Talented Kitchen Manager successfully manages inventory, leads teams and handles food. Trains and supervises kitchen personnel on proper cooking techniques. Schedules preventive maintenance and repairs to maintain kitchen equipment in good working condition. I am looking to grown within a company who shares my passion for bringing culture and love to every plate.
Skills
Portioning understanding
Diverse beverage knowledge
Recruitment and hiring
Purchasing
Training
Budgeting
Labor control
Serv safe Gold Seal
Maintence of all kitchen equipment
Scheduling
P&L Reviews and Plans
Experience
03/2019 to Current
Kitchen ManagerKitchen United – Frisco, TX,
Motivated kitchen staff by establishing goals to increase productivity and quality.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Trained employees on cooking techniques, safety standards and performance strategies.
Detailed hands-on requirements for performing preventive maintenance and repairs to ice machines and flat tops, broiler, fryers, and all other kitchen equipment.
Oversaw meal preparation and monitored food handling to encourage safety.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Received, organized and rotated paper goods and food ingredients.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Priced and ordered food products, kitchen equipment and food service supplies.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Reduced food waste under 1% by overseeing and planning ingredients, anticipated customers and popularity of items.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Controlled portion sizes and garnishing for optimal cost controls.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
12/2015 to 03/2018
Key ManagerGopuff – Cramerton, NC,
Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
Assisted customers with locating and securing desired products.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Automated office operations to manage client correspondence, record tracking and data communications.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Trained 20 employees on best practices and protocol while managing teams to maintain optimal productivity.
Planned and executed successful corporate meetings, lunches and special events for groups of up to 250.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Organized and maintained documents, files and records.
Ordered office equipment and supplies after researching vendors and obtaining quotes.
04/2007 to 04/2014
Bar ManagerCedar Fair Entertainment Company – Mason, OH,
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
Worked with management to plan and implement special events to boost customer numbers and profits.
Monitored patrons to keep alcohol consumption at designated levels.
Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
12/1999 to 12/2001
General ManagerFray Fitness – Memphis, TN,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Forecasted sales, allocated resources and managed labor to improve productivity metrics.
Coached and developed internal candidates for promotion to general management.
Trained, managed and motivated employees to promote professional skill development.
Designed sales and service strategies to improve revenue and retention.
Education and Training
Expected in 05/1993
High School Diploma: Lake Arthur High - Lake Arthur, LA, GPA:
Expected in
: Performing Arts University Of Louisiana - Lafayette, La., GPA:
Expected in 05/2007
Associate of Science: Accounting Louisiana Tech - New Iberia, LA, GPA:
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