key account representative ugg resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Dependable and detail-oriented professional bringing nine years of customer service experience. Self-starter and effective team leader skilled at unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Offering diversified competencies, including office management, administrative support, and Microsoft Office proficiency.

  • Data entry
  • Quickbooks
  • Hubsoft
  • Excel
  • Deckers Order Entry (DOE) System
  • Oracle
  • Time management ability
  • Detail-oriented
  • Customer service orientation
  • Bilingual in English and Turkish.
09/2018 to Current
Key Account Representative, Ugg Cresco Labs Worcester, MA,
  • Playing an integral role in managing the order books for high volume accounts such as Nordstrom.
  • Analyzing client data to provide customer relationship management.
  • Able to multi-task, prioritize, and manage time efficiently.
  • Work efficiently with lead and management to predict and detect obstacles to carry out the sincerity of order book .
  • Assist other departments, and customer experience representatives on projects.
  • Proficient in Microsoft Office Applications, DOE, Oracle, Excel, and Hubsoft.
  • Managing Nordstrom bulks.
  • Answer inbound calls from consumers as well as answering emails and chats.
  • Adhering to policies regarding modification, cancellation, or return of any order in an effort to maximize profitability of the company.
  • Advanced product knowledge through required perpetual training and self-motivated training.
  • Responsible for supporting the development of sales representative, and associates through order book efficiency, projects, coaching and developing new hires, and on site training when necessary.
  • Key interface between the customer and all relevant divisions.
  • Positive attitude, strong account management, and relationship building skills.
  • Highly self-motivated, flexible, and great problem solving skills.
03/2018 to 09/2018
Territory Representative, Ugg Deckers Outdoor Corp City, STATE,
  • Ability to multi-task in a fast paced environment, and managed high volume territories such as New York, California, North Carolina, Oregon, Virginia, and more.
  • Team Player: assisted and managed an additional six to nine sales representatives territories for a duration of three to four months.
  • Worked closely with sales representatives, credit, buyers, warehouse, and management to ensure efficiency and sincerity of order book is carried out.
  • Adhering to policies regarding modification, cancellation, or return of any order in an effort to maximize profitability of the company.
  • Proficient in Microsoft Office Applications, DOE, Oracle, Excel, and Hubsoft.
  • Develop, coach, train, and supervised associates on Deckers and Ugg brand knowledge.
  • Excellent verbal and written communication skills.
  • Highly motivated, and team player with great problem solving abilities.
11/2017 to 03/2018
Customer Care Representative Deckers Outdoor Corp City, STATE,
  • Respond to high volume of incoming calls and online inquiries regarding account issues, product questions, complaint handling, order tracking, and issue resolution.
  • Responsible for quickly familiarization with new client offerings to provide service for multiple product and brand accounts (Ugg, Teva, Sanuk, Hoka One One).
  • Consistently achieved #1, #2, or #3 rankings with company and/ or team queue resolution, dollars collected, and calls made month-over-month.
  • Honored with awards for monthly goal-surpassing performance.
  • Met or exceeded call center volume, sales, and customer satisfaction goals averaging at above a 90% satisfaction rate.
  • Consistently provided knowledgeable response to customer questions regarding products, order placement, and shipping using the following systems: DOMS, PRR, Newgistics, Demandware, Interceptas, and Oracle.
06/2016 to 07/2017
  • Oversee office management, customer relations, accounts payable/receivable, payroll, tax filing, hiring, and special project management utilizing the following systems: Basecamp, Harvest, Quickbooks, and Microsoft Office (Word, Excel, PowerPoint).
  • Main point of contact to achieve a positive and seamless outcome throughout the projects life cycle through consultation, design, estimates, or construction phase.
  • Assists with formatting information for internal and external distribution, data analysis, and marketing.
  • Entrusted to manage design contracts and sales approach with revisions resulting in design income increase with a minimum of 50% more in sales, and managed high-priority projects' contracts, also increasing in sales between 10-25%.
  • Technical skill in administrative support professional valued for multitasking strengths, organizational abilities, and diplomatic handling of confidential information.
  • Loyal and resourceful professional known for commitment to exceeding employer expectations.
  • Supported CPA in quarterly and annual reporting using Quickbooks.
  • Praised for keeping executive offices running smoothly.
  • Handled broad responsibilities; fielded an array of requests from internal/external customers; and thrived within small yet busy environment requiring the ability to prioritize and manage concurrent projects as well in charge of marketing using social media accounts on: Houzz, Instagram, Facebook, and LinkedIn.
  • Strong business and financial management skills.
  • Boost productivity, save costs, and improve processes for the company.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Conducted in-depth research into advertising options and PR strategies in order to design and optimize approaches.
  • Managed office inventory and placed new supply orders.
Education and Training
Expected in 2018 to to
Associate of Arts:
Collin County Community College District - Plano, TX

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Resume Overview

School Attended

  • Collin County Community College District

Job Titles Held:

  • Key Account Representative, Ugg
  • Territory Representative, Ugg
  • Customer Care Representative
  • Account Executive to CEO


  • Associate of Arts

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