IT Security Analyst Resume Example GOBAS INC

IT SECURITY ANALYST

NETWORK ENGINEER

Results-oriented network engineer with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. Proven track record solving IP network issues, troubleshooting routers, switches and firewalls. Detail-oriented with a track record of delivering infrastructure enhancements on time and with minimal impacts to production. Exceptional experience working in fast-paced, deadline-oriented environments.

Network Administration & Maintenance / Installations & Configuration / Wireless Infrastructures Project Tracking & Management / Root Cause & Network Outage Analysis / Troubleshooting & Issue Resolution

Skills

LTE/UMTS KPI Monitoring
Cisco wireless routers and switches
Network debugging
Remote desktop services and support
Remote Technical Assistance
Technical infrastructure migration
Firewalls and endpoint security
Reporting and documentation
VXLAN designs and troubleshooting
Hardware upgrades & diagnostics

TCP/IP Networking, Routers, Switches
Systems & Information Security
Microsoft Office Applications
Network security
Risk analysis & mitigation
Troubleshooting and Diagnosing
Monitoring computer viruses
Switching protocols
Technical Support & Troubleshooting
Telecommunications systems

TECHNICAL PROFICIENCIES

Platforms:

Microsoft Office Tools (Word, PowerPoint, Excel, Outlook, Access, Visio
Linux / Windows 10 & Windows 7 Server, LAN/WAN / Mac OS 10+ / HTML/CSS

Software Applications:

Remedy, CiTRIX, RAN (Radio Access Network), Radio Signaling
4G/LTE/UMTS/GSM, KPI Monitoring Tools

Applications & Tools:

Torch / Snooper, RQ4, SOA, CRM / ASAP, Metcalf, CCCTool, Jasper, PEARS, GEARS, Remedy
Active Directory, LDAP, VPN, CTS, Clarify, EDSAT, Openwave, Infospace, Interop, NEIRM
Cherwell, ScampWeb, DLC, Mformation, Telegence, OLAM, MyCSP, GEOlinks, Metcalf, RMAP

Hardware:

TCP/IP Networking, Routers, Switches

PROFESSIONAL EXPERIENCE

IT Security Analyst, GOBAS INC, January 2019-March 2020Atlanta, GA

Assist in the operation of the Information Security to fulfill key program objectives.
Provide risk analysis of business applications and IT infrastructure and consult with internal parties to improve security posture.
Perform reviews of business application security software and systems, with the objective of identifying cyber and information security risks.
Provide technical support and training for technology systems and networks.
Perform technical administrative tasks to ensure functionality and efficiency of systems, software and hardware.
Monitor and test Security program components, and develop and maintain procedures and records for incidents and incident responses.
Analyzed system risk to identify and implement appropriate security countermeasures.
Protected secure data files and regulated access.
Made recommendations to improve security procedures and systems.
Audited networks and security systems to identify vulnerabilities.
Designed and implemented plans to secure computer files against breach, destruction or accidental modification.

Network / Data Engineer, Cricket Wireless, January 2017-December 2018Atlanta, GA

Provide Tier II/III engineering design and network operational support for installation, circuit ordering, configuration, applications monitoring / diagnostics, and fault isolation issues.
Monitored network services metrics and produced reports on a daily basis for a comprehensive overview of performance.
Maintain and repair routers, switches, load balancers, and network security devices.
Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
Assist with failed data migration and delayed activation migration issues.
Investigate provisioning issues and perform root cause analysis on defective SIM Batch.
Played a key role in migrating over eight million customer accounts during the AT&T and Cricket Wireless merger.
Managed performance monitoring and tuning while identifying and repairing issues within database realm.
Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
Implemented, tested, validated, and maintained networking services according to solution designs.
Provided smooth communications by configuring LAN technology, wireless access points and controllers.

Sr. Product Management Analyst, AT&T Mobility, October 2009-May 2015Atlanta, GA

Managed all aspects of new product implementation from incubation to launch.
Diagnosed and resolved data service inquires and identity issues.
Debugged network issues, call routing / voice service, and switch and provisioning issues.
Created test cases and scenarios for documentation and root cause analysis of bugs.
Analyzed data to evaluate product and operational issues and make process improvement recommendations.
Analyzed network trend to identify alternative technical solutions.
Worked closely with network teams and OEMs on project scope.
Performed QA assessments on software, formatting and content to improve solution usability.
Served as subject-matter expert on new technologies and product launch initiatives.
Trained team members and users in newly implemented and emerging products and technology to enhance productivity.
Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
Researched and led investigations into various areas to drive improvements and devise new processes.
Collaborated with Project managers to integrate analysis techniques, resulting in improved project efficiency.
Implemented unique methods and methodologies, which helped reduce and resolve issues.

Technical Support Analyst, Verizon Wireless, May 2006-June 2009Columbia, MO

Provided first level problem resolution to end users for voice, data, network elements, connectivity issues, devices, applications, provisioning, and billing.
Performed all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems.
Trained new employees on technical and operational functions of network operations.
Collaborated with global team members to resolve IT support cases.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Observed system functioning and entered commands to test different areas of operations.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and best practices.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.

Education and CERTIFICATIONS

Master of Business AdministrationE-Business / E-Commerce, , University of Phoenix, , St Louis, MOMay 2006

Bachelor of ScienceComputer Information Systems, , , Lincoln University, , Jefferson CityMOMay 2002

CyberSecurity CertificationCyber Operations, , , Champlain College, , BurlingtonVTJanuary 2018

SIX SIGMA - GREEN BELT, AT&T University, Atlanta, Ga

Advanced Technical Support, AT&T Mobility, Atlanta, Ga

Resume Overview

Companies Worked For:

GOBAS INC
Cricket Wireless
AT&T Mobility
Verizon Wireless

School Attended

University of Phoenix
Lincoln University
Champlain College
AT&T University
AT&T Mobility

Job Titles Held:

IT Security Analyst
Network / Data Engineer
Sr. Product Management Analyst
Technical Support Analyst

Degrees

Master of Business Administration
Bachelor of Science
CyberSecurity Certification

IT Security Analyst Resume Example

Resume Score: 80%

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