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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Profile
To drive your company in achieving the highest level of security and compliance by efficiently using your current security tool set and suggesting new tools to streamline and protect essential daily business functions that allow your organization to grow.   I am willing to relocate if necessary at my own expense.
Education
University of Redlands Redlands, CA Expected in 2016 Master of Arts : Management - GPA :
University of Redlands Redlands, CA Expected in 2015 MBA : - GPA : Emphasis in MIS
Park University Parkville, MO Expected in 2005 Bachelor of Science : Computer Information Systems - GPA :
Attended Online and at Camp Pendleton, CA
Skills
Security: WatchGuard Firewalls (IPS/IDS/Web Filter), Tripwire (File Integrity Monitoring), EnCase (Digital Forensics), Carbon Black (Endpoint Protection), McAfee ePO/TIE/ATD (AV/File Reputation/Sandbox Analysis), Splunk (SIEM), Nessus (Vulnerability Scanning/Remediation)   
 
LAN/WAN: Solarwinds, Windows Server 2000-2008, Active Directory, Microsoft Exchange, Tier 1-2 Helpdesk, Server, and Network Support, DHCP, TCP/IP, Cisco Routers/Switches/Call Manager, VMware  
 
Key Strengths: PCI, SOX, Log Review, Digital Forensics, Configuration Management, Project Management, Firewall Review, Change Management/Compliancy, Cyber Security Compliance, System Administrator, Networking Communications, Scalable Network Operations, Superb Troubleshooter, Business Analyst
Professional Experience
Leidos - IT Security Analyst
Omaha, NE, 03/2014 - Current
  • Streamlined 7 security reviews for over 300 corporate workstations and servers, 2000 store devices, 2 IBM iSeries partitions, 3 corporate and 5 store firewalls, and over 40 iPads ensuring compliance standards and system hardening measures
  • Developed security incident response plan allowing for timely and efficient completion of 5 investigations 
  • Suggested, implemented, and led security projects for McAfee ePO upgrade, McAfee TIE/ATD, Carbon Black, and EnCase (Completed 4 digital forensic investigation tests and trainings) ensuring on time completion
  • Assisted in SOX and PCI audits ensuring timely compliance to achieve ROC (Report on Compliance) for $1 billion dollar company
  • Recommended configuration management guidelines to improve system hardening of images reducing vulnerability gap from 3 months to zero
  • Increased knowledge of current and new security tools by attending industry specific conferences and trainings
Jacobs ASG - Team Lead/Network Administrator II
City, STATE, 10/2012 - 03/2014
  • Effectively managed 13 employees located at various Marine Corps Base locations in CA and AZ handling all issues between the Marines and DoD along with monitoring and evaluation employee work performance to ensure 100% compliance with contract obligations
  • Responsible for troubleshooting, administering, Solarwinds map development, and network diagram creation for over 80 network devices     
  • Developed security and compliance procedures for over 300 workstations.      
  • Achieved a score of 88% on CCRI (Commander’s Cyber Readiness Inspection) as the SIPR support liaison
Rockwell Collins US Marine Corps IMEF - Helpdesk Specialist/Lead/VTC Tech-Coordinator
City, , Afghanistan 04/2010 - 05/2011
  • As VTC coordinator scheduled, conducted, and performed technical support for minimum of 5 daily meetings. 
  • Front Desk Team Lead for team of 10 personnel ensuring 100% first contact resolution and facilitating all follow up work.
  • Effectively supported 3 different networks of over 10,000 users and several thousand PCs.
SchoolsFirst Federal Credit Union - Network Admin I/Helpdesk Specialist II (also worked here from Nov 2011 to Apr 2012)
City, STATE, 09/2005 - 04/2010
  • Maintained 90% or higher patch compliance on over 1200 systems using IBM Bigfix and WSUS
  • Developed McAfee VSE software package to manage 1200 workstations through McAfee ePO
  • Established rapport with various areas of the credit union, senior level managers and executives to be the preferred Helpdesk Specialist to resolve complex and high priority issues.
  • Opened 4 new branches as Helpdesk lead meeting opening date deadline
  • Upgraded routers in 30 ATMs by converting them from ISDN to wireless.
  • Wrote minimum of 1 SOP each month over span of 5 years to streamline install, configuration, and troubleshooting efforts
US Marine Corps - Small Computer Systems Specialist (Rank-Corporal (E-4) Honorable Discharge)
City, STATE, 10/2001 - 10/2005
  • Assisted in leading platoon of junior Marines performing periodic reviews, room and uniform inspections, along with daily network operations center support
  • Ensured security of secret documents and equipment worth millions of dollars
  • Assisted and supervised end of day security procedures for all secret areas ensuring all equipment and documents were accounted for
  • Lead help desk/network liaison for 101st Army Airborne and Marine Corps during operation Iraqi freedom
  • Implemented and supervised the re-imaging of over 800 computers using Symantec Ghost Cast Server.
Certifications
Working to attain EnCE certification from Guidance Software in Digital Forensics 
 
CCNA Routing/Switching, CCNA Security, CCNA Voice, CompTIA Security + (all expired)
Awards
  • Received three service awards for outstanding performance at  SchoolsFirst Federal Credit Union
  • Good Conduct Medal, Letter of Merit, Certificate of Commendation
  • Jacobs Quarterly Performance Award- 4th Quarter 2012, Service Excellence Award- 2013

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Resume Overview

School Attended

  • University of Redlands
  • University of Redlands
  • Park University

Job Titles Held:

  • IT Security Analyst
  • Team Lead/Network Administrator II
  • Helpdesk Specialist/Lead/VTC Tech-Coordinator
  • Network Admin I/Helpdesk Specialist II (also worked here from Nov 2011 to Apr 2012)
  • Small Computer Systems Specialist (Rank-Corporal (E-4) Honorable Discharge)

Degrees

  • Master of Arts
  • MBA
  • Bachelor of Science

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