LiveCareer-Resume

keyholder supervisor resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills

-Exceptional interpersonal and communication skills

-Proficient in Microsoft office and comparable technology

-Ability to quickly and effectively diffuse high-stress situations

-Excel at working as part of a team to achieve common workplace goals

-Aptitude for problem solving and critical thinking

-Flexible and adaptable to every situation

Work History
Keyholder Supervisor , 10/2018 - 01/2022
Bobby Hotel Nashville, TN,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Interviewed, hired and trained new employees for production positions.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Worked with management team to implement proper division of responsibilities.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Barista/Barista Trainer, 06/2016 - 12/2018
Starbucks City, STATE,
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Handled cash and processed payments accurately to avoid errors.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Created original artwork for specials board display daily.
Cafe Server, 03/2016 - 06/2016
Barnes & Noble City, STATE,
  • Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
  • Operated cash registers to process cash, credit and debit transactions.
  • Delivered food to guest tables with timeliness and efficiency.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Maintained clean and organized appearance for restaurant areas to attract and retain customers.
  • Managed multiple tasks in high-volume environment.
  • Demonstrated knowledge and applied proper food handling standards.
  • Addressed guest complaints and resolved issues to promote satisfaction.
Sales Team Memeber , 09/2015 - 01/2016
Teavana City, STATE,
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated production machinery safely to reduce workplace accidents.
  • Operated register to process payments and collect cash payment for order totals.
  • Participated in cross-functional team-building activities.
  • Created appealing displays for routine arrangements and special promotions.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Resolved issues quickly to maintain productivity goals.
  • Maintained productive, efficient approach to all tasks.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
Education
Bachelor of Arts: Art History, Expected in 05/2022
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Nazareth College of Rochester - Rochester, NY
GPA:
Status -
  • GPA: 3.9
High School Diploma: , Expected in 06/2015
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Fairport Senior High School - Fairport, NY
GPA:
Status -

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Resume Overview

School Attended

  • Nazareth College of Rochester
  • Fairport Senior High School

Job Titles Held:

  • Keyholder Supervisor
  • Barista/Barista Trainer
  • Cafe Server
  • Sales Team Memeber

Degrees

  • Bachelor of Arts
  • High School Diploma

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