Kitchen Manager Resume Example Department Of Defense

KITCHEN MANAGER

Summary

I have 16+ years experience with customer service. I have worked on docs, floor sales, food service, front desk at a salon and management. Bottom line to all is I strive to make the customers happy no matter what position I am doing. I am a quick learner and adapt to change well, I am a people person and have great customer service skills. Any position that I have worked required me to multitask, and take notes. I am capable of anything I set my mind too.

Skills

Client inquiry management
Dietary restriction management

Customer satisfaction and retention
Catering marketing

Experience

Kitchen ManagerDepartment Of Defense | Pineville , LA | Jun 2019-Current

Trained employees on correct cooking techniques, safety standards and performance strategies.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.

Food Delivery DriverFamily Ymca Of Greater Augusta | Thomson , GA | Mar 2019-Current

Obtained signatures needed to complete and process all paperwork efficiently.
Contacted customers prior to delivery to coordinate delivery times.

General ManagerPatterson Companies | Valley City , ND | Jun 2016-Mar 2019

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Encouraged, trained and disciplined employees to maximize performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Motivated and led team members to work together to achieve targets.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Consistently complied with company policies and government regulations.
Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Set sales budget for all prime costs, loss of goods and controllables to improve cash flow.

Catering CoordinatorMarriott International | Covington , KY | Apr 2015-Jun 2016

Increased clientele by networking with local businesses and venues.
Executed follow-ups with event staff to confirm scheduling and logistics.
Developed event quotes and proposals and met with clients to negotiate.
Maintained meticulous records to ensure accuracy and quality at each event.
Maintained close communication with clients to mitigate service issues.
Recommended money-saving strategies for events.
Fulfilled special order requests, including special occasion cakes and party platters.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Completed [Task] to maintain safe and secure work area.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Checked menus to verify current selection availability and cleanliness.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Offered product samples, answered questions and suggested products.
Sliced, served and packaged specialty meats, salads and cheeses.
Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed customer service by training staff, overseeing operations and resolving issues quickly.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Checked out customers and bagged items quickly.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Executed cash transactions quickly and accurately.
Stocked, priced, front-faced and rotated merchandise.
Devised unique events and special promotions, including [Type] event to drive sales.

Education and Training

AutomotiveFront Range Community College | City, State

Criminal JusticeFront Range Community College | City, State

High School DiplomaHigh Plains Community High School | Jun 2002

Resume Overview

School Attended

Front Range Community College
High Plains Community High School

Job Titles Held:

Kitchen Manager
Food Delivery Driver
General Manager
Catering Coordinator

Degrees

Automotive
Criminal Justice
High School Diploma

Kitchen Manager Resume Example

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