Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Hazardous chemical handling
  • High efficiency
  • Kitchen station support
  • Sanitizing protocols
  • Time management
  • Equipment operation
  • Health code requirements
  • Cleaning procedures
  • Business operations
  • Team management
  • Project organization
  • Problem resolution
  • Supervision
  • Relationship development
  • Planning and coordination
  • Inventory management
  • Organization
  • Shrinkage prevention
  • Setting production goals
  • Merchandising skills
  • Assignment delegating
  • Seasonal displays
  • Coordinating schedules
  • Leadership development
  • Customer outreach
  • Store growth planning
  • Team building
  • Customer service
04/2018 to 04/2019 Kitchen Lead Fat Cats | Mesa, AZ,
  • Mentored and developed managers in training and hourly team members, creating harmonious working environment.
  • Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
  • Oversaw food production for quality and consistency with house standards.
  • Adjusted prep sheet as needed for proper production on each shift, communicating any adjustments to upper management.
  • Performed all opening and closing kitchen supervisory tasks with proficient adherence to checklists.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
10/2016 to 04/2018 Server Stafford Healthcare | Des Moines, WA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
11/2006 to 10/2016 Fresh Food Manager Love's Travel Stops & Country Stores, Inc. | Midlothian, TX,
  • Performed cycle counts and monthly inventory audits.
  • Established and managed objectives for team production and customer service.
  • Hired and trained team members to carry out department tasks.
  • Followed all food safety and health code standards.
  • Kept inventory purchases in line with demand to minimize loss.
  • Calibrated products to match design and operational specifications.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Completed daily inspection rounds covering all facility equipment and machinery.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Hired, trained, supervised and motivated team of 30+ retail professionals to provide knowledgeable and fast service to every guest.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Guided and supported 30+ staff members to consistently achieve team and personal goals.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Delegated tasks to employees based upon individual strengths and experience in frozen, dairy, meat, produce, bakery, and deli departments.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Education and Training
Expected in GED | Tates Creek High School, Lexington, KY GPA:

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School Attended

  • Tates Creek High School

Job Titles Held:

  • Kitchen Lead
  • Server
  • Fresh Food Manager


  • GED

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