Junior System Administrator resume example with 12 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Junior Systems Administrator providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
Skills
Anti-virus solutions
Anti-virus software
Windows 7
Active Directory
Microsoft SharePoint
PowerShell
Microsoft Exchange 2013
Active Security Clearance
Managing multiple projects simultaneously
Documentation
Servers
Remote access support
User account creation
Work History
11/2015 to Current
Junior System AdministratorSaic – Mesa, AZ,
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Managed firewall, network monitoring and server monitoring remotely.
Identified and corrected performance issues.
Provided after-hours support for applications and project efforts when needed.
Researched, troubleshot and resolved complex problems independently.
Created documentation that empowered and enabled user community.
06/2015 to 11/2015
Laboratory Information Systems Support Specialist Orchard Software – City, STATE,
Responsible for providing
support for client Laboratory Information Systems (LIS) via phone, email and
remote access.
Diagnose and solve a wide
range of LIS issues with-in complex, highly customized client LIS setups by
investigating and using deductive problem solving skills.
Remotely connect
to users’ computers, determine minimal use-case to recreate issue, solve issue
if possible or provide concise details to development for further analysis and
resolution.
Record, track,
and document the help desk request problem-solving process, including all successful
and unsuccessful decisions made, and actions taken, through to the final
resolution.
Perform hands-on
fixes at the desktop level, including installing and upgrading software,
implementing file backups, and configuring systems and applications.
09/2012 to 03/2015
Joint Emergency Operations Center AssistantIndiana Army National Guard, Joint Force Headquarters – City, STATE,
Utilize a state-of-the-art command and control
facility to collect, process, and manage critical information requirements for the Adjutant General of Indiana, along with other
high ranking officers.
Coordinate,
monitor, and provide guidance to civilian emergency management agencies along
with other military offices.
Provide reports,
intelligence analysis, and operation briefs to senior Joint Forces Officers.
Create and maintain SharePoint sites and pages used
for daily operations and State Emergency Operations.
Receive and direct phone calls from civilian and
military organizations.
Weekly communications tests with 800 MHz radios,
Desktop Alert, and External Mass Notification System.
Accountable for
operational readiness, maintenance, and updates for thirty-nine information
systems in the Joint Operations Center.
Maintain operational databases using Microsoft Excel, PowerPoint, and
Word.
Create maps and graphics using PowerPoint and ArcGIS.
Responsible for the development and execution of systems training plans.
Assist other States and National Guard Bureau with requests for information
or assistance.
04/2009 to Current
Sergeant/Senior Multichannel Transmission Systems Operator MaintainerIndiana Army National Guard, Combat Aviation Support – City, STATE,
Provide data
services for Secure Internet Protocol Routing and Non-Secure Internet Protocol
Routing, as well as video teleconferencing services to remote locations with
the help of a Joint Network Node.
Supervise,
install, operate, and perform unit level maintenance on multichannel line of
site and tropospheric scatter communications systems, communications security
devices, and associated equipment.
Analyze BIT/BITE (built-in-test equipment) diagnostics to isolate faults to the Line Replaceable Unit.
Assist in the
accountability and management of consolidated resources and communications
equipment valued in excess of $1,075,000.
Prepare input for
statistical and other operational reports
Responsible for
the supervision, training, and welfare of a five-person team.
Additional
Duties: Retention and Career Counselor;
Equal Opportunity Leader; Company Administrative Assistant.
Education
Expected in Current
CompTIA Network+, MTA Networking Fundamentals, MTA Windows Server Administration Fundamentals, MTA Mobility Fundamentals: IT System Admininstration My Computer Career - Indianapolis, IN GPA:
Expected in
71 Credit Hours: Psychology Purdue University - Fort Wayne, IN GPA:
Accomplishments
Developed,
designed, and maintained SharePoint pages on Internet and Intranet
Selected to
participate in Indiana’s Cyber Network Defense Team for Cyber Shield 2014
HIPPA Certified
and Equal Opportunity Leader
Assisted
administratively in State of Emergency of 2014
Consistently
assigned duties above current rank
Army Achievement Medal (2012-06-11, 2014-05-08,
and 2014-07-27)
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Resume Overview
School Attended
My Computer Career
Purdue University
Job Titles Held:
Junior System Administrator
Laboratory Information Systems Support Specialist
Joint Emergency Operations Center Assistant
Sergeant/Senior Multichannel Transmission Systems Operator Maintainer
Degrees
CompTIA Network+, MTA Networking Fundamentals, MTA Windows Server Administration Fundamentals, MTA Mobility Fundamentals