Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Skills
Jewelry storage
Jewelry sales techniques
Store opening and closing
Loss prevention
Rental management
Property tours and inspections
AdJessicanistrative support
Contract Negotiation
House showings
Financing requirements
Active Kentucky Real Estate License
Sales closing
Property management
MLS expert
Kentucky Association of Realtors
Work History
Jewelry Sales Associate, 11/2015 - 07/2018 Hudson's Bay Company – Shrewsbury, NJ,
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked stock using company inventory management software.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Achieved perfect attendance record for 8 months consecutively.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales.
Sales Associate, Cashier, 11/2008 - 05/2010 Petco – Dover, DE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Increased sales by offering advice on purchases and promoting additional products.
Operated cash register for cash, check and credit card transactions with [100]% accuracy.
Completed sales in excess of about $[63,500.00] with near-zero error rate using POS system monthly.
Evaluated inventory and delivery needs, optiJessicazing strategies to meet customer demands.
Prepared merchandise for sales floor by pricing or tagging.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and exaJessicaned coins to spot and refuse foreign currency.
Counted cash in register drawer at beginning and end of shift.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Machine Operator, 08/2003 - 02/2007 Northwestern Energy – Havre, MT,
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Ran heavy duty lathes, boring machines, Jessicalls, planers and grinders to craft products.
MaxiJessicazed productivity by keeping detailed production records and identifying hold-ups.
Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
Maintained machines within work area, complying with company and OSHA safety rules and regulations.
Assessed equipment after each production run, perforJessicang preventive maintenance to keep machines running smoothly.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
JessicaniJessicazed vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Trained and motivated leasing staff during bi-monthly trainings.
Educated customers on promotions to enhance sales.
Maintained organized, presentable merchandise to drive continuous sales.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Maintained constant balance and accounting of property petty cash account.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Trained and developed sales associates in company processes, product knowledge, customer service and selling techniques.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Communicated with landlord regarding building and tenant issues.
Directed property management program by deterJessicaning requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Distributed and followed up on tenant renewal notices.
Education
No Degree: Anti-Terrorism , Expected in - Army Air Force Exchange Service - Fort Knox, KY, GPA:
No Degree: Medication Aide, Expected in - Kentucky Health Care Training Institute - Louisville, KY, GPA:
No Degree: Medicaid Nurse Aide, Expected in - Elizabethtown Community And Technical College - Elizabethtown, KY, GPA:
No Degree: Real Estate Principles And Practices, Expected in - Kentucky Academy Of Real Estate - Radcliff, KY, GPA:
Associate of Arts: , Expected in 03/1983 - Young Sin University - Dallas, TX, GPA:
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