Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Hazardous chemical handling
High efficiency
Kitchen station support
Sanitizing protocols
Time management
Equipment operation
Health code requirements
Cleaning procedures
Business operations
Team management
Project organization
Problem resolution
Supervision
Relationship development
Planning and coordination
Inventory management
Organization
Shrinkage prevention
Setting production goals
Merchandising skills
Assignment delegating
Seasonal displays
Coordinating schedules
Leadership development
Customer outreach
Store growth planning
Team building
Customer service
Experience
04/2018 to 04/2019Kitchen LeadFat Cats | Mesa, AZ,
Mentored and developed managers in training and hourly team members, creating harmonious working environment.
Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
Oversaw food production for quality and consistency with house standards.
Adjusted prep sheet as needed for proper production on each shift, communicating any adjustments to upper management.
Performed all opening and closing kitchen supervisory tasks with proficient adherence to checklists.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Maintained clean and well-organized kitchen areas to promote efficiency.
10/2016 to 04/2018ServerStafford Healthcare | Des Moines, WA,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Calculated charges, issued table checks and collected payments from customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Greeted newly seated guests quickly and efficiently.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
11/2006 to 10/2016Fresh Food ManagerLove's Travel Stops & Country Stores, Inc. | Midlothian, TX,
Performed cycle counts and monthly inventory audits.
Established and managed objectives for team production and customer service.
Hired and trained team members to carry out department tasks.
Followed all food safety and health code standards.
Kept inventory purchases in line with demand to minimize loss.
Calibrated products to match design and operational specifications.
Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Completed daily inspection rounds covering all facility equipment and machinery.
Delegated tasks to specific employees based on individual knowledge and strengths.
Hired, trained, supervised and motivated team of 30+ retail professionals to provide knowledgeable and fast service to every guest.
Organized and updated schedules to optimize coverage for expected customer demands.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Guided and supported 30+ staff members to consistently achieve team and personal goals.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Delegated tasks to employees based upon individual strengths and experience in frozen, dairy, meat, produce, bakery, and deli departments.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Taught staff how to handle difficult situations with calm and professionalism.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Education and Training
Expected in GED | Tates Creek High School, Lexington, KYGPA:
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