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IT Security Analyst Resume Example

Resume Score: 80%

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IT SECURITY ANALYST
NETWORK ENGINEER

Results-oriented network engineer with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. Proven track record solving IP network issues, troubleshooting routers, switches and firewalls. Detail-oriented with a track record of delivering infrastructure enhancements on time and with minimal impacts to production. Exceptional experience working in fast-paced, deadline-oriented environments.

Network Administration & Maintenance / Installations & Configuration / Wireless Infrastructures Project Tracking & Management / Root Cause & Network Outage Analysis / Troubleshooting & Issue Resolution

Skills
  • LTE/UMTS KPI Monitoring
  • Cisco wireless routers and switches
  • Network debugging
  • Remote desktop services and support
  • Remote Technical Assistance
  • Technical infrastructure migration
  • Firewalls and endpoint security
  • Reporting and documentation
  • VXLAN designs and troubleshooting
  • Hardware upgrades & diagnostics
  • TCP/IP Networking, Routers, Switches
  • Systems & Information Security
  • Microsoft Office Applications
  • Network security
  • Risk analysis & mitigation
  • Troubleshooting and Diagnosing
  • Monitoring computer viruses
  • Switching protocols
  • Technical Support & Troubleshooting
  • Telecommunications systems
TECHNICAL PROFICIENCIES

Platforms:

  • Microsoft Office Tools (Word, PowerPoint, Excel, Outlook, Access, Visio
  • Linux / Windows 10 & Windows 7 Server, LAN/WAN / Mac OS 10+ / HTML/CSS

Software Applications:

  • Remedy, CiTRIX, RAN (Radio Access Network), Radio Signaling
  • 4G/LTE/UMTS/GSM, KPI Monitoring Tools

Applications & Tools:

  • Torch / Snooper, RQ4, SOA, CRM / ASAP, Metcalf, CCCTool, Jasper, PEARS, GEARS, Remedy
  • Active Directory, LDAP, VPN, CTS, Clarify, EDSAT, Openwave, Infospace, Interop, NEIRM
  • Cherwell, ScampWeb, DLC, Mformation, Telegence, OLAM, MyCSP, GEOlinks, Metcalf, RMAP

Hardware:

  • TCP/IP Networking, Routers, Switches
PROFESSIONAL EXPERIENCE
IT Security Analyst, GOBAS INC, January 2019-March 2020Atlanta, GA
  • Assist in the operation of the Information Security to fulfill key program objectives.
  • Provide risk analysis of business applications and IT infrastructure and consult with internal parties to improve security posture.
  • Perform reviews of business application security software and systems, with the objective of identifying cyber and information security risks.
  • Provide technical support and training for technology systems and networks.
  • Perform technical administrative tasks to ensure functionality and efficiency of systems, software and hardware.
  • Monitor and test Security program components, and develop and maintain procedures and records for incidents and incident responses.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Protected secure data files and regulated access.
  • Made recommendations to improve security procedures and systems.
  • Audited networks and security systems to identify vulnerabilities.
  • Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
Network / Data Engineer, Cricket Wireless, January 2017-December 2018Atlanta, GA
  • Provide Tier II/III engineering design and network operational support for installation, circuit ordering, configuration, applications monitoring / diagnostics, and fault isolation issues.
  • Monitored network services metrics and produced reports on a daily basis for a comprehensive overview of performance.
  • Maintain and repair routers, switches, load balancers, and network security devices.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
  • Assist with failed data migration and delayed activation migration issues.
  • Investigate provisioning issues and perform root cause analysis on defective SIM Batch.
  • Played a key role in migrating over eight million customer accounts during the AT&T and Cricket Wireless merger.
  • Managed performance monitoring and tuning while identifying and repairing issues within database realm.
  • Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
  • Implemented, tested, validated, and maintained networking services according to solution designs.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Sr. Product Management Analyst, AT&T Mobility, October 2009-May 2015Atlanta, GA
  • Managed all aspects of new product implementation from incubation to launch.
  • Diagnosed and resolved data service inquires and identity issues.
  • Debugged network issues, call routing / voice service, and switch and provisioning issues.
  • Created test cases and scenarios for documentation and root cause analysis of bugs.
  • Analyzed data to evaluate product and operational issues and make process improvement recommendations.
  • Analyzed network trend to identify alternative technical solutions.
  • Worked closely with network teams and OEMs on project scope.
  • Performed QA assessments on software, formatting and content to improve solution usability.
  • Served as subject-matter expert on new technologies and product launch initiatives.
  • Trained team members and users in newly implemented and emerging products and technology to enhance productivity.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Collaborated with Project managers to integrate analysis techniques, resulting in improved project efficiency.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
Technical Support Analyst, Verizon Wireless, May 2006-June 2009Columbia, MO
  • Provided first level problem resolution to end users for voice, data, network elements, connectivity issues, devices, applications, provisioning, and billing.
  • Performed all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems.
  • Trained new employees on technical and operational functions of network operations.
  • Collaborated with global team members to resolve IT support cases.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Observed system functioning and entered commands to test different areas of operations.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and best practices.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Education and CERTIFICATIONS
Master of Business AdministrationE-Business / E-Commerce, , University of Phoenix, , St Louis, MOMay 2006
Bachelor of ScienceComputer Information Systems, , , Lincoln University, , Jefferson CityMOMay 2002
CyberSecurity CertificationCyber Operations, , , Champlain College, , BurlingtonVTJanuary 2018
SIX SIGMA - GREEN BELT, AT&T University, Atlanta, Ga
Advanced Technical Support, AT&T Mobility, Atlanta, Ga
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • GOBAS INC
  • Cricket Wireless
  • AT&T Mobility
  • Verizon Wireless

School Attended

  • University of Phoenix
  • Lincoln University
  • Champlain College
  • AT&T University
  • AT&T Mobility

Job Titles Held:

  • IT Security Analyst
  • Network / Data Engineer
  • Sr. Product Management Analyst
  • Technical Support Analyst

Degrees

  • Master of Business Administration
    Bachelor of Science
    CyberSecurity Certification

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