jr knowledge specialist resume example with 12+ years of experience
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Experienced Technology Support Technician committed to maintaining innovative technical skills and up-to-date industry knowledge. Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Experience monitoring, tracking, and evaluating global IT infrastructure incidents. System analyst specializing in object-oriented analysis and design. Helpful Technology Support Technician easily conveys technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments. Accomplished Tech with over eight years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects, and supporting new application roll-outs. Certified in Google OS and Microsoft OS. Committed to providing efficient, high-quality support.
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- Support Windows and MAC desktop and laptop computers via phone, chat, and email
- General access and connectivity issues
- Support and solve desktop application issues; elevate to Level 2 as needed
- Basic administration of user accounts and groups
- Take ownership of trouble tickets, working and tracking issues to resolution
- Identified areas of weakness and recommended or implemented process improvements.
- Record detailed information into Service Desk ticketing system
- Support for mobile devices such as iPhones, Blackberries, and Android phones
- Occasionally act as a liaison between Partners/Clients and NOC team in India
- Utilize support applications to ensure timely resolution of client issues
- Other duties as assigned
- Provide basic on-going first-line technical support to school staff and students
- Troubleshoot and repair minor and major computer and peripheral equipment problems/issues
- Coordinate computer hardware repairs records for entire school. Served as site owner for school Intranet and provide training and support for SharePoint and Student Portal
- Provided SCCM and Active Directory support
- Prepare and support technology for online testing. Participated in on-going technical support training as required by Department of Technology
- Perform other technology related duties as assigned
- Manage iPad Meraki Dashboard system
- Manage Gigi Track Inventory System
- Perform school specific technical work for entire division and district level
- Install and customize new computers with site based software/drivers; upgrade/update software as needed
- Support school users with network access issues and reset passwords as needed
- Serve as adviser to school staff for general technical issues
- Installed, upgraded, configured and tuned systems and all associated middle-ware in LINUX and Windows environments
- Tested programs and databases to identify issues and make necessary modifications
- Planned, engineered, configured and deployed software and application solutions while supporting software for Windows and Android
- Developed and implemented complex Internet and Intranet applications on multiple platforms
- Repaired and replaced hardware, including SATA and ATA
- Installed system software, including all Windows OS
- Restored data, operating systems, files, documents and drivers
Arizona State University - Tempe, AZ,
University of South Carolina Beaufort - Bluffton, SC,
DeVry University - Villa Park, IL
Java/C/C++ Google OS Application designer. Microsoft MSCA/MCSE. Currently in the process of attaining my Mac OS certification as well as my JAMF certification.
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Resume Overview
School Attended
- Arizona State University
- University of South Carolina Beaufort
- DeVry University
Job Titles Held:
- Jr. Knowledge Specialist
- Technology Support Technician
- Certified Easy Technology Specialist
Degrees
- Some College (No Degree)
- Some College (No Degree)
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy