To work in a dynamic professional environment within the technology field with a growing
organization where I can utilize my skills of user interfacing, customer relations, training, and
Microsoft and Mac OS systems, CRM,
database and internet resources and
Go-getter with a positive "can do" attitude
Proactive, accessible, ambitious, responsive,
Programming Languages: SQL, HTML,
and demonstrates problem solving decision-
XML, CSS, Basic Java, ASP.net, C/C++
Applications: MS Word, Excel, QuickBooks,
Strong active listening, interpersonal,
Access, PowerPoint, FrontPage, Publisher,
communication, writing and organizational
Outlook, Adobe PhotoShop
Operating Systems: MS-Windows XP/7/8,
Excellent in sales and customer service
Server 2003/2008/2012, MS-DOS, MacOS
Junior Software Engineer September 2014 to December 2014Datameaning － Coral Springs, FL
Create reports, documents and dashboards using Microstrategy Developer and Microstrategy Web Assist Senior Software Engineer with database architecture, metric, attribute and other schema object creation Interact with business analysts, business users and managers for gathering, analyzing, documenting business/functional requirements and data specifications Consult with clients and internal development to develop storyboard document and implementing strategy for new projects Work both individually and in teams to accomplish tasks and achieve goals.
Tech Support Engineer July 2013 to August 2014FAME － Fort Lauderdale, FL
Answer calls and troubleshoot software and computer related errors remotely in a fast paced, high pressure environment Assist clients and answer technical and financial aid questions and research when necessary Manage and solve support cases in a timely and efficient manner Case management and client management using Zendesk and CRM Interact and work closely with the development and consulting team and report any coding or compliance errors Work as a team to provide top quality customer service to clients Develop relationships with clients and assist with implementing software for new clients Train new employees and educate them on the software and financial aid regulations.
Chiropractor Assistant February 2013 to July 2013Coral Springs Spine and Nerve － Coral Springs, FL
Greet patients, schedule appointments and answer multi-line phone system.
Record and update patient charts and electronic medical records.
Verify insurance, pay bills, organize and coordinate marketing events.
Assist Doctors and perform ultrasound, laser, neuropathy and decompression therapy.
Intern June 2010 to March 2011Mainline Information Systems － Tallahassee, FL
Refurbish and repair laptops and desktop computers Replace malfunctioning hardware on laptops and desktops Test, reconfigure, upgrade software, and reformat laptops for auction Troubleshoot basic computer problems within the company Install monitors, printers and other devices for employees.
Intern January 2010 to May 2010Tallahassee Memorial Hospital － Tallahassee, FL
Build server and install Active Directory to assign policies to users.
Provide server maintenance and update security system.
Shadow Security Administrator and Database Administrator and assist managing servers.
Create and update forms and tools for ongoing telephone record keeping.
Database Manager December 2008 to June 2010Florida State University Headlines － Tallahassee, FL
Record and organize videos into FileMaker Pro database daily.
Update database through regular consistent retrieval of information.
Provide management analysis and reporting.
Manage and catalogue videos and video files.
Education and Training
Biomedical Informatics, 1 2012Nova Southeastern University － Fort Lauderdale, FLGPA: GPA: 3.6Biomedical Informatics GPA: 3.6
Bachelor of Science : Information Technology, 1 2010Florida State University － Tallahassee, FLGPA: GPA: 3.1 GPA: 3.6Information Technology GPA: 3.1 GPA: 3.6
Medical Assistant (MA), 2012-Present
Certified Nursing Assistant (CNA) License #262066 2012-Present
Certified Phlebotomist (PBT), 2012-Present
Certified in First Aid & CPR : 1 1