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IT Sourcing Specialist Resume Example

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IT SOURCING SPECIALIST
Career Focus

Self-directed Sourcing Professional with excellent interpersonal skills. Proven ability in building relationships and navigating through issues to create win-win solutions. Successful management of tasks in fast-paced and nebulous environments. Strong analytical, problem-solving, and organizational skills. Effective leadership in business process transitions and technology migrations. Recognized for exceeding commitments, exceptional work ethic, and commitment to team goals and customer service. Effective oral and written communication.

Summary of Skills
  • Skills / Professional Training
  • Software Skills: Microsoft Office, Strategic planning
  • Basic SharePoint and Basic SQL
  • Strategic planning
  • Project management
  • Vendor Sourcing and Management
  • Process Improvement
  • Contract Management
Accomplishments

  • Recognized for contributions in re-negotiation of vendor performance contract provisions with potential savings of $400 million dollars
  • Recognized for leadership, resilience, and perseverance in establishing new business processes in the face of extreme opposition
Professional Experience
IT Sourcing Specialist09/2012 to 01/2014CHEP IT Sourcing / Vendor Management OfficeAtlanta, GA
  • Performed and documented due diligence in vendor selection.
  • Provided consultation and contract interpretation on vendor-related policies, processes, performance and compliance. Escalated issues as necessary.
  • Established vendor performance scorecard for CIO dashboard.
  • Analyzed, presented, and discussed vendor performance results with stakeholders and gathered anecdotal data regarding client satisfaction.
  • Recommended revised metrics to increase accuracy of reporting and gain better insight into actual vendor performance.
  • Documented and tracked license renewals and keys. Provided monthly updates to IT Finance.
  • Led or participated in vendor selection via the Request for Proposal (RFP) process.
  • Established and managed relationships with vendors such as AT&T and Dell.
  • Worked with project managers to track contract deliverables and track vendor spend.
  • Facilitated or participated in quarterly business reviews and monthly vendor meetings. Completed assigned tasks and managed identified issues to resolution.
Business Manager / Analyst04/2008 to 04/2011AT&T IT Sourcing / Vendor Management OfficeAtlanta, GA
  • managed project tasks in support of sourcing initiatives related to business transitions and migrations. Performed various project tasks, including project management, change control, budget tracking, data maintenance, issue resolution, and meeting facilitation. Managed assigned segment of AT&T's vendor performance metrics program.
  • Led cross-functional Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [Data type] data.Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Elicited stakeholder feedback and input through interviews and surveys.Drafted monthly financial reconciliations and forecasts.Identified "bottlenecks" and implemented new and improved processes and policies.Conducted cost, schedule, contract performance, variance and risk analysis.Reviewed and approved billing invoices and expense reports.Presented company goals and objectives to new principals.Managed team of [number] of professionals.Provided onsite training.Successfully led key projects which resulted in [positive outcome].Prepared departmental contracts for attorney approval.Collaborated with cross-functional teams to draft project schedules and plans.Partnered with [Department Name] and [Department name] to address [Issue description].project team in planning, analyzing and documenting requirements for the migration of IT roles/functions to various vendors, such as IBM, Accenture, and Amdocs.
  • Identified gaps in planned transitions and worked with team members, clients, and vendors at various levels of management to reach consensus on resolution.
  • Developed budget, monitored and tracked expenditures, and confirmed invoices for payment.
  • Ensured timely tracking and maintenance of project schedules and deliverables.
  • Managed issue, risk, and task logs. Facilitated sessions with team members, clients and vendors to resolve issues, mitigate risks, and close outstanding items.
  • Proactively advised team and clients of issues, action items status and resolution via weekly briefings. Conducted meetings with clients to discuss project progress and status of outstanding items. Ensured timely notification and/or escalation of issues, as necessary.
  • Prepared and distributed project-related reports and correspondence to project teams and all impacted parties, as necessary.
Sr. Contract Manager/Senior Analyst03/1999 to 06/2006BellSouth Technology Group IT SourcingAtlanta, GA
  • Provided ongoing consultation, contract interpretation and support for performance-related contract provisions and processes. Applied subject matter expertise to the management of relationships between major providers of IT services and retained entities within the corporation.
  • Established SLA management process for outsourcing agreements.
  • Recognized for contributions in re-negotiation and establishment of revised vendor performance contract provisions with potential savings of $400 million dollars.
  • Implemented new contract provisions, including development and reporting of new or revised SLAs.
  • Managed several IT sourcing initiatives such as developing and implementing plans to: − address major findings in benchmark study of vendor's processes and productivity. − gather data for newly outsourced functions to establish service level baselines.
  • Submitted recommendations for new metrics based on study of best practices. Processes and metrics were successfully implemented.
  • Consulted with client groups regarding departmental initiatives, objectives, and processes to better manage vendors' service delivery.
  • Prepared and presented metrics program goals, service levels, and project plans to obtain stakeholder buy-in and client participation.
  • Investigated contract compliance issues and provided recommendations on resolution.
  • Prepared management briefings on vendor performance failures, which included root cause analyses, contractual implications, and recommendations for remediation.
  • Identified gaps in vendor's data collection processes. Worked with vendor to revise processes, resulting in more accurate reflection of vendor's performance.
Staff Manager08/1996 to 03/1999BellSouth TelecommunicationsAtlanta, GA
  • Managed planning, provisioning and support of desktop services. Consulted with clients to assess technical requirements, recommend solutions, and develop project plans. Assigned to IT Effectiveness Planning (ITEP) team for the redesign of desktop provisioning and asset management processes.
  • Led implementation of new IT hardware and software. Managed plans to meet deliverable dates within scope of broader implementation program.
  • Recognized by client organization for customer focus and support.
  • As sub-process team lead, developed business process maps and presented to various levels of management.
  • Recognized for leadership, resilience, and perseverance in establishing new business processes in the face of extreme opposition.
  • Successfully managed the merger of two support organizations.
Education
Bachelor of Science: MathematicsUniversity of North CarolinaGreensboro, NC, US

