Juvenile Detention Group Worker Resume Example
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JUVENILE DETENTION GROUP WORKER
Summary
Effective and adaptable team player with a stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Skills
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Experience
05/1998 to 06/2019
Juvenile Detention Group Worker Mvp Sports Clubs － Kentwood , MI
- Supervised up to 32 inmates daily, including during mealtime and recreational time
- Observed and recorded mental and physical health of each juvenile offender
- Completed incident reports when disorder or violence occurs
- Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities
- Taught juvenile offenders basic life skills such as Options to Anger and Thinking Error's
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
- Initiated crisis intervention by following official crisis communication plans and training
- Built relationships with defendants and offenders, assessing living conditions and case background information
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers
- Maintained organized offender records and documentation in compliance with department and legal standards
- Maintained surveillance of building and identified all officials and employees before authorizing entrance
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons
- Delivered accurate verbal and written reports
- Responded to calls in both routine and emergency situations
- Investigated all security and safety violations
- Followed all Policy and Procedures
- Maintained accurate and detailed logs of all events during each shift
- Noted and followed up on any unusual behavior
- Processed and logged accurate and detailed incident reports
- Responded quickly and effectively to all security violations and duress alarms
- Effectively dealt with angry, hostile, confused and out of control youth
- Communicated clearly and concisely, both orally and in writing
- Built and maintained professional relationships with all the youth in custody
06/1994 to 05/1998
Juvenile Detention On-Call Group Worker Skipworth Detention Facility － City , STATE
- Completed incident reports when disorder or violence occurs.
- Observed and recorded mental and physical health of each juvenile offender.
- Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
- Supervised up to 32 inmates daily, including during mealtime and recreational time.
- Taught juvenile offenders basic life skills such as Basic Hygiene Skills and Thinking Error's.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Initiated crisis intervention by following official crisis communication plans and training.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Maintained accurate and detailed logs of all events during each shift.
- Noted and followed up on any unusual behavior.
- Responded to calls in both routine and emergency situations.
- Unlocked rooms and suites for authorized contractors.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Investigated all security and safety violations.
- Monitored security camera system day and night to protect lives and property.
- Maintained surveillance of building and identified all officials and employees before authorizing entrance.
- Delivered accurate verbal and written reports to company personnel.
- Responded quickly and effectively to all security violations and duress alarms.
- Processed and logged accurate and detailed incident reports.
01/1992 to 05/1998
Assistant ManagerEmerald Isle Mobile Home Park － City , STATE
- Documented all space rent received from 98 tenants
- Deposited all checks and cash received
- Handled tenants complaints and came up with positive solutions with them
- Offered hands-on assistance to tenants
- Kept work areas clean, organized and safe
- Made reservations for tenants to reserve the recreational building
- Answered the telephone during business hours and returned all calls promptly
- General Book keeping duties
- Updated the Park's Rules and Regulations documents
- Met with potential new tenants to go over Rules and Regulations with them
- Ran background checks on potential new tenants
01/1992 to 06/1994
Lancome Beauty Advisor Meier N' Frank － City , STATE
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Processed payments and returns with accuracy and efficiency
- Checked for outdated items and removed them from inventory to eliminate illness and other risks
- Assisted customers by finding items quickly and with enthusiasm, boosting store satisfaction rate by 100%
- Opened and closed my cash register by balancing cash, checks and credit card purchases
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Delivered exemplary customer service and support by remaining poised in most stressful situations
Education and Training
12/1992
Bachelor of Science: Criminal JusticeWestern Oregon University － City, State
1989
Associate of Arts: General StudiesLane Community College － City, State
Certifications
- Certified Notary
- Certified in CPR/First Aide and Blood Born Pathogens
- Certified in Food Handling
- Certified in Mandatory Reporting
- Certified in Prison Rape Elimination Act
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Resume Overview
School Attended
- Western Oregon University
- Lane Community College
Job Titles Held:
- Juvenile Detention Group Worker
- Juvenile Detention On-Call Group Worker
- Assistant Manager
- Lancome Beauty Advisor
Degrees
- Bachelor of Science : Criminal Justice
Associate of Arts : General Studies
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