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Kitchen Manager Resume Example

Resume Score: 80%

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KITCHEN MANAGER
Professional Summary

Hardworking customer service rep bringing 10+ years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for all customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Proficient dispatcher with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Organized Call Center Agent offering 6-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Successful at quickly de-escalating conflicts, satisfying customers and promoting loyalty. Persuasive and diplomatic communicator with excellent relationship-building, multitasking and problem-solving abilities.

Knowledgeable Call Center Representative with experience assisting incoming calls from customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Skills
  • Competent with Microsoft Word
  • Very proficient with a computer
  • Team Leadership
  • Order Accuracy
  • Cleanliness
  • Scheduling
  • Staff Management

  • Call Center Experience
  • Type 100 WPM
  • Conflict Resolution
  • Recipes and menu planning
  • Safe food handling
  • Performance improvement
  • Verbal and written communication
Work History
Kitchen Manager, 06/2015 to 10/2018
Harbor View Grille – Bucksport , Maine
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
Shift Leader, 09/2012 to 05/2015
McDonald's – Bucksport , Maine
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Alerted customers to upcoming sales events and promotions.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
Dispatcher, 11/2007 to 09/2012
Microdyne Technologies – Orono, ME
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Responded to over 50 daily caller requests with information about assistance and timeframes.
  • Sent out repair technicians drivers to assist in home repairs based on locations, needs and worker availability.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Worked with all customers to understand needs and provide emergency home warranty service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled 15 calls per an hour to address customer inquiries and concerns.
  • Took incoming emergency calls, and assisted customers in placing a claim as well as finding the right technician for the job
Education
Diploma: Diploma , 05/2008
Bangor High School - Bangor, ME
Culinary Arts Certification : Culinary Arts, 05/2007
United Technologies Center - Bangor, Me
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Harbor View Grille
  • McDonald's
  • Microdyne Technologies

School Attended

  • Bangor High School
  • United Technologies Center

Job Titles Held:

  • Kitchen Manager
  • Shift Leader
  • Dispatcher

Degrees

  • Diploma : , 05/2008
    Culinary Arts Certification : Culinary Arts , 05/2007

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