I am an IT professional and US citizen, who is insightful, dependable, and results-driven; successful in the analysis and implementation of solutions in support of business objectives. I have over 25 years of hands-on support experience in the areas of networking, systems, servers, and desktops; with a proven track record of identifying problems and developing innovative solutions.
Windows 7 Professional
Windows Server 2003/2008/2012
SuSE Linux 9.x/10.x/11.x
Novell Netware 5.x/6x/OES-2
Citrix XEN Server 6.x
HP ProCurve Switches
Microsoft Office 2007/2010
Novell ZEN Imaging
Tivoli TSM (client)
Jr. Systems Administrator07/2015 to CurrentTEK SystemsTampa, FL
Maintained Secret clearance Support the students, faculty, and staff of the Naval Justice School, headquartered in Newport RI; as well as the detachments in Norfolk VA and San Diego CA.
Responsible for server backups of critical data.
Perform WSUS updates and application patches as required.
Research and recommend equipment purchases.
Maintain the Active Directory database for network authentication as well as access to Exchange e-mail via MS Outlook.
Maintain and update image files for student laptops.
Handle the imaging and clearing of laptops between each class of students.
Process the issuing and return of laptops to and from classes at the start and complete of the course.
Maintain the Avaya IP Office phone system, performing extension reassignments, name changes, and punch-downs on the 110 block.
Able to tone-out both network and phone jacks.
Initiate VTC calls from the Naval Justice School - Newport, to our two detachments, the Pentagon, and the Washington Navy Yard.
First level of technical support for operating system, software, hardware, and applications.
Service Desk Technician01/2015 to 07/2015Naval War College P3I, IncHopkinton, MA
Fully cleared for Secret information based on interim background investigation January 2015 Provide 1st level support with regard to information technology (IT) and information assurance (IA) requirements and security of information systems.
Provide contact and problem resolution for users with hardware, software and applications problems.
This includes telephone technical support as well as field dispatch.
Resolve as many user-reported problems as expertise permits using available tools and following command procedures and policies.
Provide PC computer compliance and technical support for Windows 7, software and peripherals and support of custom applications.
Research and implementation of compliance solutions in strict accordance with established guidelines.
Provide accurate and timely logging of support requests and resolutions in SchoolDude.
Systems Analyst/Help Desk Supervisor04/2005 to 06/2014Providence Water Supply BoardProvidence, RI
Supported 3 locations/34 servers/250 users/50 network printers/3 XEN servers/20 switches Supervised and directed the help desk staff.
Wrote and revised systems build, configuration, test procedures, and quality standards.
Built, configured, and implemented servers for both testing and for production.
Maintained the help desk, inventory, and technical databases.
Ensured the health and stability of all servers and networking equipment.
Installed, configured and maintained network equipment.
Member of Change Control committee.
Master of Science: Information TechnologyDecember 2010Florida Institute of Technology Florida Institute of Technology Alumni Group
New England Institute of TechnologyMelbourne Warwick, FL RIGPA: GPA: 3.63Information Technology GPA: 3.63
Bachelor of Science: Information TechnologyJune 2005GPA: GPA: 3.71 Dean's List Member - New England Institute of Technology Alumni GroupInformation Technology GPA: 3.71 Dean's List Member - New England Institute of Technology Alumni Group
CompTia Security+ CE SonicWall Security Administrator (CSSA)
Active Directory, Avaya, Backup Exec, Citrix, CA, hardware, client, databases, database, DHCP, DNS, e-mail, Ethernet, GroupWise 6.x, help desk, HP, image, Imaging, information systems, information technology, inventory, IP, laptops, Linux 9.x, logging, access, Exchange, Microsoft Office, Office, MS Outlook, Windows 7, Windows, Navy, Naval, network printers, Network, Networking, Novell, Novell Netware 5, Operating Systems, operating system, PC computer, peripherals, phone system, policies, problem resolution, quality, Research, San, servers, Switches, TCP/IP, technical support, telephone, phone, Tivoli, TSM, VPN, Vista, Windows Server