IT Support Supervisor Resume Example
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IT SUPPORT SUPERVISOR
Professional Summary
IT Supervisor with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Highly computer-savvy. Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.
Skills
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Work History
Computer Services, Inc.IT Support Supervisor | Sacramento , CA | July 2012 - October 2015
- Guided and supervised the assigned team of four IT Support Specialists as per the company rules and regulations, ensured work is completed and reported regularly and efficiently;
- Was escalation point for IT issues related to Zebra printers, Laser printers, PC hardware/software, file and print servers, bartender, loftware, WMS apps, Cisco and mobile phones, McAfee Encryption issues, SAP, networking;
- Acted as mobile devices site administrator;
- Lead migration project Windows XP to Windows 7 OS
for some 500 desktop and laptop PCs within Memphis plant.
Nana Regional Corporation IT Support Specialist II | Kwigillingok , AK | July 2005 - September 2011
- Built and imaged PC desktops and laptops using Acronis and Ghost imaging software.
- Troubleshooted barcode, laser printers, barcode scanners, RF Guns.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Excellent time management skills combined with professional approach allowed myself to get resolved elevated number of variable complexity problems daily without additional resources.
- Used ticketing systems to manage and process actions taken.
- Provided on-call support for critical issues.
Stryker CorporationTroubleshooting Technician | San Jose , CA | October 2000 - May 2005
- Troubleshooting at component level network equipment, made by Marconi Corporation.
- Identified problems and determined an efficient way to solve the problems
Antonov Aircraft CompanyElectronics/ Technical Support Engineer | City , STATE | March 1987 - May 1998
- Performed system startup and repairs to component level on CNC equipment.
- Startup troubleshooting and re-engineering. Programming PLC.
- Assisted operations personnel with repair of equipment.
- Designed diagnostic software to simplify CNC machine troubleshooting. Assembly language programming for hardware debugging.
Education
Bachelor of Science Industrial Electronics Engineering National Technical University “Kharkiv Polytechnic Institute” City, State | 1987
Certifications
Jabil Circuit, Inc., Memphis Bronze Lean Six Sigma Certified
Cisco Certified Entry Network Technician(CCENT) Verification No. 426874169313GNWM
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Resume Overview
School Attended
- National Technical University “Kharkiv Polytechnic Institute”
Job Titles Held:
- IT Support Supervisor
- IT Support Specialist II
- Troubleshooting Technician
- Electronics/ Technical Support Engineer
Degrees
- Bachelor of Science Industrial Electronics Engineering
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