IT Specialist Resume Example

I worked for the United States Geological Survey for 5 years. My duties combined Information Technology, Telecommunications, and Electronics Engineering. I have been the on site Subject Matter Expert for anything pertaining to Telecommunications and IT related issues concerning the USGS Seismic Network. I installed, maintain, and repair a wide variety of complex IT and Telecommunication equipment.

I have identified requirements, provided planning, design, implementation, management and maintenance of all Telecommunications, special electronics, and IT networks and systems required to support the Southern California Seismic Network. I have extensive experience with VMWare, Windows, Unix, and VOIP services.

• Designed strategic plan for component development practices to support future projects
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
• Recommended network security standards to management
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
• Led communication with stakeholders regarding product goals and progress made
• Maintained and monitored the server room, the wireless network and other server infrastructure
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases

I was a Telecommunications Manager that worked under harsh and austere environments to ensure that the job was done. I supervised 15 Telecommunication Specialists. I performed direct and general support (DS/GS) level repair maintenance on a wide array of equipment to include radio transmitter/receivers, vehicle electronic systems, COMSEC equipment, controlled cryptographic items (CCI), special electronic devices including night vision equipment, mine detectors, nuclear, biological and chemical warning and measuring devices. Installed, upgraded, and developed modifications and ensure the reliability of complex communications, radio and vehicle navigational tracking systems. I have used test measurement and diagnostic testing equipment to determine the cause and location of malfunctions, extent of faults and category of maintenance required.

• Performed in-depth electrical acceptance testing of completed hardware, including continuity and high potential isolation testing.
  
• Continually improved methods and procedures for processes, measurement, documenting and work flow techniques
• Mentored junior engineers and new hires to better improve the competency and efficiency of all staff
• Collaborated with the sales, marketing and support teams to launch products on time and within budget

I was a Telecommunication Specialist in charge of providing complex communications support. I have installed, developed modifications and maintained complex telecommunications systems. Interpreted engineering drawings, which combine electrical and electronic schematics, logic diagrams, and mechanical drawings in order to trace signal flow throughout the system while troubleshooting malfunctions.

• Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
  
• Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals
• Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results