended service delivery improvements to management.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
March 2018-October 2018Customer Service Cashier | VELEZ | Bucaramanga, Santander
Handled approximately 500 daily credit and cash transactions for customers with accuracy and speed.
Educated customers on promotions to enhance sales.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Monitored self-checkout systems and provided assistance or intervention where required.
Requested official identification for any alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Used POS system to enter orders, process payments, and issue receipts.
Learned waiter position and provided backup at key times.
February 2018Associate of Science: Law Universidad Catolica Del Tachira, San Cristobal, Venezuela