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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Insightful Information Technology Manager with 15 years of IT leadership experience. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Skills
  • Cost estimations
  • Strategic Planning
  • Corporate Communications
  • Team leadership and direction
  • Program Development and Management
  • Budgeting and Resource Management
  • Software Development Life Cycle
  • Vendor management
  • Human Resource Management
  • Waterfall methodology
  • Multitasking abilities
  • Team building
  • MS Office
  • Conflict resolution
  • Leadership
  • Teamwork
  • Collaboration
  • Technical knowledge
  • Cross-Functional Team Development
  • Negotiation
  • Test case scenarios
  • Release planning
  • Agile expertise
  • Production support
  • Solution Testing and Implementation
  • Requirements gathering
  • Planning and Coordination
  • Team Development
  • SAP expertise
  • Flexible & Adaptable
Work History
03/2011 to Current IT Program/Product Solution Development Manager Koch Industries, Inc. | Conway, AR,
  • Led team of 10 to 12 developers in analysis and rebuild of software from conception through implementation.
  • Managed 5 to 8 individual projects simultaneously for product lifecycle development.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
  • Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
  • Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Hosted product demonstrations and promoted features to clients.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation.
  • Delegated programs and projects daily tasks to employees, streamlining daily progress and efficiency.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Reviewed product development operations, including budgets, expenditures and research.
  • Directed full development lifecycle, including concept design, feature definitions and production support.
  • Evaluated and adopted new technologies to address changing industry needs.
09/2007 to 02/2011 IT Project Manager Abbott Laboratories Limited | City, STATE,
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Led all aspects of IT Program, Project and Portfolio endeavors involving 4 project teams and 4 development products.
07/2006 to 08/2007 HRIT Benefits Functional Lead Nortel Networks | City, STATE,
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Led development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
  • Defined, created and controlled testing environments for successful software deliverables.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Education
Expected in 2004 MBA | Business Administration And Management Maharishi University Of Management, Fairfield, IA GPA:
  • Majored in Marketing
  • Minored in International business
Expected in 2001 Bachelor of Science | Electronics Technology Nagarjuna University India, India, GPA:

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Resume Overview

School Attended

  • Maharishi University Of Management
  • Nagarjuna University India

Job Titles Held:

  • IT Program/Product Solution Development Manager
  • IT Project Manager
  • HRIT Benefits Functional Lead

Degrees

  • MBA
  • Bachelor of Science

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