kitchen director resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Effectively manage personnel and business operations to handle demanding [Area of expertise] needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

  • Cost controls
  • Conflict resolution
  • Recruitment
  • Strategic Planning
  • Kitchen equipment operation and maintenance
  • Safe food handling
  • Workflow planning
  • Scheduling
  • Kitchen staff coordination
  • Cleanliness
  • Budgeting
  • Recipes and menu planning
  • Team building
  • Regulatory Compliance
  • Problem resolution
  • Budgets
  • Process improvement
  • Relationship development
  • Team management
  • Customer service
  • First Aid/CPR
  • Communications
  • Supervision
  • Business operations
  • Project organization
  • Operational improvement
  • Organization
Work History
09/2018 to 12/2020
Kitchen Director Chick-Fil-A Allen, TX,
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Recruited top-notch employees for kitchen and [crew members] positions.
  • Managed employees throughout preparation and service of meals per day.
  • Limited portion sizes and used garnishes to control food costs.
  • Coordinated and organized all restaurant inventory.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Motivated staff to perform at peak efficiency and quality.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each shift.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 11% food waste reduction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
08/2013 to 07/2017
Assistant Store Manager Comcast Brighton, CO,
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Communicated issues and challenges to and corporate leadership, providing possible solutions.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
08/2016 to 04/2017
Server /Bartender Shift Manager Murky Waters Blues And Bbq City, STATE,
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Managed food resources, memorized orders and coordinated service in 63- table restaurant.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by % on average.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset30tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
Expected in
Associate of Arts: Music Technology
Mgccc Perkinston Campass - Wiggins, MS,
Expected in 05/1998
High School Diploma:
Gulfport High School - Gulfport, MS

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Resume Overview

School Attended

  • Mgccc Perkinston Campass
  • Gulfport High School

Job Titles Held:

  • Kitchen Director
  • Assistant Store Manager
  • Server /Bartender Shift Manager


  • Associate of Arts
  • High School Diploma

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