Juvenile Detention Group Worker Resume Example Lane County Youth Services

JUVENILE DETENTION GROUP WORKER

Summary

Effective and adaptable team player with a stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.

Skills

Detail Oriented
Team Player
Self Starter
Organized

Professional communication skills
Result Oriented
Caring and Honest
Prioritizes Work Load

Experience

05/1998 to 06/2019

Juvenile Detention Group Worker Lane County Youth Services － Eugene, OR

Supervised up to 32 inmates daily, including during mealtime and recreational time
Observed and recorded mental and physical health of each juvenile offender
Completed incident reports when disorder or violence occurs
Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities
Taught juvenile offenders basic life skills such as Options to Anger and Thinking Error's
Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
Initiated crisis intervention by following official crisis communication plans and training
Built relationships with defendants and offenders, assessing living conditions and case background information
Coordinated and worked closely with law enforcement, social service agencies and mental health providers
Maintained organized offender records and documentation in compliance with department and legal standards
Maintained surveillance of building and identified all officials and employees before authorizing entrance
Verified each individual's right to enter restricted areas and denied access to unauthorized persons
Delivered accurate verbal and written reports
Responded to calls in both routine and emergency situations
Investigated all security and safety violations
Followed all Policy and Procedures
Maintained accurate and detailed logs of all events during each shift
Noted and followed up on any unusual behavior
Processed and logged accurate and detailed incident reports
Responded quickly and effectively to all security violations and duress alarms
Effectively dealt with angry, hostile, confused and out of control youth
Communicated clearly and concisely, both orally and in writing
Built and maintained professional relationships with all the youth in custody

06/1994 to 05/1998

Juvenile Detention On-Call Group Worker Skipworth Detention Facility － Eugene, OR

Completed incident reports when disorder or violence occurs.
Observed and recorded mental and physical health of each juvenile offender.
Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
Supervised up to 32 inmates daily, including during mealtime and recreational time.
Taught juvenile offenders basic life skills such as Basic Hygiene Skills and Thinking Error's.
Built relationships with defendants and offenders, assessing living conditions and case background information.
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Initiated crisis intervention by following official crisis communication plans and training.
Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
Maintained organized offender records and documentation in compliance with department and legal standards.
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
Maintained accurate and detailed logs of all events during each shift.
Noted and followed up on any unusual behavior.
Responded to calls in both routine and emergency situations.
Unlocked rooms and suites for authorized contractors.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Investigated all security and safety violations.
Monitored security camera system day and night to protect lives and property.
Maintained surveillance of building and identified all officials and employees before authorizing entrance.
Delivered accurate verbal and written reports to company personnel.
Responded quickly and effectively to all security violations and duress alarms.
Processed and logged accurate and detailed incident reports.

01/1992 to 05/1998

Assistant ManagerEmerald Isle Mobile Home Park － Springfield , OR

Documented all space rent received from 98 tenants
Deposited all checks and cash received
Handled tenants complaints and came up with positive solutions with them
Offered hands-on assistance to tenants
Kept work areas clean, organized and safe
Made reservations for tenants to reserve the recreational building
Answered the telephone during business hours and returned all calls promptly
General Book keeping duties
Updated the Park's Rules and Regulations documents
Met with potential new tenants to go over Rules and Regulations with them
Ran background checks on potential new tenants

01/1992 to 06/1994

Lancome Beauty Advisor Meier N' Frank － Eugene, OR

Used consultative sales approach to understand customer needs and recommend relevant offerings
Stayed current on available products, store promotions and customer service policies to better assist with any need
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
Answered customer questions about products and services, helped locate merchandise and promoted key items
Processed payments and returns with accuracy and efficiency
Checked for outdated items and removed them from inventory to eliminate illness and other risks
Assisted customers by finding items quickly and with enthusiasm, boosting store satisfaction rate by 100%
Opened and closed my cash register by balancing cash, checks and credit card purchases
Helped customers sign up for loyalty programs and submitted completed paperwork
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Delivered exemplary customer service and support by remaining poised in most stressful situations

Education and Training

12/1992

Bachelor of Science: Criminal JusticeWestern Oregon University － Monmouth, OR

1989

Associate of Arts: General StudiesLane Community College － Eugene, OR

Certifications

Certified Notary
Certified in CPR/First Aide and Blood Born Pathogens
Certified in Food Handling
Certified in Mandatory Reporting
Certified in Prison Rape Elimination Act

Resume Overview

Companies Worked For:

Lane County Youth Services
Skipworth Detention Facility
Emerald Isle Mobile Home Park
Meier N' Frank

School Attended

Western Oregon University
Lane Community College

Job Titles Held:

Juvenile Detention Group Worker
Juvenile Detention On-Call Group Worker
Assistant Manager
Lancome Beauty Advisor

Degrees

Bachelor of Science : Criminal Justice
Associate of Arts : General Studies

Juvenile Detention Group Worker Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes