it support technician resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Profile

[Repair Serviceman ] / [ Computer IT Support ] / [ Repair Technician ] Summary

Electronics technician with more than 6 years of highly skilled experience, which includes 3 years as a Component Level Technician. Proven track record as a leader, receiving high accolades for quality workmanship and for achieving objectives without encountering outages.Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.


Computer diagnostics and repair

Advanced troubleshooting

Advanced knowledge of diagnostic techniques

Advanced knowledge of HTML and CSS

  • Windows Server 2003
  • Windows XP
  • Windows 8
  • Linux (Ubuntu)
  • Cloud computing

03/2014 to Current
IT Support Technician Axos Bank San Diego, CA,

Oversaw the daily performance of computer systems, including EHR/EMR Software. Set up, tested and configured networks, desktops, laptops and printers. Designed, implemented and maintained [Number] company databases. Saved the company revenue by refurbishing used computers and technological equipment. Resolved technical issues for clients in person, on the phone and through e-mail. Coordinated hardware and software repair processes with outside vendors.Repaired and reinstalled software such as Snowmed, Nextgen and Perfertcare EHR/EMR.

2010 to 2012
Repair Technician Sunpro Lees Summit, MO,
  • Performed Component Level Repair on Televisions, CCTV, and Game Console Equipment, Managed daily.
  • operations of store, Handled daily outgoing shipping for company web orders.
  • Troubleshot and resolved internet connectivity and general software and hardware issues.
2007 to 2010
Repair Technician Sunpro Lexington, SC,
  • Performed repairs on computers and computer networks, handled on-site service calls for customers and.
  • corporate clients, Installed CCTV/IP cameras and security networks as well as Satellite Tv and FTA.
  • systems, Managed daily operations of storefront, Handled all component level repairs.
  • Identified product problems and strengths and collected data on the customer experience.
2003 to 2007
Asst. Manager Wendy's Dallas, TX,
  • Managed daily operations of store, Performed repairs on marine electronics and boat trailers.
  • Generated Internet revenue by constructing Internet sales template for store, Ordered and maintained inventory,.
  • Consulted clients on purchases.
Expected in 2014
AS: Computer Information Technology
Valencia Community College - Orlando, FL

Coursework in Software Engineering and Technology Management

Coursework in Computer Networking and Information Technology

Expected in 2001
Rice Aviation 2001 Airframe Certification:
Rice Aviation - Chesapeake, Virginia

Top 5% of class

Expected in 1998
A.S: General Education
Virginia Union University - Richmond, Virginia
General Education
Expected in
IPC Training Center - Palm Bay, Florida

Cabling, computer networks, clients, Electronics, inventory, IP, LAN, Windows, Network Analysis, networks, cameras, repairs, sales, shipping, Simulation, Soldering, tv

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Resume Overview

School Attended

  • Valencia Community College
  • Rice Aviation
  • Virginia Union University
  • IPC Training Center

Job Titles Held:

  • IT Support Technician
  • Repair Technician
  • Repair Technician
  • Asst. Manager


  • AS
  • Rice Aviation 2001 Airframe Certification
  • A.S

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