Junior System Administrator resume example with 12 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Junior Systems Administrator providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
  • Anti-virus solutions
  • Anti-virus software
  • Windows 7
  • Active Directory
  • Microsoft SharePoint
  • PowerShell
  • Microsoft Exchange 2013
  • Active Security Clearance 
  • Managing multiple projects simultaneously
  • Documentation
  • Servers
  • Remote access support
  • User account creation
Work History
11/2015 to Current
Junior System Administrator Saic Mesa, AZ,
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Managed firewall, network monitoring and server monitoring remotely.
  • Identified and corrected performance issues.
  • Provided after-hours support for applications and project efforts when needed.
  • Researched, troubleshot and resolved complex problems independently.
  • Created documentation that empowered and enabled user community.
06/2015 to 11/2015
Laboratory Information Systems Support Specialist Orchard Software City, STATE,
  • Responsible for providing support for client Laboratory Information Systems (LIS) via phone, email and remote access.
  • Diagnose and solve a wide range of LIS issues with-in complex, highly customized client LIS setups by investigating and using deductive problem solving skills.
  • Remotely connect to users’ computers, determine minimal use-case to recreate issue, solve issue if possible or provide concise details to development for further analysis and resolution.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. 
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. 
09/2012 to 03/2015
Joint Emergency Operations Center Assistant Indiana Army National Guard, Joint Force Headquarters City, STATE,
  • Utilize a state-of-the-art command and control facility to collect, process, and manage critical information requirements for the Adjutant General of Indiana, along with other high ranking officers.
  • Coordinate, monitor, and provide guidance to civilian emergency management agencies along with other military offices.
  • Provide reports, intelligence analysis, and operation briefs to senior Joint Forces Officers.
  • Create and maintain SharePoint sites and pages used for daily operations and State Emergency Operations.
  • Receive and direct phone calls from civilian and military organizations.
  • Weekly communications tests with 800 MHz radios, Desktop Alert, and External Mass Notification System.
  • Accountable for operational readiness, maintenance, and updates for thirty-nine information systems in the Joint Operations Center.        
  • Maintain operational databases using Microsoft Excel, PowerPoint, and Word.          
  • Create maps and graphics using PowerPoint and ArcGIS.  
  • Responsible for the development and execution of systems training plans.         
  • Assist other States and National Guard Bureau with requests for information or assistance. 
04/2009 to Current
Sergeant/Senior Multichannel Transmission Systems Operator Maintainer Indiana Army National Guard, Combat Aviation Support City, STATE,

  • Provide data services for Secure Internet Protocol Routing and Non-Secure Internet Protocol Routing, as well as video teleconferencing services to remote locations with the help of a Joint Network Node.         
  • Supervise, install, operate, and perform unit level maintenance on multichannel line of site and tropospheric scatter communications systems, communications security devices, and associated equipment.      
  • Analyze BIT/BITE (built-in-test equipment) diagnostics to isolate faults to the Line Replaceable Unit.         
  • Assist in the accountability and management of consolidated resources and communications equipment valued in excess of $1,075,000.        
  • Prepare input for statistical and other operational reports
  • Responsible for the supervision, training, and welfare of a five-person team.         
  • Additional Duties:  Retention and Career Counselor; Equal Opportunity Leader; Company Administrative Assistant.
Expected in Current
CompTIA Network+, MTA Networking Fundamentals, MTA Windows Server Administration Fundamentals, MTA Mobility Fundamentals: IT System Admininstration
My Computer Career - Indianapolis, IN
Expected in
71 Credit Hours: Psychology
Purdue University - Fort Wayne, IN
  • Developed, designed, and maintained SharePoint pages on Internet and Intranet      
  • Selected to participate in Indiana’s Cyber Network Defense Team for Cyber Shield 2014
  • HIPPA Certified and Equal Opportunity Leader         
  • Assisted administratively in State of Emergency of 2014  
  • Consistently assigned duties above current rank       
  • Army Achievement Medal (2012-06-11, 2014-05-08, and 2014-07-27) 

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Resume Overview

School Attended

  • My Computer Career
  • Purdue University

Job Titles Held:

  • Junior System Administrator
  • Laboratory Information Systems Support Specialist
  • Joint Emergency Operations Center Assistant
  • Sergeant/Senior Multichannel Transmission Systems Operator Maintainer


  • CompTIA Network+, MTA Networking Fundamentals, MTA Windows Server Administration Fundamentals, MTA Mobility Fundamentals
  • 71 Credit Hours

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