Highly energetic, IT leader with a proven track record of devising strategic plans for technical solutions to address corporate objectives that drive efficiencies, reduce costs, and comply with regulatory controls. In-depth knowledge of strategic planning, enterprise implementations, and project management. Delivered in excess of $100M in cost savings through solutions strategy and execution, industry knowledge, and systems implementations. Cost/Benefit Analysis * Application Development * Process Improvement Stakeholder Relationships * Developing IT Roadmaps * Risk Management Operational Support * Product Analysis * Strategic Planning Problem Solving * Quality Assurance * Compliance Management Experienced
IT&S Program Manager09/2013
to Current Parallon – Nashville,
Plan and manage IT revenue cycle projects and programs of significant complexity that includes estimating, planning, scheduling, cost/budget development and tracking, and stakeholder management.
Accomplishments: Collaborated with senior executives on 2015 project portfolio content, IT cost plans, and prioritization.
Managed process and system changes associated with changing the preliminary logic for existing and future clients.
Provided project management support on data feeds and reconciliation efforts for Mercy Health.
Standardized project related artifacts for best practices and departmental consistency.
to 01/2013 FedEx – Memphis,
Provided strategic planning, development and operational support for cross functional, and enterprise initiatives.
Researched emerging technologies to aid organizational needs.
Identified and implemented process redesign opportunities.
Generated remediated plans to address compliance gaps.
Reduced Information Technology spend to align with corporate cost saving strategy.
Accomplishments: Analyzed technology solutions to support corporate strategic objectives, such as SaaS hosted compensation and talent management solutions.
Led vendor selection, contract negotiations, budget, and project management efforts for $6.8M enterprise learning management system implementation.
Provided development and operational support for enterprise Healthcare, Payroll, and Human Resource projects.
Successfully implemented 51 sprints comprising of four week durations.
Collaborated with business and IT leaders on the evaluation, selection and implementation of an enterprise health care provider solution that produced $95M in annual savings.
Led virtual server migration efforts for departmental supported systems.
Retired 21 systems by creating crosswalks to identify redundant data and processes.
Express IT Manager01/2003
to 01/2009 Richard F. Buehler Jr
Provided strategic planning, development and operational support for Retail, Properties and Human Resource initiatives.
Accomplishments: Developed claims processing and reconciliation system that reduced rejects by 32% and processing time by 48%.
Defined strategy to integrate retail and shipping point of sales devices to a single platform.
Effort included the evaluation of market leaders, conducting a cost/benefit analysis, contract negotiations, collaborating with sponsors, and over-seeing the integration efforts.
Managed development and implementation efforts for multiple business units.
Reconciled heathcare vendor payments on daily basis.
IT Manager of Strategic Planning01/1999
to 01/2003 FedEx – Memphis,
Devised technology roadmap to align with enterprise strategic objectives.
Analyzed call center technology solutions.
Generated business cases on proposed solutions.
Provided project management, development and implementation support for new technologies and enhancements.
Accomplishments: Managed implementation of standardized Customer Service desktop solution used by four thousand customer service representatives across fourteen facilities.
Led integration efforts of case management tool with ground and freight acquisitions.
Created enterprise 'Customer' view to track shipping patterns and sales opportunities.
Coordinated with systems partners to finalize designs and confirm requirements.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Designed strategic plan for component development practices to support future projects.
Master of Business Administration: XAVIER UNIVERSITY-
Bachelor of Science: FinancePURDUE UNIVERSITY-