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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Responsible and dependable Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 36 years combined of technician and management experience. Have had extensive training in preventive maintenance, air brake qualified, hydraulic brake qualified, automotive air conditioning, diesel smoke testing and material handling equipment(fork lifts, electric pallet jacks and ride on pallet jacks, electric and propane powered floor scrubbers and sweepers). Familiar with many makes of diesel engines such as Cummins, Paccar, International, Caterpillar, Volvo, Mercedes, Ford and General Motors and vehicle manufacturers such as International, Mack, Freightliner, Kenworth, Peterbilt, Mercedes, Ford and General Motors.

Work well with others and enjoy working with new up coming technicians.

Skills
  • Preventive Maintenance.
  • Budget Conscience.
  • Posses verbal and written communication skills.
  • Customer Service.
  • Valid class A license.
  • Flexible and Adaptable.
  • Aware of safety procedures and OSHA procedures.
  • Can disassemble components and identify failure and repair.
  • 608/609 HVAC and Refrigeration Systems certified.
  • Heavy Duty Diesel Engine Emissions Control Course(Opacity Smoke Testing).
  • Hazardous Material Handling and Storage Training.
  • Proficient in OBD systems.
Work History
Journeyman Technician 3, 12/2011 - Current
Amerit Fleet City, STATE,
  • Perform Preventive Maintenance on heavy duty class 8 tractors and trailers.
  • Perform Preventive Maintenance on light and medium duty vehicles, such as Ford vans and pick ups, General Motor vans and Pick ups and Mercedes vans.
  • Perform Preventive Maintenance on fork lifts(Toyota, Komatsu and Caterpillar), electric pallet jacks, electric ride on pallet jacks(Crown & Big Joe), merchandise delivery equipment, electric and propane powered floor scrubbers and sweepers(Tennant).
  • Perform troubleshooting and repair of powertrain and drivetrain systems, a/c systems, OBD system, cooling system, fuel system, electrical and electronic systems.
  • As day shift and night shift leadman I determined maintenance requirements and assigned repairs to qualified employees.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed daily Electronic Driver Vehicle Inspection Reports and clear hand held to release vehicle for following day.
  • Assisted with new hire training on shop procedures.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • As leadman implemented, configured and optimized safety standards.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
Journeyman Technician 3, 01/2003 - 12/2011
Kelley/Amerit Fleet Solutions City, STATE,
  • Perform Preventive Maintenance on heavy duty class 8 tractors and trailers.
  • Perform Preventive Maintenance on light and medium duty vehicles, such as Ford vans and pick ups, General Motor vans and Pick ups and Mercedes vans.
  • Perform Preventive Maintenance on fork lifts(Toyota, Komatsu and Caterpillar), electric pallet jacks, electric ride on pallet jacks(Crown & Big Joe), merchandise delivery equipment, electric and propane powered floor scrubbers and sweepers(Tennant).
  • Perform troubleshooting and repair of powertrain and drivetrain systems, a/c systems, OBD system, cooling system, fuel system, electrical and electronic systems.
  • As day shift and night shift leadman I determined maintenance requirements and assigned repairs to qualified employees.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed daily Electronic Driver Vehicle Inspection Reports and clear hand held to release vehicle for following day.
  • Assisted with new hire training on shop procedures.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • As leadman implemented, configured and optimized safety standards.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
Journeyman Technician 3 & Customer Service Manager, 01/1988 - 12/2003
Ryder Truck Rental & Leasing City, STATE,

10 Years as Journeyman technician 3 and 5 years as Customer Service Manager for two locations with a total of 12 technicians.

  • For first 10 years performed Preventive Maintenance on heavy duty class 8 tractors and trailers.
  • Performed preventive Maintenance on light and medium duty vehicles, such as Ford vans and pick ups and General Motor vans and Pick ups.
  • Perform troubleshooting and repair of powertrain and drivetrain systems, a/c systems, OBD system, cooling system, fuel system, electrical and electronic systems on Caterpillar, International, Cummins, Mack, Ford and General Motors engines.
  • As day shift and night shift leadman determined maintenance requirements and assigned repairs to qualified employees.
  • Maintained quality assurance and customer satisfaction objectives.
  • Assisted with new hire training on shop procedures.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Acquired Pneumatic tire training and certification to perform mounting, dismounting and repairs.
  • For the last 5 years was promoted to Customer Service Manager for two locations with a total of 12 technicians.
  • Keep close communication with lease customers and address any maintenance and customer service issues.
  • Stay on top of the P & L and make adjustments as needed utilizing AS400 computer system and Walker accounting computer system.
  • Analyze running costs and maintenance procedures to make adjustments to procedures to improve all aspects of running costs.
  • Prepare monthly safety reports.
  • Interview and hire new technicians.
  • Work with union and human resources to discipline, suspend and or terminate.
Heavy Line Engine Technician, 08/1985 - 01/1988
Foothill Chevrolet City, STATE,
  • Straight out of high school hired due to my extensive Chevrolet engine knowledge.
  • Diagnose, troubleshoot, disassemble and repair all Chevrolet engine models.
  • Remove and replace engine assemblies.
  • Remove and overhaul engine assemblies.
  • Disassemble cylinder heads inspect, magnaflux to check for leaks, cut valve seats and recondition valves to specs and reassemble.
  • Repair customer complaints and warranty issues with in Mitchel Manual time standards.
  • Was General Motor certified in 3, 4, 6 and 8 cylinder engine overhaul and rebuild.
Education
: Heavy Duty Diesel Engine Emissions Control Course, Expected in 06/2017
-
Santa Ana College - Santa Ana, CA
GPA:

Opacity Testing Certified.

: 608/609 Air Conditioning Certified, Expected in 08/1995
-
Santa Ana College - Santa Ana, CA
GPA:
High School Diploma: , Expected in 06/1985
-
Garfield & Bassett High School - Los Angeles & La Puente, CA,
GPA:

Automotive Engine Technology and Hydraulic Brake System Certified.

: Hydraulic Brake System Certified, Expected in 05/1982
-
Bassett Senior High School - La Puente, CA
GPA:

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School Attended

  • Santa Ana College
  • Santa Ana College
  • Garfield & Bassett High School
  • Bassett Senior High School

Job Titles Held:

  • Journeyman Technician 3
  • Journeyman Technician 3
  • Journeyman Technician 3 & Customer Service Manager
  • Heavy Line Engine Technician

Degrees

  • High School Diploma

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