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Kitchen Manager Resume Example

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KITCHEN MANAGER
Summary

I have 16+ years experience with customer service. I have worked on docs, floor sales, food service, front desk at a salon and management. Bottom line to all is I strive to make the customers happy no matter what position I am doing. I am a quick learner and adapt to change well, I am a people person and have great customer service skills. Any position that I have worked required me to multitask, and take notes. I am capable of anything I set my mind too.

Skills
  • Client inquiry management
  • Dietary restriction management
  • Customer satisfaction and retention
  • Catering marketing
Experience
Kitchen ManagerDepartment Of Defense | Pineville , LA | Jun 2019-Current
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Food Delivery DriverFamily Ymca Of Greater Augusta | Thomson , GA | Mar 2019-Current
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Contacted customers prior to delivery to coordinate delivery times.
General ManagerPatterson Companies | Valley City , ND | Jun 2016-Mar 2019
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Motivated and led team members to work together to achieve targets.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Consistently complied with company policies and government regulations.
  • Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Set sales budget for all prime costs, loss of goods and controllables to improve cash flow.
Catering CoordinatorMarriott International | Covington , KY | Apr 2015-Jun 2016
  • Increased clientele by networking with local businesses and venues.
  • Executed follow-ups with event staff to confirm scheduling and logistics.
  • Developed event quotes and proposals and met with clients to negotiate.
  • Maintained meticulous records to ensure accuracy and quality at each event.
  • Maintained close communication with clients to mitigate service issues.
  • Recommended money-saving strategies for events.
  • Fulfilled special order requests, including special occasion cakes and party platters.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Completed [Task] to maintain safe and secure work area.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Checked menus to verify current selection availability and cleanliness.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Offered product samples, answered questions and suggested products.
  • Sliced, served and packaged specialty meats, salads and cheeses.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Checked out customers and bagged items quickly.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Executed cash transactions quickly and accurately.
  • Stocked, priced, front-faced and rotated merchandise.
  • Devised unique events and special promotions, including [Type] event to drive sales.
Education and Training
AutomotiveFront Range Community College | City, State
Criminal JusticeFront Range Community College | City, State
High School DiplomaHigh Plains Community High School | Jun 2002
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Front Range Community College
  • High Plains Community High School

Job Titles Held:

  • Kitchen Manager
  • Food Delivery Driver
  • General Manager
  • Catering Coordinator

Degrees

  • Automotive
    Criminal Justice
    High School Diploma

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