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IT Support Supervisor Resume Example

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IT SUPPORT SUPERVISOR
Professional Summary
IT Supervisor with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.  Highly computer-savvy.     Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.
Skills
  • Analytical and critical thinker
  • Skilled multi-tasker
  • Skilled at mediation
  • Fast learner
  • Customer service expert
  • Proficient in McAfee Antivirus software
  • Cisco Certified Entry Network Technician (CCENT)
  • Knowledgeable in Windows PC and Mac systems
  • Skilled in HTML, HTTP and IP
  • Skilled in TCP/IP and WAN
  • Continuing education in SQL Server and Cisco Networking areas
  • PLC programming

Work History
Jabil Circuit, Inc.IT Support Supervisor | 5238 Lamar Ave., Memphis, TN 38118 | July 2012 - October 2015
  • Guided and supervised the assigned team of four IT Support Specialists as per the company rules and regulations, ensured work is completed and reported regularly and efficiently;
  •  Was escalation point for IT issues related to Zebra printers, Laser printers, PC hardware/software, file and print servers, bartender, loftware, WMS apps, Cisco and mobile phones, McAfee Encryption issues, SAP, networking;
  •  Acted as mobile devices site administrator;
  • Lead migration project Windows XP to Windows 7 OS for some 500 desktop and laptop PCs within Memphis plant.



Jabil Global Services, Inc. IT Support Specialist II | 4600 Pleasant Hill Rd., Memphis, TN 38118 | July 2005 - September 2011
  • Built and imaged PC desktops and laptops using Acronis and Ghost imaging software.
  • Troubleshooted barcode, laser printers, barcode scanners, RF Guns.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Excellent time management skills combined with professional approach allowed myself to get resolved elevated number of variable complexity problems daily without additional resources.
  • Used ticketing systems to manage and process actions taken.
  • Provided on-call support for critical issues.




Jabil Global Services, Inc.Troubleshooting Technician | 4600 Pleasant Hill Rd., Memphis, TN 38118 | October 2000 - May 2005
  • Troubleshooting at component level network equipment, made by Marconi Corporation.
  • Identified problems and determined an efficient way to solve the problems
Antonov Aircraft CompanyElectronics/ Technical Support Engineer | Kharkiv, Ukraine | March 1987 - May 1998
  • Performed system startup and repairs to component level on CNC equipment.
  • Startup troubleshooting and re-engineering. Programming PLC.
  • Assisted operations personnel with repair of equipment.
  • Designed diagnostic software to simplify CNC machine troubleshooting. Assembly language programming for hardware debugging.
Education
Bachelor of Science Industrial Electronics Engineering National Technical University “Kharkiv Polytechnic Institute” Kharkiv, Ukraine | 1987
Certifications

Jabil Circuit, Inc., Memphis Bronze Lean Six Sigma Certified

Cisco Certified Entry Network Technician(CCENT) Verification No. 426874169313GNWM

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Resume Overview

Companies Worked For:

  • Jabil Circuit, Inc.
  • Jabil Global Services, Inc.
  • Antonov Aircraft Company

School Attended

  • National Technical University “Kharkiv Polytechnic Institute”

Job Titles Held:

  • IT Support Supervisor
  • IT Support Specialist II
  • Troubleshooting Technician
  • Electronics/ Technical Support Engineer

Degrees

  • Bachelor of Science Industrial Electronics Engineering

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