LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • IT Service Desk Analyst
Please provide a type of job or location to search!
SEARCH

IT Service Desk Analyst Resume Example

Resume Score: 70%

Love this resume?Build Your Own Now
IT SERVICE DESK ANALYST
Career Overview

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.

Qualifications
  • Technical help desk experience
  • Strong analytical skills
  • Patch management
  • UNIX/LINUX
  • Document management
  • Excellent problem solving skills
  • Knowledge of streaming video platforms
  • Knowledge of all Microsoft Office programs.
Work Experience
USAA contracted by KforceMay 2012 to May 2013IT Service Desk Analyst
San Antonio, TX
  • 100% positive surveys from February - April 2013.
  • 0%Incident reports from February - April 2013.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Maintained composure and patience in face of difficult customer situations.
SpecPro IncFebruary 2011 to August 2011Help Desk Technician
San Antonio, Texas
  • Processing trouble tickets related to computer problems, domain account/ access, mapping to shared drives/printers and various computer peripherals Requests include, but are not limited to such things as troubleshooting and correcting problems remotely or, if required, on-site visits.
  • Perform scheduled hardware and/or software installation.
  • Tasks may include, but not be limited to, such things as configuring and installing a new or replacement computers, network printers PC infrastructure will be administered and maintained as needed on a daily basis.
  • Collaborate with customers to resolve application, phone, printer, or computer problems within a 24 hour period Create and troubleshoot customer accounts, support end users user devices including PCs, and printers
  • Assisted customers with Desktop application installation, maintenance and troubleshooting including Citrix and other secure access clients Provided customer support for res.
Coventry Heathcare, INCAugust 2010 to January 2011Customer Service Representative
San Antonio, TX
  • Received calls concerning Medicare Part D Coverage Search for enrollment forms and letters sent in my members to verify information
  • Explained co-pays and premiums as well as drugs covered and pharmacies that members could use Educated members of payment options as well as how plans worked
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Developed effective relationships with all call center departments through clear communication.
ACS Government SolutionsNovember 2008 to January 2010Lead CSR/ Admin Support
San Antonio, Texas
  • Worked with new customers in the development of new accounts and the implementation of new systems
  • Assisted in the training of new customer service representatives and associates
  • Answered Government Calls Per Account Responsible for customer service in the digital equipment division, duties included answering customer queries regarding banking acct information
  • Assist in Dispute Process with problem solving and providing detailed information on new products
  • Assisted in the development of new policies and procedures
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted with Inbound calls for UI, Child Support, Banking transactions, Deposits, Balance, Dispute Transactions Process, Made reasonable procedure exceptions to accommodate unusual customer requests
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Walmart Super CenterJune 2007 to December 2007Cashier
San Antonio, TX
  • Serve customers, handle cash, retail.
  • Maintain inventory, displays and cleanliness of store.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
Calling Solutions IncJuly 2005 to September 2007CSR
San Antonio, TX
  • Received phone calls, determined the nature of the calls and directed callers to the appropriate department.
  • successfully arranged appointments between clients and employees.
  • Responsible for typing memos, reports, and other correspondence.
  • Received and distributed mail and messages to appropriate departments and employees.
  • Answered inbound calls in support of customer needs.
  • Conveyed in a reassuring manner step by step instructions to resolve application issues.
  • Sales in outbound, Some QA, Collections of payment, Schedule appt., Attendance, New Client enrollment, input of information, and billing issues, Take necessary payment info Credit, check, Inbound Calls and schedule appt settings for customers.
Education and Training
Palo Alto Community CollegeComputer ScienceSan Antonio, TX, United States of America
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • USAA contracted by Kforce
  • SpecPro Inc
  • Coventry Heathcare, INC
  • ACS Government Solutions
  • Walmart Super Center
  • Calling Solutions Inc

School Attended

  • Palo Alto Community College

Job Titles Held:

  • IT Service Desk Analyst
  • Help Desk Technician
  • Customer Service Representative
  • Lead CSR/ Admin Support
  • Cashier
  • CSR

Degrees

  • Computer Science

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Service-Desk-Analyst-resume-sample

Service Desk Analyst

Liquidityservices, Inc

Little Elm, Texas

Service-Desk-Analyst-resume-sample

Service Desk Analyst

CalSTRS

Woodland, California

Senior-Service-Desk-Analyst-resume-sample

Senior Service Desk Analyst

Partners Behavioral Health Management

Gastonia, North Carolina

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.