Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Conscientious customer service/relations, sales and negotiations with 3+ years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Always Focused and professionally skilled with negotiations, customer relationship development and sales. Whether it'd be via email, phone call, social networking or physical face-to-face conversing... Professionalism & Accuracy is always the key to great sales and service. Accomplished in providing clients/customers despite their race, gender, age, sex and/or nationality with great service. Always enhancing self-knowledge and exceeding expectations. Always a great team-player, keeping the team positive and happy in the work-place whilst still providing professional and legendary service.

  • Sales / Sales Goals / Point of Sale Systems
  • Computer Literacy
  • Scheduling and Time Management
  • Client Needs Assessment
  • Negotiating
  • Merchandising
  • Customer Complaint Resolution
  • Quality Management
  • Visual Displays
  • Product Knowledge
  • Timely Organization
  • Motivating Team/Co-workers.
  • Displaying Professionalism
  • Persistent Positive attitude
12/2017 to 02/2019 (Junior) Assistant Manager Autonation, Inc - Autonation | Amherst, OH,

• Ensuring all company policies are followed.
• Resolving customer issues to their overall satisfaction.
• Working closely with the manager.
• Assisting customers/clients whenever necessary.
• Maintaining a good work schedule and tightly handling duties within a specific time period.
• Handling paperwork with quality and good paced timing.
• Making an appearance during meetings and discussing negotiations/business strategy.
• Practicing knowledge on the daily to do with basic (SA) business law.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Managing/Interacting with important emails and data.
• Completing tasks assigned by the general manager accurately and efficiently.
• Working with customers/clients through networking, phone calls, emails, ect. to provide adequate service.
• Strategic co-operation with co-workers and clients.
• Building customer relations.

04/2019 to 12/2019 Sales Associate Macom | Newport Beach, CA,

• Utilizing The Sunglass Hut Experience tools to consistently deliver the sales plan and company objectives.
• Achieves/exceeds individual sales plan by creating an EMOTIONAL CONNECTION with customers.
• Leverages reporting tools to track individual results and identify areas of opportunity.
• Encouraging teamwork and retain talent through a development-focused environment.
• Creating an EMOTIONAL CONNECTION within the store team that translates into sales and ensures that every Associate consistently delivers The Sunglass Hut Experience.
• Spending 100% of the time on the sales floor.
• Ensures every aspect of The Sunglass Hut Experience is impeccably executed throughout the store.
• Making simple and fast decisions in the best interest of our customers.
• Acting as an ambassador and building the Sunglass Hut brand by consistently executing the brand standards.
• Staying adept at knowing the product and staying current on new merchandise and fashion trends.
• Consistently executes all visual standards, store merchandising practices and inventory control activities.
• Impeccably executes all operational policies and procedures and maintains brand standards.
• Properly executes all promotions, contests and incentives.
• Handling Stores Sales, Returns and Exchanges.
• Helping keep our work environment clean, tidy and safe.
• Meeting our stores weekly sales goal and beyond.

12/2019 to 02/2020 Customer Service Associate Bass Pro Shops | Short Pump, VA,

• Managed customer relations and customer service through daily communication and interaction.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Exceeded service objectives by applying proven customer service and sales best practices.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
• Processed purchases and handled payment transactions.
• Educated customers on promotions to enhance sales.
• Skilled using cash register including processing sales discounts and refunds.
• Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
• Handled phone calls on the daily to provide customers with the information they need.
• Assisted with price verifications and implemented adjustments for discounts or promotions.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Maintained clean sales floor and straightened and faced merchandise.
• Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended items to customers based on specific needs and explained features and benefits.
• Developed and actualized customer service initiatives to decrease wait times.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

02/2020 to Current Club Card Associate Cabela's | City, STATE,

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Constantly making sure that all mandatory CLUB expectations are done through-out the day. (Including stores expectations).
• Welcoming customers and presenting them with the opportunity to become a Cabela's CLUB Mastercard Member.
• Approaching customers appropriately/timely to provide adequate service through-out the store whilst detailing the benefits of being a CLUB mastercard member.
• Responsible for handling customers payments and making sure they are receiving all the correct information.
• Details the benefits of being a CLUB Member and makes the appropriate yet persuasive sales pitch to customers to apply for the Cabela's CLUB Mastercard card.
• Provides daily positivity to outfitters and sets fun yet competitive in-store goals alongside management so that the work-team can work together in a fun yet creative way.
• Helping to maintain a professional yet fun work environment throughout the store, making CLUB mastercard promoting fun.
• Responsible for keeping inventory accurate and organized to include important documents, applications, customer premiums, etc.
• Responsible for adhering to and complying with the policies established for the credit information gathering process, including guidelines from banking regulations and the Patriot Act.
• Handling all (CLUB) management duties whilst the CLUB manager is away. Thus includes, Sales signage, sales ads, making sure Club signs are accurate & up to date, ect.
• Many Other duties as assigned by management.

Education and Training
Expected in High School Diploma | A.C.E., Home Schooling Education., GPA:

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Job Titles Held:

  • (Junior) Assistant Manager
  • Sales Associate
  • Customer Service Associate
  • Club Card Associate


  • High School Diploma

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