IT Security Analyst Resume Example
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IT SECURITY ANALYST
NETWORK ENGINEER
Results-oriented network engineer with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. Proven track record solving IP network issues, troubleshooting routers, switches and firewalls. Detail-oriented with a track record of delivering infrastructure enhancements on time and with minimal impacts to production. Exceptional experience working in fast-paced, deadline-oriented environments.
Network Administration & Maintenance / Installations & Configuration / Wireless Infrastructures Project Tracking & Management / Root Cause & Network Outage Analysis / Troubleshooting & Issue Resolution
Skills
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TECHNICAL PROFICIENCIES
Platforms:
- Microsoft Office Tools (Word, PowerPoint, Excel, Outlook, Access, Visio
- Linux / Windows 10 & Windows 7 Server, LAN/WAN / Mac OS 10+ / HTML/CSS
Software Applications:
- Remedy, CiTRIX, RAN (Radio Access Network), Radio Signaling
- 4G/LTE/UMTS/GSM, KPI Monitoring Tools
Applications & Tools:
- Torch / Snooper, RQ4, SOA, CRM / ASAP, Metcalf, CCCTool, Jasper, PEARS, GEARS, Remedy
- Active Directory, LDAP, VPN, CTS, Clarify, EDSAT, Openwave, Infospace, Interop, NEIRM
- Cherwell, ScampWeb, DLC, Mformation, Telegence, OLAM, MyCSP, GEOlinks, Metcalf, RMAP
Hardware:
- TCP/IP Networking, Routers, Switches
PROFESSIONAL EXPERIENCE
IT Security Analyst, Leidos, January 2019-March 2020West Sacramento , CA
- Assist in the operation of the Information Security to fulfill key program objectives.
- Provide risk analysis of business applications and IT infrastructure and consult with internal parties to improve security posture.
- Perform reviews ofbusiness application security software and systems, with the objective of identifying cyber and information security risks.
- Provide technical support and training for technology systems and networks.
- Perform technical administrative tasks to ensure functionality and efficiency of systems, software and hardware.
- Monitor and test Security program components, and develop and maintain procedures and records for incidents and incident responses.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Protected secure data files and regulated access.
- Made recommendations to improve security procedures and systems.
- Audited networks and security systems to identify vulnerabilities.
- Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
Network / Data Engineer, Medulla, January 2017-December 2018Portland , OR
- Provide Tier II/III engineering design and network operational support for installation, circuit ordering, configuration, applications monitoring / diagnostics, and fault isolation issues.
- Monitored network services metrics and produced reports on a daily basis for a comprehensive overview of performance.
- Maintain and repair routers, switches, load balancers, and network security devices.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
- Assist with failed data migration and delayed activation migration issues.
- Investigate provisioning issues and perform root cause analysis on defective SIM Batch.
- Played a key role in migrating over eight million customer accounts during the AT&T and Cricket Wireless merger.
- Managed performance monitoring and tuning while identifying and repairing issues within database realm.
- Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
- Implemented, tested, validated, and maintained networking services according to solution designs.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Sr. Product Management Analyst, AT&T Mobility, October 2009-May 2015City , STATE
- Managed all aspects of new product implementation from incubation to launch.
- Diagnosed and resolved data service inquires and identity issues.
- Debugged network issues, call routing / voice service, and switch and provisioning issues.
- Created test cases and scenarios for documentation and root cause analysis of bugs.
- Analyzed data to evaluate product and operational issues and make process improvement recommendations.
- Analyzed network trend to identify alternative technical solutions.
- Worked closely with network teams and OEMs on project scope.
- Performed QA assessments on software, formatting and content to improve solution usability.
- Served as subject-matter expert on new technologies and product launch initiatives.
- Trained team members and users in newly implemented and emerging products and technology to enhance productivity.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Collaborated with Project managers to integrate analysis techniques, resulting in improved project efficiency.
- Implemented unique methods and methodologies, which helped reduce and resolve issues.
Technical Support Analyst, Verizon Wireless, May 2006-June 2009City , STATE
- Provided first level problem resolution to end users for voice, data, network elements, connectivity issues, devices, applications, provisioning, and billing.
- Performed all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems.
- Trained new employees on technical and operational functions of network operations.
- Collaborated with global team members to resolve IT support cases.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Observed system functioning and entered commands to test different areas of operations.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and best practices.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Education and CERTIFICATIONS
Master of Business AdministrationE-Business / E-Commerce, , University of Phoenix, , CityMay 2006
Bachelor of ScienceComputer Information Systems, , , Lincoln University, , CityStateMay 2002
CyberSecurity CertificationCyber Operations, , , Champlain College, , CityStateJanuary 2018
SIX SIGMA - GREEN BELT, AT&T University, City
Advanced Technical Support, AT&T Mobility, City
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School Attended
- University of Phoenix
- Lincoln University
- Champlain College
- AT&T University
- AT&T Mobility
Job Titles Held:
- IT Security Analyst
- Network / Data Engineer
- Sr. Product Management Analyst
- Technical Support Analyst
Degrees
- Master of Business Administration
Bachelor of Science
CyberSecurity Certification
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