It Security Analyst resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
NETWORK ENGINEER
Results-oriented network engineer with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. Proven track record solving IP network issues, troubleshooting routers, switches and firewalls. Detail-oriented with a track record of delivering infrastructure enhancements on time and with minimal impacts to production. Exceptional experience working in fast-paced, deadline-oriented environments.
12/2018 to 03/2020IT Security AnalystLeidos | West Sacramento, CA,
Assist in the operation of the Information Security to fulfill key program objectives.
Provide risk analysis of business applications and IT infrastructure and consult with internal parties to improve security posture.
Perform reviews of business application security software and systems, with the objective of identifying cyber and information security risks.
Provide technical support and training for technology systems and networks.
Perform technical administrative tasks to ensure functionality and efficiency of systems, software and hardware.
Monitor and test Security program components, and develop and maintain procedures and records for incidents and incident responses.
Analyzed system risk to identify and implement appropriate security countermeasures.
Protected secure data files and regulated access.
Made recommendations to improve security procedures and systems.
Audited networks and security systems to identify vulnerabilities.
Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
12/2016 to 11/2018Network / Data EngineerMedulla | Portland, OR,
Provide Tier II/III engineering design and network operational support for installation, circuit ordering, configuration, applications monitoring / diagnostics, and fault isolation issues.
Monitored network services metrics and produced reports on a daily basis for a comprehensive overview of performance.
Maintain and repair routers, switches, load balancers, and network security devices.
Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
Assist with failed data migration and delayed activation migration issues.
Investigate provisioning issues and perform root cause analysis on defective SIM Batch.
Played a key role in migrating over eight million customer accounts during the AT&T and Cricket Wireless merger.
Managed performance monitoring and tuning while identifying and repairing issues within database realm.
Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
Implemented, tested, validated, and maintained networking services according to solution designs.
Provided smooth communications by configuring LAN technology, wireless access points and controllers.
09/2009 to 04/2015Sr. Product Management AnalystAT&T Mobility | City, STATE,
Managed all aspects of new product implementation from incubation to launch.
Diagnosed and resolved data service inquires and identity issues.
Debugged network issues, call routing / voice service, and switch and provisioning issues.
Created test cases and scenarios for documentation and root cause analysis of bugs.
Analyzed data to evaluate product and operational issues and make process improvement recommendations.
Analyzed network trend to identify alternative technical solutions.
Worked closely with network teams and OEMs on project scope.
Performed QA assessments on software, formatting and content to improve solution usability.
Served as subject-matter expert on new technologies and product launch initiatives.
Trained team members and users in newly implemented and emerging products and technology to enhance productivity.
Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
Researched and led investigations into various areas to drive improvements and devise new processes.
Collaborated with Project managers to integrate analysis techniques, resulting in improved project efficiency.
Implemented unique methods and methodologies, which helped reduce and resolve issues.
04/2006 to 05/2009Technical Support AnalystVerizon Wireless | City, STATE,
Provided first level problem resolution to end users for voice, data, network elements, connectivity issues, devices, applications, provisioning, and billing.
Performed all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems.
Trained new employees on technical and operational functions of network operations.
Collaborated with global team members to resolve IT support cases.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Observed system functioning and entered commands to test different areas of operations.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and best practices.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Education and CERTIFICATIONS
Expected in 05/2006Master of Business Administration | E-Business / E-CommerceUniversity of Phoenix, St Louis, MO, GPA:
Expected in 05/2002Bachelor of Science | Computer Information SystemsLincoln University, Jefferson City, MOGPA:
Expected in 01/2018CyberSecurity Certification | Cyber OperationsChamplain College, Burlington, VTGPA:
Expected in | SIX SIGMA - GREEN BELTAT&T University, Atlanta, Ga, GPA:
Expected in | Advanced Technical SupportAT&T Mobility, Atlanta, Ga, GPA:
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