Seeking a challenging and growth oriented career as an Entry Level Traveling Customer Trainer where I may fully utilize my unparalleled knowledge and skills in training, communication, effective relationship development, and proven ability to influence positive changes where needed.
Microsoft Windows 95/98/00/XP/7/8
Microsoft Office 2003, 2007, 2010, 2013
05/2015 to Current
IT TrainerICF International － Columbia, MD
Performed on-site training of the HSPD-12 credentialing software to a broad range of customers.
Analyze, test, and resolve a variety of issues in application software, operations, and operating system software.
Install software products to support training and testing environments.
Create and maintain system policies and user documentation, including user guides and training material.
Assist with help desk functions and Tier 3 support.
Deploy new software applications to a large community of web-based users.
Document development experience in Windows and web-server platforms, particularly with MS Office, Acrobat, Dreamweaver, and HTML.
Develop and design training documentation utilizing learning theory and instructional design principles.
Demonstrate ability to communicate effectively with all audience levels and group sizes.
09/2011 to 04/2015
Regional Service Technician IITolt Solutions － Taylors, SC
Preform troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments.
Edit all aspects of trouble tickets assigned to a work zone.
This includes providing comprehensive notes, resolution information, equipment information and closure details.
Knowledgeable with providing trouble ticket billing information as needed.
Maintain spare and parts inventory in van for multiple customer environment and maintain constant adherence to Inventory Control practices and standards.
Completion of ad hoc IT and project-based IT hardware installations as needed.
Successful worked independently, both as a team leader and as a team member on large projects and rollouts.
Responsible for ordering and maintaining proper inventory levels of hardware and software parts.
Well-developed written communication skills as well as providing accurate notation, billing, and parts order information.
Have a strong sense of urgency in managing both SLA repair and inventory turn times.
04/2011 to 09/2011
Network EngineerData Networks － Hunt Valley, MD
Generate implementation plans; provide technical leadership and guidance during deployment activities for Baltimore County Public Schools.
Rack and stack, install, commission and test routers, transport equipment, and other network devices in new and existing network nodes across Baltimore County Public Schools network.
Work closely with project management, senior network engineers and engineering team to identify potential difficulties in network installations, including re-imaging, computer hardware troubleshooting, switch/router placement, software deployment and cable management.
Evaluate and assist the needs of Baltimore County Public School educators following the deployment of new Operating Systems.
06/1998 to 12/2009
Technical TrainerEastman Kodak Company － Atlanta, GA
Delivered technical, installation, networking, training and maintenance of digital imaging equipment for supporting customers in both assigned geographic region and nationally.
Developed technical training platforms utilized to improve on-site location training.
Established and maintained exceptional customer relations, providing support, resolving technical difficulties, supplying scheduled and preventive maintenance.
Evaluated and assessed individual and account training requirements.
Prepared and implemented specific action plans.
Responsible for ordering and maintaining proper inventory levels, both directly and for each account.
Immediately became skilled and proficient in new technology and software program applications.
Designated team leader: responsible for training new and current associates on latest digital imaging equipment and technology.
Effectively managed high-density regional territory comprised of multiple accounts, responding to service, training, or other requests in a prompt, efficient manner.
Prepared and completed installation, expense, service call, and administrative reports in a judicious, proficient manner with proven ability to communicate clearly both verbally and in writing.
Traveled extensively, approximately 80% by air and automobile, nationally providing support where needed, including off-hours, evenings and weekends.
Excellent driving record.
Worked effectively individually and both as a team leader or team member on large projects and expansive rollouts.
Experienced with Adult Learning Theory.
Bachelor's Degree: Cyber SecurityUniversity of Maryland University College － MDCyber Security
Associates Degree: Information Systems SecurityHarford Community College － Bel Air, MDInformation Systems Security
administrative, Acrobat, Dreamweaver, ad, billing, cable, Oral, computer hardware, hardware, customer relations, Customer Service, digital imaging, documentation, Driving, Edit, Help Desk, HTML, imaging, instructional design, inventory levels, inventory, Inventory Control, leadership, team leader, notes, managing, Microsoft Office, MS Office, office, Windows, Microsoft Windows 95, 98, network, networking, Operating Systems, operating system, policies, project management, Retail, router, routers, SLA, Install software, switch, technical training, user documentation, training material, troubleshooting, web-server, written communication skills, Written Communication