IT Supervisor with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Highly computer-savvy. Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.
Skills
Analytical and critical thinker
Skilled multi-tasker
Skilled at mediation
Fast learner
Customer service expert
Proficient in McAfee Antivirus software
Cisco Certified Entry Network Technician (CCENT)
Knowledgeable in Windows PC and Mac systems
Skilled in HTML, HTTP and IP
Skilled in TCP/IP and WAN
Continuing education in SQL Server and Cisco Networking areas
PLC programming
Work History
Jabil Circuit, Inc.IT Support Supervisor | 5238 Lamar Ave., Memphis, TN 38118 | July 2012 - October 2015
Guided and supervised the assigned team of four
IT Support Specialists as per the company rules and regulations, ensured work
is completed and reported regularly and efficiently;
Was escalation point for IT issues related to Zebra printers, Laser printers, PC hardware/software, file and print servers, bartender, loftware, WMS apps, Cisco and mobile phones, McAfee Encryption issues, SAP, networking;
Acted as mobile devices site administrator;
Lead migration project Windows XP to Windows 7 OS
for some 500 desktop and laptop PCs within Memphis plant.
Jabil Global Services, Inc. IT Support Specialist II | 4600 Pleasant Hill Rd., Memphis, TN 38118 | July 2005 - September 2011
Built and imaged PC desktops and laptops using Acronis and Ghost imaging software.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Excellent time management skills combined with professional approach allowed myself to get resolved elevated number of variable complexity problems daily without additional resources.
Used ticketing systems to manage and process actions taken.
Provided on-call support for critical issues.
Jabil Global Services, Inc.Troubleshooting Technician | 4600 Pleasant Hill Rd., Memphis, TN 38118 | October 2000 - May 2005
Troubleshooting at component level network
equipment, made by Marconi Corporation.
Identified problems
and determined an efficient way to solve the problems
Antonov Aircraft CompanyElectronics/ Technical Support Engineer | Kharkiv, Ukraine | March 1987 - May 1998
Performed system startup and repairs to component
level on CNC equipment.
Startup troubleshooting and re-engineering. Programming PLC.
Assisted operations personnel with repair of
equipment.
Designed diagnostic software to simplify CNC
machine troubleshooting. Assembly language programming for hardware debugging.
Education
Bachelor of Science Industrial Electronics Engineering National Technical University “Kharkiv Polytechnic Institute” Kharkiv, Ukraine | 1987
Certifications
Jabil Circuit, Inc., Memphis
Bronze Lean Six Sigma
Certified
