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Organized retail professional with more than 10 years working in sales. Highly experienced in handling the most challenging situations with poise and patience. Looking to take on a new role utilizing excellent persuasion skills to drive successful sales. Punctual Delivery Driver possessing current Class B CDL and clean driving record. Safety-conscious and proactive in inspecting and maintaining vehicles. Focused on maintaining accurate delivery records, recording tracking information and completing driver log and truck performance forms. Hardworking Grocery Replenishment Specialist focused on keeping products fresh and shelves stocked for maximum customer satisfaction. Highly organized and detail-oriented with excellent planning skills. Proven history of stocking success and best-in-class work ethic. Personable Grocery Clerk offering 7 years of experience in front-end and backroom store activities. Demonstrated skill with backroom operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives.
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- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Performed general maintenance and light cleaning of showroom.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Completed store opening and closing procedures as per company guidelines.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Interacted with customers to determine needs and opportunities for additional sales.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Managed system support functions to set priorities and service levels expectations.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Verified accurate account invoicing through collaboration with accounting department.
- Generated all documentation and information required for customer shipments.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Kept shelves up to date with latest planograms and performed resets.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Checked for outdated and overripe grocery items and removed from inventory.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated stockroom equipment such as scissor lifts and balers.
- Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC products.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained adequate product levels in check-out lines and end-cap displays by timely re-stocking of merchandise.
- Supported promotional plans by updating signage with price changes.
Bartow Senior High School - Bartow, FL
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Resume Overview
School Attended
- Bartow Senior High School
Job Titles Held:
- Jewelry Sales Associate
- Delivery Driver
- At Home Logistics Associate
- Grocery Replenishment Specialist
Degrees
- High School Diploma
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