Multi-tasking supervisor well-known for creating positive workplace culture and high-performing teams. Documented strengths in building and maintaining relationships with diverse range of internal users in a dynamic, fast-paced settings. Resourceful instructor offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Run Customer Support team consisting of 5 staff some in northern Nevada and some in southern Nevada. Build windows 10 based images from scratch and uploaded them to Dell image assist and IPV4 Kace structure using vSphere for deployments. Built Microsoft Endpoint Manager (Intune) structure and compliance policies for state issued cell phones. Provide support for northern and southern Nevada employees. Support consists of hardware, software, firmware for executive and internal staff. Assist users with VPN networks during pandemic with over 50% of internal users working remotely. Monitored and help assisted team go from 1000 Service Pro tickets to under 200 in under 1 year. Maintained and assisted with Active Directory, Kace, Service Pro user and inventory cleanup. In Active Directory switch between two domains for creating, editing and maintaining users, groups, admin credentials and computers daily. Did budget analysis for inventory orders. Helped facilitate PDR of old equipment to donation facilities and destruction of drives. Manage internal website content and structure via Dreamweaver. Help run Activebatch jobs and trouble shoot errors via logs with supporting staff members. Ran SQL queries via SQL developer and also ran perl jobs via admin CMD prompts on servers. Sent FTP transfers to State printing and refunds. Created detailed documentation for all process and installs. Upload the documentation to a file share for all techs to access.
Configure, monitor, and maintain networks and monitor and maintain help desk user support. Image machines from oobe with the .wim image created from scratch for Windows 10 version 1903. Upon requests our team procured equipment, peripherals and materials for installation and configure for specific user needs and PDR old equipment to donation centers. Install various extra software such and configure for specific user needs and PDR old equipment to donation centers. Install various extra software such a FATS, Kofax Akamai clients,8x8 virtual phone, Avaya agents, Adobe, Advantage IFS, CMS, Dameware. Office 365, Quickbooks, TTY lines for hearing impaired users tons of more other software the end user need. Supported errors with wireless and VPN networks for internal and external users ( Contractors).
Provided support for northern and southern Nevada employees. Support consisted of hardware, software, firmware for executive and internal staff. Assisted users with VPN networks and remote services with Dameware. Helped user with office 365 accounts, H drives. Passwords. Worked closely with Active Directory, user created, updates and maintenance. Create Work Orders and delegate tasks to different departments (Server and Communication team, Field Services, Benefits and Contributions Programmers, Web Development and Design , Sharepoint, ISO and DSS). Monitor Active Batch jobs and logs when issues/ failures arise. Assisted in deployment, upgrades, and modifications of hardware and software by taking down systems, monitoring call services for low to no call volume then running jobs to disable services. The team deactivate and reactive caller assistant services (telephone).
Work with Spillman Flex to Dispatch Calls to the correct supervisors in the correct areas of the D2 district. 10-8 and 10-7 constructions crews all thru District 2 from Lovelock to Topaz and all along the California state border, when we make call out for after hours for accidents or assistance like fires, or when crews come on and off in mornings and nights for their regular schedules. Assist with Washoe County, Reno and Spark Sheriff, and NHP to keep roads clear from animals, pedestrians, debris/garbage, hazmat spills and accidents so roads are clean and ready for public use. Complete HRRs to 511 for public to know where constructions sites are located. techs monitor, track, and record all radio channels and phone calls including NHP using Symphony. Clone and restore maps shown on 511. Monitor 10 tv with cameras on them for road hazards. Also control truck stations, wind controls signs, monitor RWIS stations for wind speeds.
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