Bachelor of Science - Mathematics, University of North Carolina, Greensboro, NC

Certificate: Six Sigma Green BeltVillanova UniversityCertificate - Six Sigma Green Belt, Villanova University
Master Certificate: BusinessVillanova UniversityMaster Certificate - Business Analysis, Villanova University
Master Certificate: Project ManagementVillanova UniversityMaster Certificate - Applied Project Management, Villanova University
Certifications
Certificate - Six Sigma Green Belt, Villanova University Master Certificate - Business Analysis, Villanova University Master Certificate - Applied Project Management, Villanova University
Skills

Metrics, It Sourcing, Project Plans, Best Practices, Collection, Data Collection, Million, Remediation, Clients, Solutions, Project Management, Amdocs, Budget, Change Control, Correspondence, Documenting, Documenting Requirements, Invoices, Maintenance, Migrations, Progress, Due Diligence, Finance, Increase, Proposals, Rfp, Satisfaction, Vendor Selection, Asset Management, Provisioning, Team Lead, Technical Requirements, Microsoft Office, Microsoft Sharepoint, Ms Office, Organizational Skills, Problem-solving, Process Management, Sap, Sharepoint, Software Metrics, Sql, Srm, Staffing, Training, Business Analysis, Mathematics, Six Sigma, Six-sigma

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Resume Overview

Companies Worked For:

  • CHEP IT Sourcing / Vendor Management Office
  • AT&T IT Sourcing / Vendor Management Office
  • BellSouth Technology Group IT Sourcing
  • BellSouth Telecommunications

School Attended

  • University of North Carolina
  • Villanova University

Job Titles Held:

  • IT Sourcing Specialist
  • Business Manager / Analyst
  • Sr. Contract Manager/Senior Analyst
  • Staff Manager

Degrees

  • Bachelor of Science : Mathematics
    Certificate : Six Sigma Green Belt
    Master Certificate : Business
    Master Certificate : Project Management

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