It Security Analyst resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Results-oriented network engineer with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. Proven track record solving IP network issues, troubleshooting routers, switches and firewalls. Detail-oriented with a track record of delivering infrastructure enhancements on time and with minimal impacts to production. Exceptional experience working in fast-paced, deadline-oriented environments.

Network Administration & Maintenance / Installations & Configuration / Wireless Infrastructures Project Tracking & Management / Root Cause & Network Outage Analysis / Troubleshooting & Issue Resolution

  • LTE/UMTS KPI Monitoring
  • Cisco wireless routers and switches
  • Network debugging
  • Remote desktop services and support
  • Remote Technical Assistance
  • Technical infrastructure migration
  • Firewalls and endpoint security
  • Reporting and documentation
  • VXLAN designs and troubleshooting
  • Hardware upgrades & diagnostics
  • TCP/IP Networking, Routers, Switches
  • Systems & Information Security
  • Microsoft Office Applications
  • Network security
  • Risk analysis & mitigation
  • Troubleshooting and Diagnosing
  • Monitoring computer viruses
  • Switching protocols
  • Technical Support & Troubleshooting
  • Telecommunications systems
12/2018 to 03/2020 IT Security Analyst Leidos | West Sacramento, CA,
  • Assist in the operation of the Information Security to fulfill key program objectives.
  • Provide risk analysis of business applications and IT infrastructure and consult with internal parties to improve security posture.
  • Perform reviews of business application security software and systems, with the objective of identifying cyber and information security risks.
  • Provide technical support and training for technology systems and networks.
  • Perform technical administrative tasks to ensure functionality and efficiency of systems, software and hardware.
  • Monitor and test Security program components, and develop and maintain procedures and records for incidents and incident responses.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Protected secure data files and regulated access.
  • Made recommendations to improve security procedures and systems.
  • Audited networks and security systems to identify vulnerabilities.
  • Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
12/2016 to 11/2018 Network / Data Engineer Medulla | Portland, OR,
  • Provide Tier II/III engineering design and network operational support for installation, circuit ordering, configuration, applications monitoring / diagnostics, and fault isolation issues.
  • Monitored network services metrics and produced reports on a daily basis for a comprehensive overview of performance.
  • Maintain and repair routers, switches, load balancers, and network security devices.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
  • Assist with failed data migration and delayed activation migration issues.
  • Investigate provisioning issues and perform root cause analysis on defective SIM Batch.
  • Played a key role in migrating over eight million customer accounts during the AT&T and Cricket Wireless merger.
  • Managed performance monitoring and tuning while identifying and repairing issues within database realm.
  • Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
  • Implemented, tested, validated, and maintained networking services according to solution designs.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
09/2009 to 04/2015 Sr. Product Management Analyst AT&T Mobility | City, STATE,
  • Managed all aspects of new product implementation from incubation to launch.
  • Diagnosed and resolved data service inquires and identity issues.
  • Debugged network issues, call routing / voice service, and switch and provisioning issues.
  • Created test cases and scenarios for documentation and root cause analysis of bugs.
  • Analyzed data to evaluate product and operational issues and make process improvement recommendations.
  • Analyzed network trend to identify alternative technical solutions.
  • Worked closely with network teams and OEMs on project scope.
  • Performed QA assessments on software, formatting and content to improve solution usability.
  • Served as subject-matter expert on new technologies and product launch initiatives.
  • Trained team members and users in newly implemented and emerging products and technology to enhance productivity.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Collaborated with Project managers to integrate analysis techniques, resulting in improved project efficiency.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
04/2006 to 05/2009 Technical Support Analyst Verizon Wireless | City, STATE,
  • Provided first level problem resolution to end users for voice, data, network elements, connectivity issues, devices, applications, provisioning, and billing.
  • Performed all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems.
  • Trained new employees on technical and operational functions of network operations.
  • Collaborated with global team members to resolve IT support cases.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Observed system functioning and entered commands to test different areas of operations.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and best practices.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Expected in 05/2006 Master of Business Administration | E-Business / E-Commerce University of Phoenix, St Louis, MO, GPA:
Expected in 05/2002 Bachelor of Science | Computer Information Systems Lincoln University, Jefferson City, MO GPA:
Expected in 01/2018 CyberSecurity Certification | Cyber Operations Champlain College, Burlington, VT GPA:
Expected in | SIX SIGMA - GREEN BELT AT&T University, Atlanta, Ga, GPA:
Expected in | Advanced Technical Support AT&T Mobility, Atlanta, Ga, GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • Lincoln University
  • Champlain College
  • AT&T University
  • AT&T Mobility

Job Titles Held:

  • IT Security Analyst
  • Network / Data Engineer
  • Sr. Product Management Analyst
  • Technical Support Analyst


  • Master of Business Administration
  • Bachelor of Science
  • CyberSecurity Certification

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