Kitchen Lead Resume Example
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KITCHEN LEAD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
Company NameApril 2018 to April 2019Kitchen Lead
City, State
City, State
- Mentored and developed managers in training and hourly team members, creating harmonious working environment.
- Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
- Oversaw food production for quality and consistency with house standards.
- Adjusted prep sheet as needed for proper production on each shift, communicating any adjustments to upper management.
- Performed all opening and closing kitchen supervisory tasks with proficient adherence to checklists.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
- Maintained clean and well-organized kitchen areas to promote efficiency.
Company NameOctober 2016 to April 2018Server
City, State
City, State
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Calculated charges, issued table checks and collected payments from customers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Greeted newly seated guests quickly and efficiently.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Company NameNovember 2006 to October 2016Fresh Food Manager
City, State
City, State
- Performed cycle counts and monthly inventory audits.
- Established and managed objectives for team production and customer service.
- Hired and trained team members to carry out department tasks.
- Followed all food safety and health code standards.
- Kept inventory purchases in line with demand to minimize loss.
- Calibrated products to match design and operational specifications.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Completed daily inspection rounds covering all facility equipment and machinery.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Hired, trained, supervised and motivated team of 30+ retail professionals to provide knowledgeable and fast service to every guest.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Guided and supported 30+ staff members to consistently achieve team and personal goals.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Delegated tasks to employees based upon individual strengths and experience in frozen, dairy, meat, produce, bakery, and deli departments.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Taught staff how to handle difficult situations with calm and professionalism.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Education and Training
Tates Creek High SchoolGEDCity, State
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Resume Overview
School Attended
- Tates Creek High School
Job Titles Held:
- Kitchen Lead
- Server
- Fresh Food Manager
Degrees
- GED
