SEARCH

IT Technical Specialist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
IT TECHNICAL SPECIALIST
Summary

I am a highly motivated and experienced product support specialist seeking a challenging role within an organization that values teamwork, timely communication, and commitment to a quality product. My areas of expertise related to the IT world revolve around Project & Customer Engagement Management, Installation and Operations Management Product Support Specialist, Technical Support, Software Testing International Programs,Technical Staffing Training/ Development and Quality Assurance Process Development, I am a reliable, conscience, and highly motivated professional,with an extensive knowledge and background in the Retail hardware technologies Industry, I have 11 years work experience in support of POS systems, electronics, electro-mechanical, hydraulics, cable repair, routers/switches, wireless technologies, pneumatics and infrareds for multiple platforms.

Highlights
  • 4690 OS Specialist
  • Troubleshooting proficiency
  • Vast technical knowledge in retail "POS" systems and hardware
  • Project Management
  • SelfService systems
  • Cash handling and management Solutions

  • Customer- and service-oriented
  • Excellent communication skills
  • Listening skills
  • Results-oriented
Accomplishments

Project Management

  • Worked directly with Wal-Mart and Sam's Club in support of Self Services projects.

Project Management

  • Worked directly in support of Tesco PLC, deployment of PSI/IBM SelfCheckout Services.

Lead Installation Technician

  • For Wal-Mart first premier approved off site POS Development lab.

Teaming

  • Exceeded quarterly Goals for Wal-Mart set POS availability rates by successfully maintaining a 99.99989% rate.

Client Interface & Support

  • Collaborated with TGCS Wal-Mart Client team and other prospective clients to prepare efficient product marketing strategies and drive business development.

Assigned Client Interface & Support

  • Toshiba / IBM –Wal-Mart Client team Technical Sales Specialist.
  • IBM Installation, Training and Support Specialist for International account support for Tesco (UK) and Calgary Co-op (CA) accounts.
  • Certified installation technician, train the trainer, and product support specialist.
  • Installation Team Lead- Selected to perform additional roles and responsibilities not included in job description.

United States Armed Forces

  • Status: Honorably Discharged Veteran
  • Branch of Service: United States Navy
  • (1991-1998) Active
  • (2001-2003) Reserves

Experience
Toshiba Global Commerce Solutions IBM RSSBentonville, ARIT Technical Specialist 08/2012 to Current
  • Advisory IT Technical Sales Specialist for Wal-Mart Client Team
  • Networking and POS(point of sales) set up for Wal-Mart Global Systems
  • Assigned Technical Sales Specialist Advocate for Field Service Teams
  • Assigned Self Checkout Systems Specialist for Wal-Mart POS Team
  • Provide Project Management and technical support on IBM and TGCS Retail Sales Solutions
  • Self Checkout development and integration team member for Wal-Mart
  • Testing and certification of POS hardware and applications
  • Customer specific technical writing

Project Management Achievements

  • Self Checkout Systems 6 Innovation project for Wal-Mart -2012
  • Technical Lead for Wal-Mart / TGCS First Premier Offsite POS development systems lab -2012
  • TGCSUS services OS upgrade for Michael's Stores Inc. -2013
  • TGCSUS Services / Ahold System 6 Self Checkout project -2013

International Business Machines Corp.Bentonville , ARIT Technical Sales Specialist 11/2003 to 08/2012
  • IBM Advisory and Support IT Specialist for Wal-Mart Client Team
  • Networking and POS(point of sales) set up for Wal-Mart Global Systems
  • Assigned Technical Sales Specialist Advocate for Field Service Teams
  • Assigned Self Checkout Systems Specialist for Wal-Mart POS Team
  • Provide Project Management and technical support on IBM and TGCS Retail Sales Solutions
  • Self Checkout development and integration team member for Wal-Mart
  • Testing and certification of POS hardware and applications
  • Customer specific technical writing

Project Management Achievements

  • Sam's Club Self Checkout Services Innovation 2011
  • Wal-Mart Stores POS hardware upgrades projects 2001-2012
  • Wal-Mart Self Checkout Systems 4845 series Install and Pilot project 2003
  • Sam's Club installation and Pilot of Sam's first Self Checkouts -2012
Productivity Solutions IncJacksonville, ARInstallation and Training Specialist 11/1998 to 01/2003
  • Recruited and assisted in the development of installation technicians
  • Project Management Support
  • Development of standard troubleshooting methods using block diagrams, Schematics drawings for systems and component fault isolation in the following areas Computer systems, electromechanical operations and wireless communication
  • Applied and adhered to the Quality Systems and processes that allow the delivery of quality products and services to customers.
  • Work performed always met company objectives for safety, quality, customer satisfaction and profitability.
  • Field Engineer/Installer Self Check-out computerized interface systems, for Consumer / Supplier hardware in the retail market.
  • Supervised / trained personnel in management of the Self Check-out system
  • Completed required documentation including work reports, expense reports
  • Completed all duties and documentation in a Timely and accurate manner.
Education
Project Management 2012North West Arkansas Community College, Rogers , Arkansas , Benton
IBM 4690 OS 20014690 Operating System ( IBM ) , Raleigh, NC
Associate of Arts:Liberal Arts Ft Valley State College , Ft Valley , Ga , Peach
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Toshiba Global Commerce Solutions IBM RSS
  • International Business Machines Corp.
  • Productivity Solutions Inc

School Attended

  • North West Arkansas Community College
  • 4690 Operating System ( IBM )
  • Ft Valley State College

Job Titles Held:

  • IT Technical Specialist
  • IT Technical Sales Specialist
  • Installation and Training Specialist

Degrees

  • Project Management 2012
    IBM 4690 OS 2001
    Associate of Arts : Liberal Arts

Similar Resumes

View All
Technical-Specialist-resume-sample

Technical Specialist

HCL Technologies Limited

Delhi, New York